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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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When you buy a premium report, it will continue to ask you to buy it. Still don't have the report i paid for.
Great website, help me found someone finally! I am really happy.
Oh wow! Thank you for this awesome review, Man! We're happy you found the person you were looking for using our services. We hope that you will also recommend us to others. Have an amazing week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your ad claims free, then requires a fee to access the report, then auto enrolls in a $25/month subscription without my authorization. Borders on fraud.
Hi Carl,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
I've reviewed your account and can see that we were not able to provide the information you needed. I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If you need anything further, please give us a call or send an email to [email protected]. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Daniel,
Thank you for leaving us your review. Although it is difficult to hear the not-so-good stuff, I appreciate you taking the time to let us know about your experience so we can improve in the future.
We try our best to provide the most accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand.
Please let me know if there's anything else I can help you with. Give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer service agent I spoke with was very prompt, clear and handled all my requests professionally.
Hi Joe,
We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have an amazing week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good like it. I like the features, information, the availability to have so many options and choices to choose From. PDF downloads are also cool. Thank you.
Hi Shardea,
Thank you for this amazing review! We're happy you like our website. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a wonderful week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to navigate and understand. Report is complete and answers all my questions
Hi Tina,
Thank you for taking the time to give us a review. We're happy you find our site easy to navigate and the information you received, useful. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you pay the $2.95 that also signs up for the monthly, when you try to get the info you originally were searching for they say it's now through a premium membership and want to charge you. $10 more. Meanwhile the first price says that it will give you the info you want
Hi Perry,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid 15 dollars for info on a vehicle I was looking to purchase with the "advanced profile" and didn't get the info I was looking for
Hi Stefan,
We're sorry you didn't get the information you need. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They made it look like they had all this information and after i paid $1.95 there was absolutely nothing they could tell me on the scammer i was tracing
Hi Leah,
We're sorry you were dissatisfied with the report you received. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Since we were not able to provide any information, I have processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-231
2.95 to view a report with my address, phone number and nothing further without paying an additional $15 is awfully scammy! Im going to warn others about this site!
Hi Chris,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I accidentally discovered this site and to my surprise it delivers everything it says it can!
Hi Austin,
Thank you for this amazing review! We're happy you found the information you were looking for. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not get my report right away, after call service center it appeared up o my pc,
Hi Herbert,
Thank you for your feedback. Please know that we are working diligently to further improve our services. We're happy, though, that you were satisfied with customer service. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought a car second hand and was having issues with the title. Used the service to get some more background. Fee was small and company was upfront up subscription and cost. Was easy to cancel subscription, didn't have any hassle or run around. Will use this service in the future and recommend to friends.
Hi Kay,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website pretends to find results for a VIN that other site would not find. They want payment first, only then you get access to message "NO RESULTS FOUND"
Total scam
Hi Radek,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the information you needed, I have canceled your account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Claimed to have information, then once I paid and was forced to enter a membership (which has been canceled) there was no information.
Hi Brandon,
Thank you for your feedback. All customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. To know more about the services we offer, and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
Please give us a call or send an email to [email protected] if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete scam service that provides no useful information at all.
Hi Seth,
Thank you for taking the time to leave us your feedback! I am sorry that the information was not helpful to you. I will take your feedback to our development team to help improve our process for the future.
Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I told me it had the address of the owner on record and after I paid for it it did not
Hi Melissa,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the information you needed, I have canceled your account and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The company blatantly lied to me by stating you had information about the VIN I was searching. I only agreed to pay your fees for that reason, and request a refund.
Hi Justin,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the information you needed, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for 2 premium reports and they never showed up. Will be requesting a refund.
Hi Zack,
We're sorry to hear about what happened. Due to a technical issue, the Premium VIN Reports you purchased were not added to your account. I went ahead and made the necessary adjustments. You may now log in and try the search again. Please give us a call or send an email to [email protected] if you need further assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you still wish to get a refund, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315