InfiBeamReviews 101

My order no. *******.

I'd ordered this product on 22nd Oct.
And I still haven't received this product (8th Nov).

The courier company they are using (First Flight) is the poorest of all in services. I got no notifications about where is my product, when its been shipped.

Also the courier number(F*******) which I came to know later from Infibeam website isn't correct.

Now They are neither telling me where my product is nor they are refunding my money.
Its better you go for some other website Flipkart, etc. even if they are costlier than this.

Friends, One more victim of infibeam.com here. I ordered Text Book "Distillation Design"( Order no. *******), It showing price Rs. 1977. There are books with same Title "Desitillation Design" price more than Rs. 4000. I conformed the availability of this( Rs. 1977) book before placing order from their Customer care. In the website mentioned delivery time is 3-4 weeks( Coz its international edition have to get from USA). At the end of the delivery day one of executive called me and saying the "SHIPPING CONTAINER IS MISSING". So they can't deliver. They are going deposited money in 3-5 business days. But they havn't deposited till 3 weeks.

After 3 weeks I called them, I asked about the product, they said Its Out of Stock. But I checked in their website same day its In-stock, and DELIVER IN 2-3 Business days. I know its impossible to get in 2-3 days, coz I conformed with publisher from India, its impossible to get International edition coz its printing and shipment from USA. Infibeam.com is cheating. They hold my book and selling for High price after getting book from USA. They are not deposited my money till now.

From my exp., Please dont buy International Edition from infibeam.com. Once you trapped hell of worse Customer Care exp.

Placed an order in the first week of Sep 2013. Sent me a DEAD ON ARRIVAL product. Struggling hard to get it replaced. Finally sent it back 15 days earlier. Still waiting to get my Replacement. No reply to mails and no proper reason stated for this undue delay. Even sent a mail to their CEO (?!) and he too keeping silence. What else can one expect from the CC Team, when the CEO himself is impotent to sort out the customer's issue! Better stay away from this CHEATER!

I had ordered a heart-shaped watch. I received it, but found the belt of the watch to be very thin and delicate. When i first contacted the customer care executive for a return on 3rd of April, he told me that return is available only for damaged/defective items. The customer care guy told me that he'll revert in two days time, but I got no response from him. On 8th of April, i called the customer care for the same reason. Now, a lady is telling me that I have to pay Rs. 150 to the courier boy who's going to take the product back. Isn't it absurd?

In Infibeam website, they haven't mentioned nowhere that they'll be charging the customer for a return. Now, the customer care lady says that this is how our return policy is. Its so ridiculous to be dissatisfied with the product as well as paying extra amount.

Guys, pls dont buy any items from this website. Its a fraudulent website...

I have given three order on 6 march
1. Philips SHM1900-93 Stereo PC headset(Order no: *******)(rs 319)
2. Strontium 8GB MicroSD (Black, 8 GB)(order ID: *******),(rs 277)
3. Strontium 4GB MicroSD Card (Class 4) (Black, 4 GB) Sub Order - *******
After order they deduct my money ( RS. 319+277), then they told me your order will shipped by 9 march 2013, after five days they cancelled my order and they dont refunded my money, they are telling that contact to bank for returning the money, i go to bank and bank manager told me that company wiil return your money we are not responsible. So infibeam is cheating me and they are fraud, by this activity of infibeam i am very puzzled and mentally disturb how can i believe such type of company, they are totally fraud and cheater, so i urge to u all buyer do not purchase any thing from infibeam, most of people in my hostel suffering this type of problem.
If you will not return my my money then i will complain in consumer forum
My contact no- *******4314

I purchased my phone from Infibeam on 22nd of March. I was promised delivery according to the website by 27th of March, but it was delivered to me late by 28th of March.
The product was damaged with scratches on the back panel.
It took N no. Of calls from my end and emails to get the product picked up. All these reviews about the issues just being tossed between the vendor and concerned departments is true. As a customer, you will just feel being dragged for paying them, that's all. They will juggle things, give you fake promises about how they'll get back with the information.

The product was return was finally authorized on 30th of March. And I was given a pickup schedule date for 2nd April. Even the pick up was a day late, without any AWB no.

I requested them to give me the store credit, but after days of haggling with them, they came back to me saying no as their vendor is not ready for the same.

I dont understand what a customer has to do with the phone being a dead stock with vendor. It was their responsibility to not to ship a defective product in the first place. Even after my mails and requests(million requests and phone calls for following up for the same), the re shipped the replacement.
It arrived today, and guess what?
Another Scratched phone!

Both phones did not have an HTC seal and was sealed with an Airtel seal which was duly informed to them in the earlier mail.

Guys,
I dont know about how many people actually did file a consumer court complaint. But If I do not get a desired/satisfactory resolution to this. I am filing a court case with regards to this latest by Thursday.

Very Unsatisfactory shopping site, I ordered a MMX canvas HD(Black) about more then a week ago(29/03/13) (Order ID. *******) and they had not yet shipped it yet, customer service gives in every alternate date of shipment but fail to ship my product.
Yesterday(06/04/13) morning i called up their customer support and cancel my order but withing a couple of minutes later i received a call that they can ship me a MMX canvas HD(White) which is available with them at that very moment if i want. So i said OK.
But till date(07/04/13) i had no information about the shipment of my Mobile. Will never recommend this site. I am confuse what to do now.

I Infibeam,
You was rocked, and your service was good, I refereed you site to my many friends,
Even I thought your site was best in India(compare to flipkart, ebay, saholic, snapdeal, yebhi etc.), but from last three time I have very bad experience, specially for your services, I ordered my items on 1/3/2013 but it it is not shipped

My order Id is ******* and *******
I am highly dissatisfied with your services, So I kindly request to you please shipped my product as soon as possible.

May be this is my last shopping from your site.

Regards,
Ashish

According to their return policy, I called them to return a product within the 30-day return policy. That call was made in October 2012, and it is now February 2013, but they have not yet processed the pick-up as they promised. Every time I call or email, they promise to forward the request to the concerned department, but no one gets back to me within the promised time. According to their instructions, the product has been packed and ready for pick-up since October 2012, but Infibeam has not yet picked up the product as they promised.

Oh, and I tried to dispute the charge with my credit card holder, and Infibeam sent them a letter saying that I was holding the product back. Well, what can I say? Infibeam has a lot to learn from DailyObjects.com regarding customer service. And please, try to be original. The majority of their website is a copycat from Amazon.com, including the smile under 'Infibeam'. I am not sure if I am the only one, but I submitted a negative review on a product page back in January, which is yet to appear. I have a feeling Infibeam decided not to publish it. Maybe they publish only positive reviews.

Conclusion: I hope that I never have to shop on Infibeam again, but if they ever process the return, they only give out the refund as a store credit. So, I don't know what to do. It's like saying "Here is some money for you to shop where you don't like to shop." STAY AWAY FROM INFIBEAM, especially, if you do not live in a major city.

Order # *******

Given an opportunity to define Infibeam for Oxford dictionary I would choose the below words/ synonyms:

Infibeam is synonymous to:
Utterly slow: Turtles are way faster
Irresponsible: Even a cook (who mixed poison in the food) will look more responsible when compared to Infibeam
Heights of Mismanagement: No-one knows nothing and everybody takes responsibility of delivery as if s/ he will come him/ her-self for the delivery. More or less like a disclaimer (The opinions expressed are the speakers personal views and do not reflect those of his employer or its clients in any way)
Disclaimer-oriented: Everything and anything shown on the site/ or spoken by the company executives is purely fictitious and any resemblance to truth is purely coincidental.

Its been 2 months and am still waiting for my product to be delivered.

Dont buy anything to them they will send u a toy and wil use your money for more than a month until that they will give u wrong promises and will take more than 40 days to replace or refund... they just

Use your money and westing your time... i faced same problem i have oredered for a digital camera and they have sent me teddy bear and when i did call them to reply thay always give me wrong promices and always said that will be done today but today cames after 45 days...