IndeedReviews 978

WORST CUSTOMER SERVICE EVER!

Here is my very short experience with Indeed.com:

I created an account for my boss so we could search for resumes and after sending one email I was advised that my account was suspended and I could no longer send emails.

I contacted Indeed and received this response:

"Thank you for contacting Indeed.

In order to protect our job seeker's information we have a system in place where you must contact the job seeker through your Indeed account first of all, when they reply to your message any contact information they have included on their Indeed account will then become available to you.

So if they have included their phone number it will be available to you at this stage.

If you have any further questions or concerns please do not hesitate to contact us."

If you're following along you'll note that this response has absolutely nothing to do with our problem. When I replied to that email trying to clarify I received this:

"Thank you for taking the time to go through our appeal process.

We have reviewed your account but are unable to lift the suspension. You are not able to contact job seekers through Indeed.

Suspension of your ability to contact job seekers has no effect on your ability to post or sponsor jobs on Indeed.

Further appeals or related communications for this suspension will not be considered or responded to.

Thank you,

Indeed Compliance"

I'm not exactly sure what the "appeal process" consisted of as I received one email that had nothing to do with my problem and when I tried to clarify I was banned. I don't even know what the basis of our suspension was and according to the email, I cannot even ask because they won't respond.

This is the WORST example of customer service I think I have ever encountered and wanted to make absolutely clear you knew how dissatisfied I was with this experience.

As an employer, I was a little uncertain of the "pay per click" as I have been burned by AdWords. Don't recommend them either. Indeed.com seems to work the same way, I smoked $200 in 4 hours with nothing to show for it. I agreed to pay up to $5 per lead/click and before I knew it I had an email from Indeed.com prompting me to increase my budget. So the way I see it is I had 40 "clicks" with NO candidates... see ya Indeed.com - EMPLOYERS BEWARE!

I find the site to be out of date and when you visit the hiring company's website the posting isn't there. Just recently a fake job posting form "Chevron Oil and Gas in the UK posted several positions. Jobrapido also fell for this scam, which is most likely a phising scam. Not a very useful site and lacks security.

"Chevron United Kingdom
Limited Company
1 Westferry Circus
London
E14 4HA
United Kingdom
Tel: *******594
*******226
E-mail: *******@chevronoilandgas.co.uk"

I recently used this website to make a review about the company I'd worked for. Much to my surprise, some time later I discovered that my review was removed or kept hidden obviously because it was so critical. At the same time the site denied my attempt to write another review notifying me that I'd already placed one... Also, I noticed that the number of positive reviews increased tremendously compared to what I'd seen a short time ago. I trust they play up to the company I criticized... This is why I do not think the Indeed.com should be trusted.

We just came across with the information on x-employee who faked resume by addressing those projects which she did't even worked on not they went live. This situation makes up believe it is not easy for one to identify who holds what experience, employees like Anamika Kumari should be fired is recruited by any company or institutions, Most derogatory and dishonest attitude ever, Indeed must start a service to verify or provide recruits on verification of employees before the resume is uploaded.

Dont trust i just got scammed on the damn website thank goodness i did not give the employer my social im doing everythign in my power to let the word be out that swisslife is a crock. They change the names on indeed im guessing everytime they get caught and was researching everything and indeed told me there was nothing they can do even tho they allowed this false company to get others information i got a kid and cant afford for some idiot to have all my information that i put in for a job not for identity problems

My experience with this site is as an employer, not a job seeker. This site works like a typical organic search - the more relevant your position description is to the search terms entered by candidates, the higher your job ad shows in the results. Sounds good in theory, doesn't work well in practice. The problem here is that job seekers are generally not very discerning and will click on almost any an ad that looks like a possibility. Any experienced hiring manager knows that when you advertise a position, you always get a bunch of junk resumes from folks who are just taking a flyer. The problem here is that you pay for those resumes. I will give them some credit in that their staff will work with you to try to help, but they really have very few technical tools to work with and in the end their advice is always to focus on increasing the volume of resumes and thus increase your odds of getting the right person. But following that advice drastically raises your costs. Their reps have no problem suggesting that your budget should be something like $2,000 per month for a single position. That is ridiculous.

They will tell you that the site works like Google Adwords. I have extensive experience with that system and Indeed.com does NOT work like Adwords at all. Their internal search engine works on relevancy, not bidding on keywords. Yes, you pay for each click, but you don't bid on keywords. The positioning of your ad in the results in more akin to getting a high position in the Google organic search results, then paying when someone clicks on it.

Until Indeed invests in some controls for employers to prevent useless clicks, I don't see where this site will ever be of value to a small business.

For the last several years, I have spent thousands of dollars using indeed.com to find employees. Recently, I discovered that an ex-employee left wrote a negative review about our company and that is the only review about us! I called to verify why this was permitted as I spend a great deal of money on their site and they said anyone with a resume submitted could do that. Of course, typically only the bitter ones do! It has been over a month that I have requested assistance and been ignored. They are not the company they used to be; they got too large and now they are all about profit without any customer service whatsoever.

I must give this site at least 2 stars. Only because indeed makes an attempt to e-mail me a few related jobs in my area. Sadly, it is still very disappointing that the majority of jobs listed are not located any where near where i live. In addtion to that I am receiving job openings that are no where in the range of what I have requested. For example... I applied for child care in special needs and foolishy receiving jobs in accounting! Hello... just for the record I have no interest in accounting. Very Disappointed... Ronnie S.