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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Found my information by my previous email provider which is on the.dark web.
When I put my VIN number show me all information are already to see, after pay show me, We can't find Your VIN number
Hi Piotr,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide any information, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info was not correct. I paid for inaccurate information
Hi Takeria,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to try and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very dissapointing. You put the VIN and doesnt show the mileage or accident.
Dont pay for it.
Hi Karina,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
Rest assured, we will do our best to further improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading purchase. Site claimed it would give owner info with purchase but didn't. Instead now it wants me to pay another fee to see what it promised with the fee I already paid.
Hi Angela,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the owner's information, I have processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for helping me in a situation where I was very stressed
Hi Elizabeth,
You're welcome! We're happy we were able to provide the information you needed. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for report, premium. Got nothing from it. Just a link that lead in circles causing me to purchase the same stupid thing again thinking I made a mistake. Scam service don't waste your time
Hi Moses,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report was not added to your account. I went ahead and made the necessary changes and also processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. You may now try to log in and make a Premium Search again. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Put the email in to search went through told me they had found the info I needed and to gain access to pay 2.95 us so almost $5 which would have been worth it if they told the truth and actually had the information that they said they had which left me in the same place I started only $5 broker.
Hi Toni,
Thank you for taking the time to leave us your review via Trustpilot and here. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
Please know our preliminary searches access a database to verify that the person simply exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters. As a courtesy, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything worked smoothly with no issues! It also wasn't that pricey. I was expecting it to be more than it was. But overall it's a great site to check car info.
Hi Darius,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a wonderful rest of the week, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like how comprehensive the reports are and how well-organized they are laid out. I also like how they include photos of previous purchases or events, like accidents.
Hi Joseph,
We're happy you're pleased with the report you received. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to get info on a person who hit my car via the license plate. I paid for the report and then all the report told me was the make of the car-information I already had.
Hi Courtney,
We're sorry you did not receive the information you needed. We would love to turn things around and get you what you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to be able to see the info and there was nothing
Hi Naina,
We're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I put in license plate number they stated valid but after paid they said no info found. They tricked to purchase membership. Not to mention they're charging monthly fee. This is total SCAM
Hi Trinh,
I apologize for the confusion. The initial search serves as a reference and indicates the presence of information, but access to the full report depends if publicly available. Our disclaimer provided a clear explanation about this on the landing page of the website.
Additionally, the pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I've reviewed your account and can confirm that it has been canceled and a refund was processed. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far finding better information than the other sites that I subscribe too..
Thank you for this amazing review, Robert! We're happy you find our services helpful. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I finally got my credit card accepted after many tries! After all of this, the information I received seemed to be worthless. Maybe I'm missing something, but the information didn't seem complete.
Hi Cheryl,
I'm sorry you had a hard time signing up and the report you received seemed incomplete. We would love to turn things around and try get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just gives basic info you can easily get from Google even with subscription. To get any other info you have to pay for a "premium" report. But even without paying for the useless subscription and still paying for reports. The Info is not even correct. To check I ran a background check on myself, my husband and my mom almost all the info was wrong. Only thing right was age and some (not all) of pervious addresses. It's ridiculously wrong. For example I've only been married once. But for my marriage license they had 7 none was actually mine. But the brides all had different ages and names. Only thing in common with me was first name last initial and the state I currently live in. Only 2 of 13 pervious addresses were really mine. Zero of 6 emails, zero of 14 relatives, zero of 3 charitable contributions, zero phone numbers.
Hi Tonya,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to turn things around and try get the information you need. Please give us a call or send an email to [email protected]. Rest assured, I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wasn't able to do anything that was stated on website and on top of that…it's a monthly subscription? Screw you guys this is the worst and just about the money
Hi Stephanie,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
We are sorry that you did not find value in your free reports. If you have any recommendations on items we can include in future reports, please feel free to reach out to us at [email protected]. As a courtesy, I have refunded $24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Thank you again for reaching out, and we look forward to hearing your ideas on improving our reports!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found out a little more information on my husband but not so much on his ex girlfriend Jeannie Marshall. I believe my husband is using his phone alot and hiding things I don't have access to but he hides his phone and does everything on it while I'm at work. There is definitely some trust issues but I can't find a current location of Ms. Marshall.
Hi Caroline,
Thanks for taking the time to let us know your feedback, and we're happy you're a satisfied customer! Our reports may not always be 100% up-to-date, accurate or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally or has not yet been updated online.
You can also set up an alert in the Member’s Area to get alerted regarding updated results for searches previously conducted. To learn how to set it up, you can check out this link: https://infotracer.com/faq/.
Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information received quickly and was able to print immediately.
Hi Veronica,
Thank you for this awesome review! We're happy you're pleased with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tony,
Thank you for the 3-star rating! We hope that you found the information you need. Please let us know if you need help with your searches and we will be more than happy to help. Feel free to give us a call or send an email to [email protected]. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315