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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The add is deceiving in claims of what information is included with the report in relation to the price shown for trial membership. I could have gotten the same information free from the dealership. The 9.95 upcharge for premium should be detailed expressly in advertisement
Trash. Absolutely complete waste of time and cash.
Hi Quentin,
Thank you for your feedback! This would help us improve our services further. I have requested our Research Team for more information on the VIN you are searching for. Please expect an email from them within the day. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
No help at all no reps just took. My money no service don't recommend
Hi Maricela,
I've reviewed your account and due to a technical issue, the Premium VIN you have purchased did not reflect. I have made the necessary changes and you can now log in and do the search again. Please know that we are given 24 hours to respond to customers. If there's anything else I can help you with, please give us a call or send an email to [email protected]. Rest assured, we're here to help.
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ramon,
Thank you for your feedback. I've reviewed your account and can see that we were able to provide the ownership of the License Plate you were searching for. I would love to hear more about your review. Please give us a call or send an email to [email protected]. Your feedback is valuable to further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid 2.95 to not get the info needed. Only to find out I have to pay more to the info needed. Not
Hi Jeremy,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi John,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I can confirm that your account is canceled. Rest assured, we will no longer bill you. Please give us a call or send an email to [email protected] if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not show any kind of information on people that I was trying to look up
Hi Moses,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I've reviewed your account and can see that you have reached out to customer service and was given a refund. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you're looking to get info about the owner of a car from the plate. This is not the app. It's just a car fax
Hi Donnie,
I'm sorry you were dissatisfied with the report you received. Although we make every effort to offer complete information, the documents we have come from a variety of public sources. We do not control its content, nor do we own it. I hope you understand.
Since we were not able to provide the information you needed, I have canceled your account and processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awful- only wants money on every little things. Do not activate anything
Hi Kristi,
I'm sorry to hear that you were dissatisfied with the report you received. Please note that Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees. To know more about the services we offer, and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
Since this is not an experience we want our customers to have, I want to assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, I'm here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Classic bait and switch. They give you a discount to pull full info, then offer half-$#*! info and then ask you to pay a much higher amount to get the info you already paid for!
Hi John,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I've noticed that you have purchased a Premium VIN Report and was not able to use it. I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. I have also requested for our Research Team to try and search for more information on the License Plate you were searching for. One of them will get back to you within the day.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading did not give all the info that it stated it would
Hi Doris,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have requested our Research Team to find the information you need. One of them will get back to you within the day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to find out how my car was registered in Iowa and paid for the info and didn't get it and then they wanted me to pay more money to get it again.
Hi Brenda,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't waste your money! This site doesn't even have basic info you could find on any free site! Not worth it.
Hi Amy,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://infotracer.com/terms/.
We would still love to try and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Georgia truck can't be registered to out of state owners. Info is wrong
Hi Patrick,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/. We would love to check on this further. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Diego,
Thank you for taking the time to give us a rating. We're happy you're pleased with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
They said owner information would be available upon entering a license plate number and paying a fee. That was untrue. To their credit, they issued an immediate refund.
Hi Michael,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
The information must not have been available since the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We're happy you're pleased with the assistance you received, though. Rest assured, we will do our best to further improve our services. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for your assistance today but I did not find the info I needed.
Hi LoriAnn,
I'm sorry you did not find the information you needed. I've reviewed your account and noticed that you have not yet reached out to customer service. We would love to help get what you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dont waste your money on this. Its BS. Just another scammer website that gives you free online info for a fee
Hi Alexander,
We're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Went from $2.95, then $15 and and still provided no information for the person I was inquiring about. The report showed no information where I know there was plenty of. Was not going to take the chance or pay more money through little or no information again.
Hi Curt,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was sent to a site that wanted $ 9 more and i didnt get receipt
Hi Thomas,
We've reviewed your account and can see that we were able to send you a receipt of your $9.95 purchase. We would love to hear more about your feedback. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William,
We understand how disappointed you must be, which we don't want our customers to feel. We'll be more than happy to uncover the information you need at no additional cost. The notifications regarding the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We hope that you will give us a chance to turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here for you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315