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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for 2 premium reports and they never showed up. Will be requesting a refund.
All the info you "promise" to deliver is inaccurate. Poor business.
Hi Jay,
Thank you for your feedback. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand. To learn more about our services, please visit this link: https://infotracer.com/terms/. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free or you can reach out to us via email at [email protected]. Rest assured we're here to help you.
We look forward to your response. Have a great day ahead and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't want a subscription but you forced me into one. This is a scam
Hi Ashleigh,
Thank you for your feedback. I've reviewed your account and can see that you have accepted the 1Year Unlimited Searches. Please know that your account has also been canceled. If the 1-Year account is not what you wanted, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
How can you claim to have registered owners if I pay for the report then completely not show owners. OR offer premium reporting for something you don't even have.
Hi Jonas,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
We want to help get the information you need at no additional cost. I have requested for our Research Team to expedite a report and send it to you within the day. Please give us a call or send an email to [email protected] if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your add said a lien check was available and it's not
Hi Ms. H.,
We're sorry to hear you were dissatisfied with the report you received. I have requested for our Research Team to expedite a report and send it to you within the day. Please give us a call or send an email to [email protected] if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
For the price, this is a source of limited information. Sells itself as a great source, but does not live up to the hype. Should only cost a couple of bucks at most a month.
Hi Michael,
Thank you for your feedback. We're sorry you were dissatisfied with the report you received. Rest assured, we will do our best to further improve our services and prices. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got false info on my results and nothing else useful.
The false info that you gave me was verified thru yahoo as being false.
Hi Joann,
Thanks for taking the time to let us know your feedback! Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally.
You can also set up an alert in the Member’s Area to get alerted regarding updated results for searches previously conducted. To learn how to set it up, you can check out this link: https://infotracer.com/faq/
Rest assured, we’ll focus on improving our services in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information they provided was inaccurate and untrue. There is no way to verify if it is the correct person before running the report.
Hi Mario,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to get the information you need and turn things around if given the chance. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wanted info on plate number but didn't go back to first car number was issued on.
Hi Bennett,
We understand that you would like older information on the plate you're searching for. We would love to help you further and try to get what you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Most information is useless and the most are accessible for free with a little research. In other words it's a scam. Only info useful is free from DMV.
Not satisfied at all with purchase
Hi Krzysztof,
Thank you for taking the time to leave us your feedback! I am sorry that the information was not helpful to you. I will take your feedback to our development team to help improve our process for the future. We would still love to try and get the information you need. Please give us a call or send an email to [email protected].
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
It very difficult trying to get information it keeps wanting me to up grade to premium
Hi Sandra,
I'm sorry you had a hard time getting the information you need. We would love to turn things around and get what you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong not up to date info and the information is incorrect
Hi Jacqueline,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to get the information you need and turn things around if given the chance. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't get this service
They bait you with a low upfront price but then if you want to get a full Vin search with all the details you have to pay another $10-15 per report.
Hi David,
We're sorry you were dissatisfied with the report you received. We would love to help get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I spent money on this website and it is not correct at all, tells me absolutely nothing about what I want to know
Hi Hayley,
We're sorry you were dissatisfied with the report you received. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would still love to try and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete rip off! When I signed up the trial. Was supposed to be for the premium service the first item I tried to search it tried to charge me an additional $15 for one report for premium access and that is what I thought. I paid three dollars for was premium access at minimum the site is misleading at best and at worse it was an act of fraud
Hi Mark,
I've reviewed your account and can see that what you purchased was just a 7-day trial without Premium Report access. We would love to get the information you need at no additional cost. Please respond to the email I have sent you with the needed information and I will be expediting the request. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website charge me the standard $2.95 to get a report and then while I was in the report there's a big green button that says get the premium report and then you randomly charged my bank account two times and never asked me if I wanted to pay $9.95. This is completely fraudulent and your website should be taken down.
Hi Nick,
We're sorry to hear that you were charged for the Premium Report. Please know that we have a confirmation button that the customer needs to press before we proceed in charging the card. Nonetheless, I have processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. I have also canceled your account to ensure that you will not be charged for the renewal after the 7-day trial. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
2.99 for a trial to view your results... Paid to see "address not found." That seemed a bit unethical and misleading because it was presented as if they had a report to view.
Hi Pomudd,
We're sorry you were dissatisfied with the report you received. We would love to check on this further and try to get the information you need if you would let us. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok... ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
Thank you for the 3-star rating, Angela! We hope you found the information you needed. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking to see if the title had a lien so I buy the membership and you try to charge more money. Super misleading
Hi Karly,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters. And by subscribing to a Premium Report, it allows us to access additional data which is not available anywhere else. If we are unable to find additional information, a refund is automatically processed.
We would love to check on this further and turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wasted 25 minutes and $25 on a "Exclusive" report of myself which resulted in little more than a few old addresses and some family members names. Not one email address, social profile, court (marriage/divorce) or driving record, No record of properties held. NO PUBLIC INFORMATION THAT I LITERALLY LOCATED MYSELF THE DAY PRIOR FOR FREE! Good thing I tested this on myself instead of relying on it when in a pinch. Buyer beware!
Hi Michael,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. Please give us a call or send an email to [email protected] if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Zack,
We're sorry to hear about what happened. Due to a technical issue, the Premium VIN Reports you purchased were not added to your account. I went ahead and made the necessary adjustments. You may now log in and try the search again. Please give us a call or send an email to [email protected] if you need further assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315