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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Wrong mileage, incomplete title information. Seems information has not been updated in a while. I did not learn anything new on my vehicle. I own this car so I know the information. Carfax shows I still have a lien which I have not had on this car in over 10 years so I was trying to see what other sources show.
Purchased to find VIN info and the page showed that information was available and after paying i was informed that no information was available for the VIN given
Hello John,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just told you above.Now you want me to write a book about it really
Hello Jodi,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for the title number for my vehicle and after paying it was not provided.
Hello Stephon,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please be aware that title number is not yet part of our service. Our service focuses on providing publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 11,2024.
If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They take your credit card and when you try to get the information they ask for more money. I wanted the owners information, such as who is on the title. Not available unless I gave them 3 times more money.
Hi Linda,
We're sorry you were dissatisfied with the report you received. The preliminary search accesses people's databases to verify that the information exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
While the Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. I have also looked on my end to see if I can help provide the owner's information, but I haven't been successful. Under the Driver's Privacy Protection Act (DPPA) protection, it's possible that access to the license plate is prohibited. Although we make every effort to offer complete information, the documents we have come from a variety of public sources. We do not control its content, nor do we own it. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received report for specific person, I looked it over, and found that the criminal report was for a different person, with the same first and last name, but everything else about the person is different. Therefore, as far as I'm concerned, this was a waste of time and money.
Hello Rhonda,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our services let customers look up information about people in the United States. Thus, the search results may pertain to a different person with the same name as the one being searched.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome great and easy to deal with very amazing smooth work.
Hello Ashlyn,
Thank you so much for your fantastic feedback! We're thrilled to hear that you had an awesome and smooth experience with us. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. We hope you recommend us to others!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info thats specific. All info could have been from an 8 ball. Scam type with only extras and tricks to bait you in.
Hello Hector,
Thank you for the review and my apologies for the confusion and for any inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Tim,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and help you get the necessary information at no extra cost. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased a vehicle based on info provided by webpage
Turns out car was reported stolen 3 years ago in Florida, now I lost the car and money
Hello Ary,
We're deeply sorry to hear about your experience. Our service aims to provide accurate and up-to-date information based on public records. However, we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We want to turn things around and help you get the necessary information at no extra cost. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You all market that you get all this info off the Vin number but make your r customers pay more money on top of the original amount to obtain a window sticker Of all additions put on the car when bought.
Hello Kevin,
Thank you for leaving a review and my apologies for the confusion and for any inconvenience this has caused you. As of the moment, window sticker is not part of the service we offer. We can provide you with publicly available Car Title details, VIN/Plate ownership, vehicle specifications, and other relevant details, however, please know that the availability of the report or information depends on whether it is publicly displayed or tagged as private/confidential.
I went ahead and resent the cancelation confirmation of the account to the email address connected to the account. Our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$2.95 Bait with $24.95 Switch after you sign up. Are you really that desperate for business that you have to knowingly trick people to get them to buy your product?
Hello Richard,
Thank you for your feedback. Please know we offer a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that expires in seven days and will be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge the terms before payment.
You may check our Terms of Service at https://infotracer.com/terms/.
We can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The list says you can get an owners name. You cannot.
Hello Amie,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe I would be able to see who the car and license plate was registered to, and this information was not provided.
Hi Shandra,
We're sorry you were dissatisfied with the report you received. I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial search says untracked has all this info on a person untill you sign up and then …. Wow there is no info on that person. It was an easy decision to cancel
Hi Jeremy,
We're sorry you were dissatisfied with the report you received. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists in the United States. To learn more about the services we offer and where we get our data from, please visit this website at https://members.infotracer.com/customer/faq.
We would love to hear more and turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pages of pages of nothing. Nor at real clarity - other than address and work history
Hello Tricia,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ask for payment only to then report no records! Do not let fool you like I did
Hello Kris,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Craig,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's advertised as free make it actually free. Shouldn't have to pay for something "free"
Hello Miranda,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
We would still love to try and get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was needing some info on a truck I bought with no information due to the previous owner passing away and leaving it to his son who I bought it from. Lots of holes needing to be filled and this helped fill them.
Hello Jason,
Thank you for sharing your experience with us! We're thrilled to hear that our program was able to help you fill in the gaps regarding the truck you purchased. Providing valuable information to our customers is our top priority, and we're delighted that we could assist you in this process. The notifications regarding the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello D H.,
I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Regarding the vehicle's lien records, our database shows no Lien Records found.
This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having any lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported, based on the available records. These positive results reflect the clean ownership status of the vehicle.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on March 11,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315