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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Hello Devon,
Thank you for your review and we sincerely apologize if you could not get the information you needed. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can confirm that your account has been canceled as requested. Rest assured; our company will no longer bill you. The payment made will allow you access until March 8,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im leaving in Germany and i want to have info about my, in your add's did say you just support US. I payd for nothing
Hello Seyedmohsen,
We sincerely apologize for the confusion and for any inconvenience this has caused you. As of the moment, Germany is not yet part of the international platform we cater to.
I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very vague information. Information not useful. Not very satisfied.
Hello Harvey,
Thank you for your feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Title basically easy to use and good service will use again
Hello Jeremy,
Thank you so much for your positive feedback! We're thrilled to hear that you found exactly what you needed with minimal waiting. Our goal is to make your experience easy and efficient. We look forward to serving you again in the future!
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well I paid to get the last registered owners information
Hello Jude,
We appreciate you taking the time to leave a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on March 7,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium report and I never received it. Not worth the effort.
Hello S A.,
We are sorry to hear you encountered difficulty while attempting to utilize our Premium VIN Report. This is not the experience we want for our customers.
After a careful review of your account and search history, it appears that your premium VIN report was not generated. Rest assured that we have added the premium vin report to your account and you can now start using it.
Please be advised that your account is active and will renew on March 7,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
NononononononononononononiNononononononononononononiNononononononononononononi
Hello Idil,
Thank you for your review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info said free. Went on and got info and was charged $2.95 gave credit card info. Look for more detailed info, it said $9.95 and free info for 7 days the automatic $48. A month fee.
Very deceptive advertising. Will never use services again. Please cancel account.
Hello Jackie,
Thank you for taking the time to leave a review. We sincerely apologize for the confusion and for any inconvenience this has caused you. Please know that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees on access, collections, updates, and sorting, which is why our reports are not for free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 1,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The only reason I was looking is to see who's name the car is in and it don't even tell me a big waste of my money
Hello Helen,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the owner's information of the vehicle you were searching for. Although you have already reached out to our Live Chat Support to cancel, allow me to make your experience better.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Typical leading advertisement that sucks you in by slowly giving you information little by little. I went for it, and it still had inaccurate and incomplete information.
Hello Todd,
My sincere apologies that we were not able to provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I will see how good this site is and then I will let you know
Hello Andrew,
Thank you for the 4-star review! We're glad to hear that the information was helpful, even if it wasn't exactly what you were looking for. We value your feedback. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Paul,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on March 6,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was not any information provided. Therefore am requesting a cancellation of this service. I understand that I can use the service until 3/6/2024. That will not be necessary. Please cancel this subscription as if 02/28/2024.
Your prompt attention to this matter will be appreciated.
C.Smithwick
Hello Carolyn,
My apologies if the outcome of your search did not provide what you are looking for. Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Rest assured, your account has been canceled. If you are willing to talk more about your search, I will be glad to offer you additional assistance at no extra cost through our research expert. Please feel free to send us an email at [email protected].
Have a great day ahead and stay safe!
Sincerely,
Thamya
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Records that I know exist and are digitized show nothing found. Additional info is an additional charge even though I've paid for unlimited access
Hello Phyllis,
We appreciate your time in reaching us. My apologies if the outcome of your search did not provide what you are looking for. Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
I want to turn things around and help you get what you need. Our top priority is helping you find the information you need; we'd like to offer further support at no additional cost. If you are willing to talk more about this, please feel free to email us at [email protected].
We look forward to hear from you. Have a good one and stay safe!
Sincerely,
Thamya
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged me twice, never provided info. Refund process is a nightmare.
Hi Rachael,
I'm truly sorry to hear about the inconvenience you've experienced. Rest assured, we take matters like this very seriously and are committed to resolving it promptly for you. We have refunded the duplicate purchase of $9.95. Please allow 3-5 business days for the funds to be placed back into your account. Also, we have added a VIN credit so you may run your search anytime. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Sincerely,
Jen
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is full of lies. Once you pay they show you nothing but the obvious then then sell more options. All lies
Hello BirdO,
I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We would love to check on this for you and try to provide the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. We look forward to hearing from you!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is deceiving how you sell access to vehicle information for reasonable price. However, there appears to be deception as Full Vehicle information requires an ADDITIONAL payment.
Hello Lawrence,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for everything, needed to know some stuff and this app lived to its name.
Hello Isaac,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
In case you need further assistance from us, feel free to contact us anytime. Have a great day ahead!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Missing a ton of information and incorrect information. I know it's incorrect and missing info because I did myself
Hello Erin,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane,
We’re truly sorry for the inconvenience this has caused you. Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error.
To fix this, we have issued a refund of $9.95 for the duplicate charges, and you should receive it within 3-5 business days.
Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315