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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I feel like a sucker. The results on my original query indicated some info was found on the phone number I submitted. So I took a shot and paid the 2 bucks only to find out that the "info" found was that thewre was no info to find. Clever.
The result says info was found and lured me into a payment only to find no info was found...
Paid for Premium VIN report, never received it. Emailed customer support and was ignored.
Hi Chris,
I sincerely apologize if you still have not heard from Customer Service. I've checked and was able to see your ticket and have responded. We usually have a 24 to 48-hour window to respond to customers. Rest assured, we will do our best to respond to customers on time. I have also reviewed your account, and due to a technical issue, the Premium VIN was not added to your account. I have made the necessary changes and you can now log in to your account and search again.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just wanted to get the title to my jeep so I could pay the tags. You don't have that capability.
Hi James,
Thank you for your feedback. We're sorry you were dissatisfied with the report. Please know that Titles are not something we offer as part of the service. To learn more on what we provide, please visit this link: https://infotracer.com/terms/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need my title I'd number of which your web site said it would provide however it does not!
Hi Beverly,
We're sorry you were dissatisfied with the report you received. We would love to help and try get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was interested in criminal record, none appeared. So, on surface, I'm relieved.
Hi Shelley,
Thank you for taking the time to give us a review. I'm happy you're relieved with the report you received. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Negative fell I've been misled as the site said it had a large amount of info prior to payment then returned much less
Hi Jake,
I'm sorry you were dissatisfied with the report you received. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
Our preliminary searches access a database to verify that the person simply exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters.
Please see our FAQ: https://infotracer.com/faq/. If you have additional feedback or suggestions on further improvement, please don’t hesitate to give us a call or send an email to [email protected]. Have a wonderful day ahead, and please stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium report and did NOT GET TO SEE IT. I AM SO ANGRY AND WILL NEVER BE USIBG THIS WEBSITE AGAIN. OR RECOMMENDING TO ANYONE ELSE.
Hi Maddie,
I'm sorry you were dissatisfied with the premium report you received. I've checked your account and can see that you have reached out to customer service and we were able to process a refund for you. Rest assured, we will do our best to further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
If u want to waste ur time and money use it. They scam you don't use it
Hi Abigail,
We're sorry you were dissatisfied with the re. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the $9.95 for premium (and was charged) and could not access- it had me pay again and still could not access). Total rip off.
Hi Ellen,
I'm sorry to hear about what happened. Due to a technical issue, the Premium Report you have purchased was not added. I have made the necessary changes on your account and you may now try to search again. I hope this helps. If not, please give us a call or send an email to [email protected]. Rest assured, I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was charged for the premium report but did not receive it
Hi Melissa,
I'm sorry to hear about what happened. Due to a technical issue, the Premium Report you have purchased was not added. I have made the necessary changes on your account and you may now try to search again. I hope this helps. If not, please give us a call or send an email to [email protected]. Rest assured, I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report was incomplete and had very little information. Premium report was not worth the $9.99.
Hi Sandra,
I'm sorry you were dissatisfied with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/. I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days.
If there's anything else we can help you with, please let me know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Total waste of time and money! Be honest and upfront about what information is obtainable and the cost and time it take to find out it's a rip off.
Hi Lori,
Thank you for taking the time to leave us your review. We are saddened when we miss the mark with our customers! I hope you can allow me to help investigate your feedback further, please feel free to contact me at [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The page before purchase indicated that there was title information on the '89 truck of interest; however, the purchased report said there was no title information. Complete wast of money.
Hello,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services. We would love to help get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give their information i read was to be delivered
Hi Susan,
I'm sorry you couldn't find what you were looking for, but please know that everyone is welcome to conduct a quick search. The Preliminary Search is only a sample of the potential outcomes you might see after subscribing to our services, and it queries people's databases to confirm that the individual is real and resides in the United States.
On my end, I have looked as well to see if I can help provide the outcomes you would need, but I have come up empty-handed. According to the Driver's Privacy Protection Act (DPPA), the license plate may have restricted access. I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else I can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's just a scam, stay away of it. After the initial search they found data, info, profiles. After I paid for the report, they couldn't find anything for the same email. Disgusting thieves.
Hi Cristian,
I'm sorry you couldn't find what you were looking for, but please know that everyone is welcome to conduct a quick search. The Preliminary Search is only a sample of the potential outcomes you might see after subscribing to our services, and it queries people's databases to confirm that the individual is real and resides in the United States. I've reviewed your account and can see that some of your searches have results. We would love to check things further and see what other information we can provide. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought premium and had to call help line to use premium offer. They sure took money quick.
Hi Jack,
Thank you for your feedback. We're sorry you were dissatisfied with the report you received. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Rest assured, we will do our best to further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide information needed. Did not provided current registered owner of vehicle.
Hi Nora,
We're sorry you were dissatisfied with the report you received. I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else I can help you with, please let me know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the additional $2.95 and then it stated I could see history on a vehicle, owner, and if the vehicle was stolen for an additional $9.95. I didn't get anything more than the make and model of the vehicle? Well that was an extreme waste of $13 because I clearly knew what vehicle is was already if I had the license plate… don't bother wasting your money on this service.
Hi Zachary,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services. I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Since we were not able to provide ownership information, I have processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unique name searched with zero useable information provided. Google had more!
Hi Thomas,
Thank you for taking the time to leave us your review via Trustpilot and here. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team. Rest assured, we will do our best to further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Zero information returned. Google was more informative.
I know for a fact the person who I'm looking up has been arrested and your site is telling me that there is no results
Hi Jason,
We appreciate your feedback. My apologies if the outcome of your search did not provide what you are looking for. Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are willing to talk more about this, I will be glad to offer you additional assistance at no extra cost through our research expert. Feel free to reach us at [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
We would love to turn things around and get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315