Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Indeed

Indeed

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.


indeed.com
Founded in 2004
Austin, TX
How would you rate Indeed?
grey stargrey stargrey stargrey stargrey star

Indeed Reviews Summary

Indeed has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.

service
269
value
246
quality
239

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

Impossible to post a job as they just disable your account. Nothing bad with our offer, fully professionally written, great rate of pay and a fantastic opportunity for someone but it seems indeed only allow agencies, Amazon or fake job postings on their account.

Date of experience: January 10, 2022
Indeed-Support S. Indeed Rep
over a year old

Hello Scott, thank you for reaching out. A member of our team responded to your review by private message. Please follow up with us there so we can further assist.

Germany
1 review
0 helpful votes
Follow Saud J.
Unfollow Saud J.
Share Review
Report Review

Wichtig
January 10, 2022

Auf diese Plattform habe ich meine Traumberuf bekommen. Und jetzt arbeite ich als Fachinformatiker in einer kleinen Firma.

Date of experience: January 9, 2022
Texas
1 review
3 helpful votes
Follow Danielle F.
Unfollow Danielle F.
Share Review
Report Review

I am the owner of the largest real estate photography company in central Texas. I needed to hire right away and they cancelled my account (twice) and would not tell me why. I give up. I'm not able to go back to Indeed because they completely closed my accounts, but I am not sure I would want to. I need reliability when trying to search for candidates and obviously I'm not able to get it with them.
(Which is unfortunate because I have made 3 good hires with them previously.)

Date of experience: January 7, 2022
Nevada
1 review
1 helpful vote
Follow sh y.
Unfollow sh y.
Share Review
Report Review

I was trying to hire a repair guy for the company. And my account was disabled; I am not even allowed to post any other hiring for other positions simply because one position is "unsuitable", got the review from indeed as attached. Basically saying they reserve the right to do anything they want. I can't figure which parts of my post are against their rule, the only thing I could think of is maybe I shouldn't mention Chinese/Korean speakers preferred and that's why they didn't want to say the reason.
Again, you shouldn't disable someone's account simply because he posts a job that does not suit your interests. Imagine one day police impound your car and says you are against someone's interests and tell you to feel free to go to other countries. That's how this case looks like.

Date of experience: January 6, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

Canada
1 review
0 helpful votes
Follow ella r.
Unfollow ella r.
Share Review
Report Review

I have an active job posting on Indeed, proceed to create another job posting, and Indeed disabled my account! We are a small business trying to expand our team and we use Indeeds premium services (we paid for this). Now we can't contact candidates because the service that we paid for has been disabled with no explanation. This is a horrible service!

Date of experience: January 4, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi! We have reached out via PM to further assist. Thank you!

GB
1 review
0 helpful votes
Follow Anne H.
Unfollow Anne H.
Share Review
Report Review

Indeed have suddenly disabled my account without warning when there are 2 live jobs running. Used them before and no reason for this action. Totally unprofessional and unreasonable but they are very happy to take my money even if the service isn't being delivered!

Date of experience: January 3, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Anne! We are very sorry to hear about your poor experience with Indeed and we have sent you a private message to further assist.

AE
1 review
0 helpful votes
Follow Hesham G.
Unfollow Hesham G.
Share Review
Report Review

I was using Indeed as reciter for my small business for few months; suddenly My employer account disabled without reason
I make appeal 2 times without knowing the reason

Date of experience: December 13, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Hesham, a member of our team has sent you a private message with more details on what happened here. Thank you.

Michigan
1 review
0 helpful votes
Follow Kristian A.
Unfollow Kristian A.
Share Review
Report Review

I am a small business owner looking to expand my staff. Posting has been up for over a month and is a simple spa position. At 11pm today, I received an email that my account has been disabled with no explanations as to why. I have phone and face to face interviews this week and next, and now I have no access to those email correspondences or resumes.

Date of experience: December 9, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Kristian, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you experienced. We can confirm that an appeal was submitted on the account and our Moderation Team has already emailed you letting you know that your account is fully active at this time. Thank you for your patience during this process!

California
1 review
0 helpful votes
Follow Ashley C.
Unfollow Ashley C.
Share Review
Report Review

After submitting my paperwork and calling them they did not approve my account. We are new to Indeed and wanted to switch from ZipRecruiter since we have heard the positive reviews. However, we cannot get our account going and they will not let us know why.

Date of experience: December 8, 2021
Switzerland
1 review
1 helpful vote
Follow Ashleigh B.
Unfollow Ashleigh B.
Share Review
Report Review

I am a recruiter who owns a recruiting company, we do this for a LIVING! Since last year, we have been disabled 5 times for NO REASON! We have used Indeed for years with no issue, until last year when all of this started. We also have had a very successful time on Indeed, often spending thousands of dollars sponsoring our jobs. Indeed has really gone down hill. I HIGHLY discourage anyone who needs to hire someone from opening an Employer Indeed account, as you will just be disabled, let down, unable to do your job and not hire any of the people that apply because you will be shut down before that.

Date of experience: December 7, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Ashleigh, thank you for reaching out. A member of our team has sent you a private message.

Canada
1 review
0 helpful votes
Follow Giovanni c.
Unfollow Giovanni c.
Share Review
Report Review

I got over 3 jobs offers and was able to pick the one which brings me back close to the money I dream but back to the career I dream. You can get any job which pays you lot of money at Indeed I didn't got a job but back to the Career I love.
In less than six weeks, Focusing on really surfing INDEED web site until I did hunted down my Career.
Any of us can do it, out City (Toronto) and the entire world needs us back into the heart of our economy force... so we can can get back to our healthier communities soon and strong, Keep Happy, Be good, don't give up and be strong.
UN MILLON DE GRACIAS/ Thanks to INDEED.
Season greeting yes INDEED.
Giovanni Caba

Date of experience: December 3, 2021
Pakistan
1 review
0 helpful votes
Follow danish s.
Unfollow danish s.
Share Review
Report Review

I created an account on Indeed as an employer and within 30 minutes of account creation i was disabled to post any job, their quality department and customer support department didn't provide any reason, didn't provide me with any assistance or support in regards to understanding their process, the only response I got was you are disabled and not able to post any job. As per customer support appealed the rejection, rather than guiding me on how to use it properly and effectively the simple answer was that accoun disabled during the review process, even suggested I to open another account with a new email ID.

Date of experience: December 3, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Danish, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

Oman
1 review
0 helpful votes
Follow Mohammed A.
Unfollow Mohammed A.
Share Review
Report Review

I think there are a lot of negative points in the site, after I got a number of resumes, my account got disabled.
I have been trying to reach them for 3 days but no response from them.

Date of experience: December 2, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Mohammed! We would like to investigate this further and have sent you a private message. Please reply back at your earliest convenience, thank you!

Canada
1 review
0 helpful votes
Follow Staci L.
Unfollow Staci L.
Share Review
Report Review

Indeed disabled our account with only the generic communication saying only "One or more of the jobs you posted to Indeed.com was deemed not consistent with Indeed's quality standards". This is on the same job post we've been using for years. After weeks of back and forth, escalations etc, they told us the issue was they needed proof we were a company. (Nothing wrong with the job posting) Indeed provided ZERO information on what the issues were with our account, and after sending multiple documents proving we are a legitimate business they turned our account back on and asked us to post the job. I understood that whatever issues they had with us, were now resolved. We reviewed candidates for about a week, when suddenly the account disappeared again, however this time there was no communication at all. Not only that, the day they disabled the account, they also fraudulently charged my credit card for services I had not purchased. A call to the 1-800 number resulted in no explanation, only that we don't comply with the terms of service; They claim that the 'Quality Team' reviews the cases, yet nobody can tell us what exactly in the terms of service is out of compliance, and they don't provide the opportunity to correct any issues. This is the worst company we've ever had the displeasure of working with, and I highly recommend you find alternate service.

Date of experience: November 30, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi! It looks like the account may need specialized attention. We have sent a private message, please view the message at your earliest convenience. Thank you!

Qatar
1 review
0 helpful votes
Follow jassim c.
Unfollow jassim c.
Share Review
Report Review

I created an account to get staff for my business and my account got blocked after i spent 3 hours looking over CVS. Without any reason to why it was blocked.

Date of experience: November 29, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Jassim! We have sent a private message to assist further, please reply back at your earliest convenience. Thank you!

California
1 review
0 helpful votes
Follow zhiming j.
Unfollow zhiming j.
Share Review
Report Review

We are a newly opened e-commerce company trying to hire staff, Indeed keeps disabling my employer account and providing NO explanation as to why. Like many other low rating reviewers, we didn't even do anything, the account was been disabled. And this is their final decision.

Date of experience: November 26, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi there, please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.

Serbia
1 review
1 helpful vote
Follow Lilly D.
Unfollow Lilly D.
Share Review
Report Review

Employer account disabled
November 26, 2021

Every time my employer account has been disabled without explanation, advice or reason. Just the prefixed answer for everyone. I tried many ways and always is the same. They are not giving reasons. Even when I wrote for appellation it seems like I got an automatic answer

Date of experience: November 26, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Lilly, we are very sorry to hear that you had a poor experience, all accounts on Indeed are subject to our standard account review process. We have sent you a private message with more details. Thank you.

Florida
1 review
0 helpful votes
Follow danielle d.
Unfollow danielle d.
Share Review
Report Review

Disabled account!
November 23, 2021

While I was able to use indeed it was great. I was able to fully staff our small business. I would have given 5 stars if they hadn't disabled my account after I tried to add additional job openings, for reasons that were never really explained. I even tried to dispute it using our rental agreement with our office space. They responded, declining the dispute. I have our business license and would have submitted that as well but then I got an email stating that my account was "unsuitable" for indeed.

Date of experience: November 22, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Danielle, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

NL
9 reviews
1 helpful vote
Follow Marinrad M.
Unfollow Marinrad M.
Share Review
Report Review

Best recruiting platform
November 20, 2021

I had a special task which was given by my employer. I had to find companies and their heads in order to ley my company to offer our services. I started to search for various recruiting platforms in orde to understand which companies suit the most in my case. I picked indeed as the main platform for searching for companies and their heads. I found plenty of companies and their heads and finally I provided my employer with this information. I was promoted for fulfilling such a great job. We found new customers and our sales has grown. Thanks to indeed for such an opportunity.

Date of experience: November 20, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Marinrad, thank you for your kind words and for taking the time to share this wonderful feedback with us! We wish you the best of luck in your recruiting process.

New Jersey
1 review
0 helpful votes
Follow June R.
Unfollow June R.
Share Review
Report Review

It's a game
November 19, 2021

Indeed can allow your job offer to be seen (or not) - it's all a game played depending on how much money you pay. They can stop it from being seen if too many people "click" or if you simply don't spend enough money daily. Many job seekers use this site, so it can still be beneficial - providing you spend enough money daily. One great thing about Indeed is that you can request that applicants do some testing before they are considered for your open position through Indeed, with no extra cost. So, if you need, for example, "attention to detail" you can see how an applicant scores in that area right up front. Bad news is, plenty of applicants are too lazy to do the tests - no fault of Indeed, just the way of the world today.

Date of experience: November 19, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi June, thank you for taking the time to share this feedback with us! We wish you the best of luck in your recruiting process.