On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased a premium report not once, but twice now, and have not received it. Ridiculous. No one answered when I tried to call.
It stated it would provide the owners information but it did not
Hello Brenda,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site charged me several times for the same report and then I never had access to see it.
Hello Thomas,
We're sorry for what happened. We have reached out and have also processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
This product is a life saver. I didn't know it existed but I am glad it does
Hello Angela,
We're thrilled to hear that our product has been a lifesaver for you! Thank you for sharing your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and we're glad to have been able to assist you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed my divorce date from the late 1990's and no information available. It was a complete waste of time and money.
Hi Constance,
We're sorry you did not find the information you needed. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the vin check and still getting same basic information
Hi Kathy,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Robin,
I appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to find previous owner of vehicle I purchased to see if they could tell me more about it than what I can see. Have to contact title state even though they claim to have previous owner info.
Hello Joshua,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the information exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate/VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and processed a refund of $9.95. Please expect this to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I specifically got this to check criminal background and warrants. Both of which are slowing no info which is false
Hello Alegra,
We appreciate your feedback, and we’re sorry you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Type in the IP address and within seconds a map showing the location in color.
Hello Barry,
Thank you for your feedback! We're thrilled to hear that our service provided you with quick and accurate results. We work hard to meet expectations like yours, and we’re glad we succeeded. The whole team will be pleased to read what you wrote.
If you need anything else, please feel free to contact us anytime. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website said title info was available. I paid base fee plus premium but info not available
Hi David,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I assume that somewhere hidden in your fine print is something that says you can keep charging an account. This is a shady practice. I was under the impression that it was a one-time $3 purchase. Make that more clear
Hello Jeff,
We apologize for any inconvenience this has caused you.
After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nevertheless, we assure you that your account has been canceled, and since you haven't used the service beyond the trial, we issued a refund of $ 24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings and your login has been deactivated. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible, Made me buy membership, than had pay wall for premium report that didn't even work
Hello Ali,
I'm sorry to hear about your experience. This is not the kind of experience we wanted you to have. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you. To fix this, we have issued a refund of $9.95 for the duplicate charges, and you should receive it within 3-5 business days.
Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam and doesn't provide the proper information unless you pay an additional fee. CANCELED, immediately! Shame, shame.
Hello Shelley,
We appreciate you leaving a review and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see here that you were running a search for a License Plate, and I sincerely apologize but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a specific piece of info (lien info). After putting in my VIN, it indicated that that info would be provides. Once I paid, that was not provided. Basically they stole $3 from based on misleading info. Very shady.
Hello Matthew,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for Lien Info to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tricked me into buying a report with no usedul information, withholding for a "premium" report for more money.
Hello Lori,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
2.95 my $#*!, then 25 a month i have to figure out how to cancel and to top it off u need to buy the premium report to see everything
Hello Jack,
My sincere apologies for the confusion and for any inconvenience this has caused you. Please know that on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking our records, it appears that your account was charged 3 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you. To fix this, we have issued a refund for 2 amounts of $9.95 for the duplicate charges, and you should receive it within 3-5 business days.
Please be advised that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad, no information available. Feels like a fraud not able to find the license but would not say that before charging me.
Hello Christopher,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for the person who this car is registered to. No name on the report!
Hello Nanci,
We appreciate you leaving feedback and I'm sorry we were not able to provide you with the registered owner of the vehicle you were searching for. I can see that one of our research experts tried to look for more information but was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on February 29,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I subscribed to this & tried to login & it kept telling me I didn't have an account. I had to wait a whole 24 hrs for the information I needed. I needed it immediately not 24hrs later.
Hello Dimple,
I'm sorry to hear about your frustrating experience. This is not the kind of experience we wanted you to have.
I can see that you’ve reached out to our customer service and you were able to log in to your account. Upon checking, I can see that you were trying to find information on an email address. We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I went ahead and refunded the fee of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
I apologize for the inconvenience caused by not receiving your reports and the difficulty in reaching our support team. This is not the experience we want for our customers. I went ahead and processed a refund of $9.95 for the duplicate premium report. Please expect the funds to reflect in 3–5 business days. I also reached out through email and sent a complete report for the VIN you were searching for.
Thank you for bringing this to our attention. Rest assured, we will continue improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315