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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Hi Carson,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free or you can reach out to us via email at [email protected]. Rest assured we're here to help you.
We look forward to your response. Have a great day ahead and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for ine time premium 9.95 info which was no different then 2.95 info then tells ne I'll be billed 24.95 in a week
Hi Paul,
I've reviewed your account and can confirm that customer service has responded to your email and have complied with your request. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lady in the customer service was very kind and helpful. I am disheartened by discontinuing my services, but I don't need it anymore. If I will need it I will for sure come back for subscription. Thank you so much.
Hi Vishwa,
Thank you for your kind words. We're happy you're pleased with the assistance you received. We hope to work with you again in the future! Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If we have to pay for it then it should be 100% accurate. Not so old that it's raising the dead
Hi Emory,
I’m sorry if the information you received was outdated. We try our best to provide the most up-to-date information. Please know our records come from publicly available sources. We would love to try and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Agent was very prompt in taking care of my issues and issuing a refund. Very calm. Very nice.
Hi Mary,
We're happy you had a great experience with customer service. We work hard to meet expectations like yours, and we're pleased we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First I paid $2.95 to look up a license plate. It didn't give me what I wanted, but said if I paid $9.95 for the premium, that report would have what I needed. I paid that and nothing happened. I mean I got notified that my card was charged, but the site did nothing. So I clicked it again and it asked me to pay again. So I'm out almost $13.00 and the only info I got was what type of vehicle the plate was on. Which I could tell from standing there and looking at it when I got the plate number.
Hi Zac,
We're sorry you were dissatisfied with the report and that you are having a hard time reaching out via chat. This is not an experience we want our customers to have. I've reviewed your account and due to a technical issue, the Premium VIN Report was not added. I have made the necessary changes and you may now try to search again. I hope this works. If not, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid money, put in a current license plate and was shown previous license plates, previous owners, and even what kind of car it was in case I didn't see that when looking at the plate. It knows the car is owned by someone different now, but doesn't show who. Waste of money.
I don't want to say anything. This is like harassment.
Hi Shelia,
We're sorry you feel that way. The 5-star rating is very appreciated. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tricky website. You pay a small fee to enroll, but then it says that there is more information for $9.95. You click a button and website snaps to a page that says the exact same thing. You click it again and the page again says the same thing. I caught on after being charged $9.95 twice and exited. Then looked at report and nothing had changed since initial report. So, yeah, you get the information, but this site is tricky.
Hi Scott,
I sincerely apologize for what happened. I've reviewed your account and can see that customer service has already responded and have processed a refund. They have also sent you a report, we hope that this is what you need. If not, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi John,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is no good to me as I'm in Australia and it couldn't trace anything as it's overseas, therefore I wish to terminate my subscription please
Vanessa McElroy
Hi Vanessa,
Thank you for your feedback. I've reviewed your account and can confirm that it has been canceled. Our representative has also changed the access to Australian. This way, you can search for people in your country. Please know that you will still have access until February 05,2024. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial list before I purchased had a full detailed but what I got was basic info and an offer to pay more for a Premium Report. I feel I was scammed,
Hi Deborah,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
We would love to help get you the information you need at no additional cost. Please give us a call or send an email to [email protected].
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide the title number as your website stated, need a refund
Hi Neal,
Thank you for your feedback. Please know that the Title Number of a VIN/Plate is not included in our services. To learn more about the information we provide, please visit this link: https://infotracer.com/terms/. I've also checked on your account and can see that you have reached out to customer service and we were able to provide a refund. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Belinda,
We're sorry if the report you received were incorrect. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would still love to check on this for you and get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Make it easy to cancel so-called subscription. I sent an email immediately after asking to cancel. Better not charge my card in the future!
Hi Homer,
I understand you found it hard to cancel. Please know that there are other ways in which a customer can cancel their account. They can log in to the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details. An email confirmation will be sent automatically.
However, with your feedback, we will share this with our team. Your feedback helps us understand how we can improve our services in the future.
I've reviewed your account and can confirm that it has been canceled as requested. Rest assured; our company will no longer bill you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Adam,
We're sorry you were dissatisfied with the report you received. We would love to try and get the information you need and turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I couldnt view premium report after paying. All it did was continue to ask me to pay for premium report. Paid 2x incase it was a bug and still no premium report or option to view premium report
Hi Frank,
I'm sorry you're having a hard time using the Premium Report you have purchased. I've checked your account and due to a technical issue, it was not applied properly. I have made the necessary changes and you can now use it for your searches. Please let me know if this doesn't work. Give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know he exists, I was married to him. He can't be found on this site.
Hi Annette,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was involved in an auto accident & given an incorrect phone # by the other party. Tried to locate info from info tracer using license plate # and was unable to get the information inspite of upgrading to premium
Hi Kathy,
We're sorry to hear that you were unable to get the information you needed and please know that we were able to receive the email you sent. I have requested for customer service to expedite your request. Please expect to get a response from them in 1 to 2 hours. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not tell you current owner. You have to pay for premium. Info is also not accurate
Hi Shilo,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to help you get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
Thank you for your feedback. We hope you found the information you need. Please let us know if you need help with your searches. You can give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315