Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Indeed

Indeed

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.


indeed.com
Founded in 2004
Austin, TX
How would you rate Indeed?
grey stargrey stargrey stargrey stargrey star

Indeed Reviews Summary

Indeed has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.

service
269
value
246
quality
239

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Monica G.
Unfollow Monica G.
Share Review
Report Review

Hi my account has been disabled for no reason. We are looking to hire people for our restaurant and we lost all the applicants cv.

Date of experience: November 18, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Monica, thank you for reaching out and we're happy to help here. A member of our team has sent you a private message. Please follow up with us there so we can further assist.

India
1 review
0 helpful votes
Follow Chirag S.
Unfollow Chirag S.
Share Review
Report Review

Worst Customer Support
November 17, 2021

We are using Indeed for more than 2 years and all of a sudden our account got disabled. Tried reaching Indeed POC via various channels, but they are not even bothered to solve our issues while our business is on stake. May be since they are a well grown company, so they dont even care for the customer support that they are required to provide. Really disappointed with Indeed.

Date of experience: November 17, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Chirag, thank you for taking the time to leave us some feedback. To clarify, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. At this time, we can confirm your account is active and your account managers have already reached out to you directly to further assist you with any account-related issues.

Georgia
1 review
0 helpful votes
Follow dennis w.
Unfollow dennis w.
Share Review
Report Review

Indeed disables accounts without any reason. I have a small business that is verified with Glassdoor and I was trying to hire more employees. However, Indeed disabled my account randomly and I called 3 times and no one was able to help/

Date of experience: November 16, 2021
Philippines
1 review
0 helpful votes
Follow karen a.
Unfollow karen a.
Share Review
Report Review

My employer account was disabled without an explanation whatsoever. I diligently review every application and follow the rules of the site being the HR of our company. The applications is close to 200 for just 1 job post and i reviewed them all. Now I don't have access.

Date of experience: November 15, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Karen,

A member of our team has reached out to you by private message with details on how you can move forward. If we can assist further please let us know in there.

Illinois
1 review
0 helpful votes
Follow sujie m.
Unfollow sujie m.
Share Review
Report Review

Indeed.com allows you to post two types of jobs: one type is free and the other is sponsored. We are a pretty small business, then we chose to use the free type. However, Indeed.com disabled our account just because we chose the free posting. I think it is cheating. If you have no way of providing a free posting, then dont advertise it, otherwise you don't deliver what you promised, then that is cheating. So many small business can work together to sue you. I called numerous times and also submitted twice appealing but no any result. I decided to come here to seek help.

Date of experience: November 12, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi! We would be happy to help clarify our process and assist further. We have sent a private message, please reply back when you have a moment. Thank you!

GB
1 review
0 helpful votes
Follow Perry B.
Unfollow Perry B.
Share Review
Report Review

Very poor do not use
November 10, 2021

I have been trying to use indeed however they keep making my jobs invisible and despite me making the required changes they make you wait weeks while they review. Customer service is useless. What a shambles they are

Date of experience: November 9, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Perry! We would love to look into this further, please check your private messages and reply when you have a moment. Thank you!

TT
1 review
0 helpful votes
Follow Georgia F.
Unfollow Georgia F.
Share Review
Report Review

I have used indeed for many years throughout my time as a recruiter, since setting up my own Ltd company I had created an indeed account, sent in all required documentation, posted my jobs and sponsored them, only to have my account disabled, I've appealed the decision twice, emailed them 3 times and called them twice and still have no reason or resolution in place. This has been going on for 8 days. Will move to zip recruiter and not use indeed any longer.

Date of experience: November 3, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Georgia. Thank you for reaching out to bring your experience to our attention. We apologize for any inconvenience. Our team has reached out to you via private message to best assist. We look forward to hearing from you!

Nebraska
1 review
0 helpful votes
Follow Malik H.
Unfollow Malik H.
Share Review
Report Review

Dear indeed, I am writing to you in response to your job ads that are at no cost to companies posting job ads. I think you should start charging companies for posting job ads, as a recent graduate I have not found employment with any company that posts FREE job ads for my industry. Thank you.

Date of experience: October 31, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Malik, thank you for taking the time to leave us some feedback. To clarify, Indeed does offer employers both the option to post for free or with payment. However, certain jobs do require payment to be active on the site. Please keep in mind that we are not involved in the hiring process and we encourage our employers to respond to job seekers and update them on where they stand with their hiring needs, we're not able to guarantee that they'll respond. We recommend checking out our Career Guide: https://www.indeed.com/career-advice. It contains many different articles that may be helpful to you in your job search! Good luck!

Illinois
1 review
1 helpful vote
Follow khaalid L.
Unfollow khaalid L.
Share Review
Report Review

Banned for no reason
November 1, 2021

I run our companies HR department and we were banned for no reason. Indeed just bans you and doesn't even tell you the guidelines you violated. It's a complete abuse of authority and negatively effects businesses

Date of experience: October 29, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Khaalid, thank you for reaching out and sharing this experience with us. We have responded to your review by private message.

New Jersey
1 review
1 helpful vote
Follow Nicole C.
Unfollow Nicole C.
Share Review
Report Review

A complete waste of time
October 28, 2021

It's funny that Indeed claims to help people get jobs, but has PROHIBITED so many companies from using their site during a PANDEMIC. Indeed is not in the business to get people jobs. They're in the business of making money at whatever cost necessary. I created an account, PAID for their services, and had my account disabled within 24 hours. No warning was given. No explanation was given. I reached out to customer service about a refund and still haven't heard back. Want to hire people right now? Do yourself a favor and don't use Indeed.

Date of experience: October 28, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Nicole. Thank you for reaching out to bring this to our attention. We sent you a private message inquiring about details. We look forward to hearing from you!

Update 11/2/21: We communicated directly with Nicole and confirmed that the account was flagged for our routine review designed to protect job seekers and employers that all accounts are subject to, we also provided steps to appeal this decision with the aim of enabling the account again. Nicole did not want to proceed with this so we processed a full refund.

Philippines
1 review
1 helpful vote
Follow Amaya V.
Unfollow Amaya V.
Share Review
Report Review

Disabled my account
October 28, 2021

For some reason, Indeed disabled my account and I don't know why. There was no notification whatsoever. Now, I am not able to post any jobs or access any of the old jobs.

Date of experience: October 27, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Amaya, thank you for reaching out and sharing this experience with us. We have responded to your review by private message.

Wisconsin
1 review
12 helpful votes
Follow Daniel N.
Unfollow Daniel N.
Share Review
Report Review

Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.

Date of experience: October 22, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.

Illinois
1 review
0 helpful votes
Follow Atkinson W.
Unfollow Atkinson W.
Share Review
Report Review

Account disable
October 22, 2021

I don't know why indeed always choose to disable a employer account of a whole HR of a reputable company after all the necessary information needed is provided.

Date of experience: October 22, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi there, it appears your account is going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our job posting guidelines, then the account will go into the appeal status that you're now experiencing.

In this case, we see that an appeal was submitted on the account and our moderation team will reach out to you via email from [email protected] within the next 24 hours. Double-check your spam/junk folder as well since sometimes our emails can be sent there as well. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information. Thank you!

Australia
1 review
2 helpful votes
Follow Aaron G.
Unfollow Aaron G.
Share Review
Report Review

Total Scam
October 22, 2021

We were paying so much money with them. Close to $1000 a week and than closed our account for no reason. Ohh and support on here, don't tell me useless things like ohh we need to see if you're a real business. We have been clients of yours for over 2 years and spent $1000s. If you useless people want to play like this. I will be doing a chargeback against your useless company for services not supplied.

Date of experience: October 22, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Aaron! Thanks so much for bringing this experience to our attention. We reached out to you via private message so we can better assist there. We look forward to hearing back from you.

Ukraine
1 review
9 helpful votes
Follow Mike S.
Unfollow Mike S.
Share Review
Report Review

They disabled my account for no reason and when you ask why so you can make corrections to your post They sent me a link to the TS & Guidelines that doesn't specifically state how my job post was in violation.
I liked Indeed as a job seeker, but now that I'm the employer, They are crap. Whoever's their close competition I will support them. I advise you to try Monster, Zip Recruiter, or Glassdoor, anybody but indeed. Pass the word. There are a bunch of similar reviews; can't be the employers it's Indeed.

Date of experience: October 20, 2021
Ohio
1 review
6 helpful votes
Follow Stanley B.
Unfollow Stanley B.
Share Review
Report Review

I received many applications on indeed with my unpaid organic job post. I guess because I didn't want to pay for this specific job post they disconnected my account for no reason and told me it was final. I have sent in proof of ownership of my business, its a LEGIT business open for years with proof of customer base yet indeed doesn't want to allow a well performing job post unless its paid. -5 star review! The "appeal" process is a JOKE it took them 20 minutes to send a denial lol

Date of experience: October 16, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Stanley, thank you for reaching out and sharing this experience with us. We have responded to your review by private message. Please follow up with us there so we can further assist.

Florida
1 review
0 helpful votes
Follow beverley W.
Unfollow beverley W.
Share Review
Report Review

We have had hundreds of applicants but NONE of them with any experience that we are asking for in the ad. Its crazy what are we paying for? 18 /21 year old saying they have 16 years of experience how?
Cashiers, car park attendants, fitness trainers, and many more applying for jobs that require 3-5 years of qualified experience in the field yet we have to pay for each click of what. Indeed has done NOTHING but send us unqualified applicants just a total waste of time money and effort.

Date of experience: October 14, 2021
Indeed-Support S. Indeed Rep
over a year old

Unfortunately, we are not directly involved in the hiring process so we have no control over the quality or quantity of the candidates that apply to your jobs. Please note that Indeed is a self-service product and a budget is chosen when the job is posted by the account holder. In addition, you have the ability to pause or close a job posting at any time. We'd recommend checking out our Help Center articles for employers, there are some great resources that will assist you with all areas of posting a job. https://indeed.force.com/employerSupport1/s/?language=en_US

Italy
1 review
1 helpful vote
Follow nicola b.
Unfollow nicola b.
Share Review
Report Review

With no prior advise and during a selection process that was really important to my small business account was deactivated and all people that applied is no longer visible and than reachable after payment completed. We would hire...

Date of experience: October 13, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Nicola, all accounts on Indeed are subject to a routine review designed to protect our job seekers and employers and also ensure a high level of quality in our search results. This is something we take very seriously and have teams dedicated to this effort. I can see a member of our team has already reached out to you by email to advise on the status of your Indeed account.

India
1 review
0 helpful votes
Follow Shiney S.
Unfollow Shiney S.
Share Review
Report Review

I posted first job for my company, and my account was suspended without any explanation. If you are not satisfied with the information provided about my company or job, then please ask. There is no explanation for suspending the account.

Date of experience: October 13, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi there, it appears your account is currently undergoing our standard review process. All accounts on Indeed are subject to an account review designed to protect job seekers and employers like yourself. To move forward with the review process, please complete the appeal form provided in your Indeed account. You can see the link to the appeal form in your screenshot where it says "Appeal this decision" and you can also find it by visiting www.indeed.com/hire and signing in with your email address and password. Once there, you’ll see a link to the appeal form. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.

California
1 review
2 helpful votes
Follow Energy S.
Unfollow Energy S.
Share Review
Report Review

Dear
The Indeed.com account, *******@energysolutionss.com was disabled for some reason. We have tried to appeal, resolve and provide more information that the Quality Team need to reenable the account. We asked them If they need clarification, or further information such as government documents to verify the business or there are any account issues need to be resolved to please let us know. However, it meant nothing to them and we did no receive any response. They did not even review the appeal. Everyday many employers are complaining about the lowest quality of service and the same problem. This is the worst service of a company we have received. It is surprising that big name brands companies never run into issues on Indeed. There are undeniable proofs of discriminating against business based on name popularity and market size. It is an unfair service punishable by law. It is disappointing, lawsuits will be filed against Indeed.com and they will be reported to government agencies...

Date of experience: October 12, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.