On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The information I received. Was not accurate. Please cacell my account.
Order # RWX3TG-U*******315-23YHV
Hello Joanne,
We appreciate your feedback and are sorry that you received incorrect information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. With that said, we want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for the owner's name and agreed to pay based upon the representation that I would receive the title owner's name. THere was none. Very misleading.
Hello Jon,
We appreciate you taking the time to leave a review and I'm sorry our service did not meet your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No useful, needed registration report. None available
Hello Stephen,
Thank you for your feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great Sitejabber is an independent, 3rd party customer rating and review service, that collects valuable customer feedback from actual paying customers of various types of businesses. Once collected, this information is then used to help new potential customers of these businesses to be able to get unbiased feedback, so they can make better decisions about what they buy and who they buy from.
Hello Lamia,
We’re glad to hear that you find our service great. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns. Have a great day ahead!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very limited information, phone no. And address's. I can get that information out of the yellow pages.
Hello Lennard,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't provide me the info that was listed before I purchased
Hello Christina,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected the report to provide me with name in which vehicle was registered!
Hello David,
My sincere apologies that we were not able to provide you with the owner's information of the vehicle you were searching for. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A little tricky navigating the site. However, plenty of info on there.
Hello Julie,
Thank you for your feedback! We're glad to hear that you found plenty of information on our site, although we apologize for any challenges you experienced while navigating it.
Your input is valuable to us, and we're continuously working to improve the user experience. Please allow us to improve your experience and assist you with your searches. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your Report provides nothing about this Impala during its 9 years in Canada!
Please CANCEL my Subscription
Hello Patrick,
We apologize for any confusion and disappointment you've experienced. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide additional information about the vehicle you were searching for. Please know that our database is limited to information within the United States only and also the License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't have any accurate information on anything. Didn't have records that I know exists.
Hi Kristin,
Thank you for your feedback. We try our best to provide the most accurate information, however, the records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand. To learn more about our services, please visit this link: https://infotracer.com/terms/. If given a chance, we would like to turn things around to help you find the information you need.
If you want, we can schedule a call the soon as you are free or you can reach out to us via email at [email protected]. Rest assured we're here to help you.
We look forward to your response. Have a great day ahead and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
My first account was hacked and I was removed as user of account. Every time I tried to login, I couldn't. I would try to pull Infotracer app and login; I would then be shut down. I had called and sent multiple email messages. I was also being charged every month yet still couldn't use my account. I paid 6 months of subscription cost and I asked for full refund and didn't get but 1 month of service refund. I still never got my account corrected.
Hello Sheila,
I'm truly sorry to hear about your experience. I understand how frustrating it must be to have your account hacked and then struggle to regain access and receive support.
I want to help and investigate this further. Please reach out to me at [email protected] or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you,
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ashley,
Thank you for the 5-star review! We're thrilled to hear that you found what you were looking for and that you're happy with the outcome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible, nothing valuable and no info. A waste of money do not buy
Hello Brenda,
Thank you for your review and I'm sorry our service did not satisfy your data needs. I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on March 8,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can't find half of my family that live within a 5 mile radius.
Hello Brian,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After I paid the trial so that I could get my report I needed, I was unable to access anything or any of their websites to get the report.
Hello Stephen,
I'm sorry you didn't get the information that you needed. This is not the kind of experience we wanted you to have.
According to our records, a transaction in this account was reported as a PayPal dispute. However, we were able to complete a refund of $ 2.95. Please allow 3-5 business days for funds to be credited to your PayPal account. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just a money grab site. I,d suggest everyone stay away from this site.
Hello Chad,
We appreciate you leaving feedback and I'm sorry we were not able to provide you with the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I use truthfinder in a couple other apps that gave me way more information then this app. It's frustrating when all of this stuff is public knowledge and infotraser has none of it.
Hello EL,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site suggests that certain information will be included in the basic report. After paying for the basic report - the website THEN informs you that to see the information you actually want you will need to make a second payment. If you had any business ethics at all, you would refund the report. I will make sure to tell all my colleagues and clients to steer clear of your site.
Hello Heather,
I sincerely apologize for the confusion and for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Regarding your refund request, we need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and send a custom report to you via email. If we fail to provide the report, we will proceed with issuing the refund.
Upon checking, I can see that you were trying to find information on a VIN. What specific type of record are you looking for? Please let us know, and our team of researchers will scour our database to ensure that all available public records on this matter have been located and shared with you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for an unknown email due harassment. Unfortunately the search was unsuccessful, but my experience was very quick and efficient. This is not a common issue, but if ever an unsuspected problem like this comes again, I would feel very comfortable in using this service again.
Hello Brandon,
Thank you for sharing your positive experience! While it's unfortunate that we couldn't track the email in question, I'm glad to hear that your experience with our service was quick and efficient.
If you need further assistance, please don’t hesitate to contact us again. We'll be here to assist you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felipe,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy to use, reasonably priced, and valuable. Providing our customers with useful information is our top priority, and we're delighted that we could meet your expectations.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315