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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for the report and it didn't find anything! What a waste of money!
I didn't get my premium report after paying for it. Twice.
Hi Lisa,
We sincerely apologize for what happened. Due to a technical issue, the purchase you made was not applied to your account. I went ahead and added the 2 Premium VIN Reports you have purchased. You may now log in and try to search again. If this does not work, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site is a scam. Keeps wanting you to spend more and finally when you look at report, all very basic and also incorrect. I looked up a guy I knew was prosecuted in Maryland and I even pulled up his record on the Judicial system, but this site says none.
Hi Charles,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
We would love to help and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
There basically isn't any information on this car. What a rip off!
Hi Henry,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The $2.95 is just a bait to real you in to pay another $9.95 for the info you are trying to get.
Hi Kristina,
We're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
A bunch of information that was useless I did not get the name I needed and or wanted I didn't get a name at all
Hi Tracey,
I understand that you would like to get the owner's information for the VIN you were searching for. I've requested for our Research Team for this information and one of them will get back to you within the day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of money your report found basically nothing. And the image it found is not even an image just a! Icon
Hi Matt,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I entered a VIN number and the site shows green saying they have all info available. Then asked me to pay for the report. Once paid they said no data about the vehicle. Shame on you.
Hi Ricardo,
We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Since we were not able to provide any information, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please specify the currency as I was thinking it's Australian dollar but they charged me double dollers. I want refund now but I can't
Hi Mohammad,
I can confirm that your account has been canceled and you were charged 2.95 in US Dollars. Regrettably, I am unable to process a refund since you were able to use the service. If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great weekend, and stay safe!
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
All it shows is recalls and useless specs i can find without paying. I also never got a chance to find owner history despite the page saying it provides owner info.
Hi Bryan,
I'm sorry you couldn't find what you were looking for, but please know that everyone is welcome to conduct a quick search.
The Preliminary Search is only a sample of the potential outcomes you might see after subscribing to our services, and it queries people's databases to confirm that the individual is real and resides in the United States.
We would love to try and find the information you need at no additional cost. Please give us a call or send an email to [email protected].
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Katie,
Thank you for this fantastic review! We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very poor only partial information was not helpful
Hi Robert,
Thank you for taking the time to leave us your feedback! I am sorry that the information was not helpful to you. I will take your feedback to our development team to help improve our services for the future. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and friendly, quickly solved my problems, and give me a clear direction.
Hi Hongman,
Thank you for this awesome review! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site gave me absolutely no information other than a username. There is no address, no area, no age, birthday or relatives. Nothing I could use
Hi Ann,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
A very poor experience. Not the best place to get a comprehensive report
Hi Ernest,
I'm sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered premium report and didn't get report but keep getting charged.
Hi Mike,
I apologize for what happened. Due to a technical issue, 2 of the Premium Reports you purchased did not reflect on your account. I went ahead and processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if you need further assistance with your searches. Give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Plate # 2562b7 was not a viable plate number. Want to know vehicle, if insured a nd properly registered
Hi John,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The preview found a car, but after paying not found
Hi Zoltan,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide any information, I have processed a refund of $2.95 and have canceled your account. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give owner info and you are way too expensive why so much for what
Hi Robyne,
We're sorry you were dissatisfied with the report you received. I've requested for our Research Team to reach out once they get the information you need. Please expect an email from them within the day. Have a good one, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Helen,
We would love to look into this for you. Please give us a call or send an email to [email protected] with the name of the person you are searching for, and we would be more than happy to assist you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Connie,
Thank you for taking the time to leave us your review. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
I've reviewed your account and can see that we were not able to provide anything on the report. I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315