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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
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While i understand the limits of a program/service like this, i wanted an address, but was hoping for at least a street rather than just a city. Problem is, some results dont even include owner, let alone addy.
Lied about what service it offered them wanted me to pay more for additional information that it said it included in initial payment
Hi Mariah,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield additional results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else I can help you with, please let me know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received the truck report for $2.95. I ordered the premium report for $9.95, but never received that one. Please advise, thanks.
Hello Gregory,
We apologize for any inconvenience you've experienced regarding the premium report you ordered. I can see that one of our Team Members was given a refund. Please expect the funds to reflect in 3 to 5 business days. With that said, we would love to improve your experience and assist you with your search at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to look up background checks and this system gives you a name but when wanting to view the report then you want to charge another fee. Why?! If that's the case just ask for the fee outright instead of having me pay once to give only a name and want to charge again to view the report.
Hello Sophia,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We would love to improve your experience and assist you with your search at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had to track down a license plate, and this was by far the best, quickest, and most thorough service. Thank you.
Hello Nicole,
Thank you so much for your fantastic feedback! We're thrilled to hear that our service was able to meet your needs efficiently and thoroughly. Providing top-notch service to our customers is our priority, and we're delighted that we could assist you in tracking down the license plate you need.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paying for information I can get for free is stupid and insulting. Everything this report gave me is what I can get from Kelley blue book online. For free. The advertisement for this service and then the hoops you have to jump through to sign up and obtain this information leads one to believe you'll get much more information. I am cancelling immediately and I expect a refund. This has been a complete waste of time and a completely misleading service.
Hello Jeremy,
We're truly sorry to hear about your disappointment and frustration with our service. We understand your concerns and apologize for any inconvenience caused. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was asking for one type of service that I thought you gave and I got another it's called bait and switch
Hi Cathi,
We're sorry you were dissatisfied with the report you received. To learn more about the services we offer and where we get our data from, please visit this website at https://members.infotracer.com/customer/faq.
We would love to hear more and turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading and not what it appears to offer.i wanted the name of license plate owner and said it would give it to me and never did, just wanted my money.
Hi Janet,
We're sorry you didn't receive the information you needed. I have requested our Research Team to try and send you a more detailed report within the day. If they do not find any ownership information, they will be processing a refund. Please let me know if there's anything else we can help you with. Rest assured, we're here to help.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi John,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I do not have anything else to say. I am just filling this space to complete the review
Hi Eric,
Thank you for posting a review. I'm sorry you're not satisfied with the report you received. Please note that Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees. To know more about the services we offer, and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
Since this is not an experience we want our customers to have, I want to assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, I'm here to help you.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for ownership information. This is not helpful.
Hi Zelma,
We're sorry you were dissatisfied with the report you received. I have requested our Research Team to try and send you a more detailed report within the day. Please let me know if there's anything else we can help you with. Rest assured, we're here to help.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased it because I was told there was information that I was looking for on an individual, but first I had to pay. Once I did, the information that I was promised was not there. It was a bait and switch. I would like a refund.
Hi Laura,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ad lists lots of information available, but basically all the useful information requires buying a premium report at much higher additional cost. This is basically a bait and switch approach.
Hi Tanya,
We're sorry you're dissatisfied with the report you received. We would love to check on this for you and try to provide the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. We look forward to hearing from you!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide me the information promised and had to pay multiple times for the same thing
Hi Emal,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. I have also processed a refund for the duplicate charge of $9.95. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was supposed to be married the woman I was marrying walked out on me and she's kept her mouth shut for 3 months I knew it was going on I've been some personal stuff I've been dealing with a friend of mine got the license plate for me and that's what I wanted to know I will not be doing anything about it I could care less she is what she is
Hello Paul,
Thank you for sharing your experience with us. We're glad to hear that our service was able to provide you with the information you needed during a challenging time. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
In case you need further assistance from us, feel free to contact us anytime. Have a great day ahead!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Nick,
Thank you for your fantastic feedback! We're thrilled to hear that our service was able to meet your needs before purchasing a vehicle. We work hard to meet expectations like yours, and we’re glad we succeeded. The whole team will be pleased to read what you wrote.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful, no information. I tried 3 different vin and still nothing was showing. I tried one that was from an old 1985 and was not very hopeful for information, it gave me nothing. I tried my actual car, no infos, than I tried my boyfriend, who as a "VGA" mention as it was severely damage, but still on the road and it did not show up. Not worth. I cancel the same day, and hope not to be charge again
Hello Lauriane,
We apologize for the frustration and inconvenience you experienced with our service. It's disheartening to hear that you were unable to find the information you were looking for despite trying multiple VINs.
We strive to provide accurate and helpful information to our customers, and we regret that we fell short of your expectations in this instance. We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I search a VIN in hopes of obtaining the vehicles specifications. Transmission make and model, Differential make model and ratio etc.
None of these specs were provided.
Hi Tim,
We're sorry you did not find the information you needed. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got nothing of value and then was informed I would have been billed a monthly fee when I requested only 1 specific report
Hello Dan,
We're truly sorry to hear about the dissatisfaction you experienced with our service. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
We're glad to hear though that our representative was able to assist you with a refund and cancel the subscription promptly. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very easy and quick to use. I was looking for a car and wanted to do a check on the car. This was the best website I did find. It helped me buy the car I needed. Will recommend.
Hello Brittany,
Thank you for the 5-star review! We're delighted to hear that our service made your car search easier and helped you purchase the car you needed. Your satisfaction is our top priority, and we're thrilled that we could assist you in finding the right vehicle.
We appreciate your recommendation and are grateful for your support. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric,
Thank you for sharing your feedback with us. We understand your frustration and apologize for any inconvenience caused by the limitations of our service. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315