InfiBeamReviews 101

Such a bad experience with Infibeam.
I ordered Rakhi for my brother on July 29. Since rakhi was on 7th August.

From past 7 days delivery status says 'In Transit'. What does that mean? Customer service is horrible. They don't know where product is... every time they say the same what I can see 'In transit'. Does it really take 10 days to deliver a product?

When I asked for cancellation, they said shipment have been done, we can't cancel. Even rakhi ddin't reach on time.

I will never use Infibeam again and will suggest others to be careful.
Waste, horrible and Terrific service

I have ordered a product on march 9. Today is march 31. They called me a couple of days earlier and said that the product is not available from the supplier and it will be available after april 9th? Earlier on around 16 march they called to tell that the product will be available after 29th march. Looks like some kind of fraudsters are running this website. I dont know why they have this product as 'available' when they have no confirmation of stock from the supplier. Most horrible people. Such a shame india!

Very bad experience in cash back offer. I purchased apple iphone 6S from Infibeam in SEPT 2016 and there was cash back offer (in 90Days) on ICICI credit card so that I accepted EMI for 12 months but after 100 Days when I did much follow up then INFIBEAM informed me about declined (Rejected) my cashback benefit the reason is that I had selected some wrong option, but I am totally disagree with the reason because I have selected correct option... and my question is to INFIBEAM... why INFIBEAM kept other options if cash back offer and EMI option is there.? All these reasons are only for to make foolish the people.

This email is in regards to status of order ID: ******* (*******).

With regards to the above order, we wish to inform you that the order is in status of procurement and will be shipped soon.

For your reference please find the tentative dates of shipment and delivery as mentioned below:

Min Shipment Date: 08 Dec 2016
Max Shipment Date: 09 Dec 2016

Min Delivery Date: 10 Dec 2016
Max Delivery Date: 13 Dec 2016

Once we ship the product, you will receive an automated reply from us stating the shipment details and courier company.

I have very bad experience with Infibeam.com, I have done a order for Solar Power bank on 11th Nov.'16 & the product received on 17th Nov'16. After check I found the power bank is faulty. I have reported the complaint to Customer care thorough mobile call & email. On 25th Nov.'16 they pickup the defective & the same was reported to customer care. I have got a mail from Infibeam customer care that it will reached their office after 4-5 days & another 7-10 days for quality check and after that they will replace the product. That means it will take more than one months for procurement.
Where in all other online shops (Amazon, Snapdeal, Flipkart, ebey, shopclue etc.) refund/replacement policy is very smooth. You can log your complaint online in these site and very smoothly they have done refund/replacement. But in Infibeam, no online complaint log policy, first you log the complaint to their customer care by phone and then send all pic (all side of packet, product, product ID etc.) thorough mail to customer care. After that they inform you the complaint ID & accordingly arrange pickup. Then the above process. Its shows very bad image for this online site. Please read all terms & conditions before procure from this site.

I had placed order for "Panasonic UC24RKY3 2 Ton 3 Star Split AC" on 6th April 2016, and "V-Guard VG 500 Voltage Stabilizer" on 5th april. I am writing this review on 19th April. According to the website, the product ships after 3-4 days. They said shipment date is 11th April and delivery date is 15th April. Till now the product has not been shipped.

I called customer care 4-5 times asking for the status. They always say there is some problem and ask for apologies. When I request to talk to the senior executive, they always said they will arrange a call back. And I never got call back. Later somehow I managed to talk to senior person. He asks for almost a week to update on the shipment details (LOL). After almost a week, he still does not get back to me. I am pissed. I called them and asked them. They say they need 3-4 working days to ship the product again. I said I will give 5 days to ship and asked for 100% guarantee. They say they can not guarantee even for 5 days. Even today the product is available online and it says 3-4 days for shipping. I have attached the screen shot.

I have purchased a power bank. It had scratches on it. I contacted them. Told me to send pictures. Than they sent courier person to pick up after almost 10 days. Still its been one month, I have not received my refund. When I contact them, they are telling quality check passed, will contact me after one day. Still counting time, when they will call me and refund me my money. I have also emailed them about 4-5 times regarding getting update. But no answer. They are so cheap.

The 1 star is given only coz it needs to be given.
Infibeam is the most unprofessional online stores that I have ever come across.
I had ordered an Iphone Gold coulor on 3rd Feb and the item is still not shipped (today being 16th Feb) eventhough they say the product would be shipped in 2 to 3 days. Contacted them several times in the 1st week after placing the orded and the only update was that they were in the process of procuring the product. Later after 1 week they informed me that the phone is not available in the Gold colour that i ordered and to change the colour. I hesitated to change the colour coz I didnt want to compromise on the colour when i was paying them 58K. The product was still shown available in their website in the same colour. After I contacted them again after 2 days for the update, they then said that still the product is not availble in that colour and that they have updated the website with the same.
They say they procure the phone directly from Apple and that Apple do not have stock of Iphone Gold. Seriously, do you believe that? Finally on 13th day they are asking me to cancel the order or wait till infinity. Trust me, they were not ashamed to say that.
I am very disappointed with the service the customer care provide.

I had ordered the product after seeing the 5 star reviews in the site. Now I understand that those are all fake reviews.

DO NOT EVER BUY FROM INFIBEAM!

Havent received the delivery of my product after a month also, have been following up on mails and calls every single day (literally) and their customer service executives tells me to cancell the product as they also dont know how long it will take by their vendor to deliver it. No system for next level of escalation, extremely poor customer service, would never recommend any one to order anything from INFIBEAM, its a wastage of your time, money & efforts.