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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
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This trailer was last registered in 2020, no reason why title info should not be available
Very dissatisfied. Please cancel and provide refund for the year. You can keep the week's trial money.
Hello Walter,
We're sorry to hear that you're dissatisfied with our service. Your satisfaction is important to us, and we apologize for any inconvenience caused. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I entered a name with the case number PAID for the information and only received info on other people. The Results page showed a match to the name but the access I received did Not have a match to the name only the case number
Hello Robert,
We appreciate your feedback, and we’re sorry you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't see the current owner of the vehicle or mileage
Hello Virginia,
We appreciate your feedback and are sorry that you received incomplete information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Keep your card info handy because they are going to have you enter it a few times before you get the info you need.
Hello Talha,
I'm sorry to hear about your experience. This is not the kind of experience we wanted you to have. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report is useless. Does not give any detail. Some are even wrong
Hi Muzammal,
We're sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
My sincere apologies that we were not able to provide you with the owner's information of the vehicle you were searching. Premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is not showing the result of search of person in twitter,When i select for Twitter account search is not showing results as expecting. Which is that user in have the account. But InfoTracer is not showing the results.
Hi Elvis,
We're sorry you did not find the information you needed. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tyler,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I went ahead and processed a refund of $9.95 for the duplicate premium report. Please expect the funds to reflect in 3–5 business days. I have also made the necessary changes and you can now log in and do the search again.
If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
INACCURATE INFORMATION ON FILE MAKE SURE YOU ARE REPORTING INFORMATION CORRECTLY BEFORE ATTACHING IT TO SOMEONES NAME AND DOB
Hello Melissa,
We're sincerely sorry to hear about the inaccurate information you encountered on our platform. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My search was for someone with a somewhat common name. Search results came up and I selected the correct individual. However, when that specific profile opened, there was information included for everyone in the state with the same name. Why have me choose the correct profile if results are still gonna be broad and unspecific? Complete waste of time and money.
Hello Kelli,
We're truly sorry to hear about your disappointing experience with our service. Our goal is to provide accurate and specific information to our customers, and we regret that we fell short of this standard in your case. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was charged 3 times for the premium report, and I never received access.
Hi Virginia,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. Upon checking, I am only seeing two duplicate charges on your account. I went ahead and processed a refund of $9.95 for the duplicate premium report. Please expect the funds to reflect in 3–5 business days. I have also made the necessary changes and you can now log in and do the search again.
If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This information is VERY vague and all is findable in a simple Google search. Don't know what I would be paying for...especially since it wants to charge $15 to get the actual report, after I'm already logged in a s a paying customer.
Hello Marisa,
Thank you for your feedback. We apologize if our service did not meet your expectations. We strive to provide comprehensive information to our customers, and we regret that you found the information provided to be vague. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We'll be more than happy to uncover the information you need at no additional cost. The notifications regarding the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We hope that you will give us a chance to turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here for you.
We look forward to hearing from you,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was interested in finding info on 1 email. I was told the email had a whole report so I paid 1.95 for the report and was signed up for the free subscription.
Once I was in the account, it was revealed there was no information on the email I was interested in.
Hello Rebecca,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We went ahead and processed a refund of $1.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is false. It says that it'll give you the owners information but it only gives the vehicle history and information. Then, comes with this exclusive information but you have to pay more money to access it...
Hi Qiana,
Thank you for taking the time to give us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
Also, our Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was made to believe that the original fee would cover all information. It covered what was already free on the internet, wanted a "premium fee" to receive more information.
Hello Michael,
I'm sorry to hear about your experience. This is not the kind of experience we wanted you to have. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Suppose and advertised to retreive public info but didnt provide any usefull info.No refund as of this weekend.They are gonna advertise and I immediately shut it down but they didnt refund just stop chargeing for future.This info was way out of date on there system but buplic records shows it.
Hello David,
We're truly sorry that our service didn't meet your expectations and for any miscommunication regarding refunds. Your feedback regarding the clarity of communication and customer service experience is valuable to us. Regarding outdated information, we rely on public records, and while we strive to provide the most accurate and up-to-date information possible, we understand that sometimes discrepancies may occur. We appreciate your understanding in this matter.
With that said, we went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3–5 business days. Rest assured, we will be improving our services and becoming better in the future. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Premium report is unavailable even after payment. I payed twice for a premium report but still can't access it.
Hi Volodymyr,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I went ahead and processed a refund of $9.95 for the duplicate premium report. Please expect the funds to reflect in 3–5 business days. I have also made the necessary changes and you can now log in and do the search again. If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe you had info that is now saying unavailable or not reported
Hello Rebekeh,
Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Carson,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
We appreciate your feedback and are sorry that you received incomplete information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315