IndeedReviews 978

I spent a few hours of my day creating a job ad on Indeed (for the first time), then went back and decided to use most of their own templates since the position was for an administrative assistant. Even tried to pay more for increased exposure. Then received an email to verify our email, but the button did not work. Immediately received an email saying our account was shut down because it did not meet standards, but absolutely no explanation. I appealed it (where it only asked our name and contact information again, but no other info) and received an auto response saying we were reviewed and declined. It makes no sense. I used most of their own templates so I don't know what we could have violated.

I have a small business and Indeed disables my account many times with no explanation, this is not acceptable and destroying my business. I appealed and they answered your post is not suitable!
Is there is any way to fix this, I have no clue what is the reason.

As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.

During this pandemic i could not believe they do this to support the economy, unbelievable.

I feel utterly helpless, and increasingly frustrated! I have logged on to Indeed, assuming I could place my adverts (with no time to spare as re opening after a long lock down) only to discover my employers account has been disabled again!
I have spent an hour attempting to find a way to communicate and failed miserably!
The 1st time was due to an accidental recruitment Bill running during the 1st lock down (which we paid in full) however reluctantly. But at least knew why! We were then re connected. To only discover yet again when I need them most! Disabled.
Hey come on guys... you're supposedly a professional service, non of your contact numbers are live either. We have used your company for well over 5 years and have a lot of important information on here. You can see we are legitimate! Please help me here!?

We operate a hospitality recruitment agency and had used indeed for many years - mostly the free site and sometimes sponsored jobs and campaigns. They recently suspended our account giving some fairly dubious reasons about our jobs. We appealed (although it was quite unclear as to what we were actually appealing) and they have said they will not reactivate our account and have given no reason. For some reason they just seem to have taken against a small respectable recruitment agency. Our candidate reviews on indeed are averaging over 4/5 which is higher than many of their clients currently recruiting on the platform so there is no valid reason why we have been banned. My feeling is that they are eliminating competition to the temp staff platform they recently bought. My advice is to steer clear as if you become reliant on them they are happy to take it away and potentially really impact your business.

One star is generous (see edit note for change in rating).

Twice in past two months I had my employer account disabled for unknown reasons. Appealing this decision resulted in a frustrating run-around with generic answers but no reasons provided. They kept changing the reason for the account deactivation - first it was job didn't meet standards, then it was company couldn't be verified. First time after getting no where with the "quality" team despite providing all the documentation they requested I changed the account to a different email address and opened a new one.

Posted two jobs in Feb, hired for one, paused the other after not receiving applicants who were good fit. Today we decided to close the job until we could reevaluate our posting and make sure we properly define the position. Two hours later, received message that account was disabled. Appealed decision and receive a generic "We have reviewed your account and have found it to be unsuitable for Indeed." message back.

We will find a better platform for job postings - indeed is not worth the headache.

Edit: I have changed my rating to 3 stars. 0 stars for the initial issue and lack of effort on part of the "quality" team who review the account appeals. 5 stars for Candace from the Client Success team who was able to get everything sorted out in a timely manner. If those responding to deactivated account appeals put in half the effort she did I suspect many of these poor reviews would be rated differently!

Posted a job post for a client to hire bakers for their bakery. Everything sorted, ad is running fine now.

I am an individual with a physical disability and have been using Indeed for several years to hire personal assistants / caregivers. Indeed keeps disabling my employer account and providing NO explanation as to why. I appealed and received a rejection saying " this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided." Indeed is a monopoly and appears to be cherry picking. But why? This feels like blatant systemic ableism and discrimination! Providing no details for why my account is in their eyes "unsuitable." I have paid them hundreds, by now thousands of dollars over the years to sponsor ads, and now they cut me off? What's "unsuitable" about a person with a disability hiring assistance? And why suddenly, after several years of using their services as a loyal customer? This feels political, and it is highly unethical. It looks like they are doing the same thing to small businesses.

So today I am hit with this whilst in the middle of a recruitment campaign. Now I can no longer access the candidates. You don't even explain which job posting was not consistent with your quality standards?

Your ability to post jobs on Indeed has been disabled.
One or more of the jobs you posted on Indeed was deemed not consistent with Indeed's quality standards. You will not be able to post any jobs directly on Indeed. Appeal this decision.

This website is a great website to use for when you're in need of a job. They have businesses that are hiring on the website and give you a quick way to apply to them.

My buisness is a very good business we care for the senior community and adults with special needs there home. I JUST opened an account to hire for my Homecare business which is a lubricate company especially with the pandemic and many or losing employment. The indeed rep called from *******225 around 7:44 pm to 8:00 pm to verify my account to assure that I was real and not a fraud which was fine by me. He TOLD ME that everything looks good and the posting for individuals to apply would be live in one hour. I went to check my email and my indeed account, my account was disabled! REALLY? HOW IS THIS POSSIBLE! I have clients that need caregivers and I need to provide them that. My business is purely legit because of where I live our state will not tolerate any type of fraud especially when people need care. This was EXTREMELY unprofessionally especially after I answered all the question correctly and knew how to explain my business. People are in DESPARATE need of caregivers and it is my duty to provide for them, THIS MY HOMECARE BUISNESS. I came to Indeed because my company needed help getting qualified caregivers that were reliable. I gave you all my business account number so that payment when come from my business account and I CANNOT even look at billing account information. So if you all are going to do this how do I know you all not going to swipe MONEY OUT MY ACCOUNT?! THIS FRAUD and we need to write our state leaders and President about these issues with our accounts! SHAME ON YOU INDEED! SHAMMMMMEEEE ON YOU!

I would like to know; why ask for our reviews/ratings when you are dictating what the person is to say. They are no longer at the company for a reason. Don't ask if your site do not want to hear the the persons true thoughts. I worked for Aetna for 14 years. I did am speaking of my experience as your site had ask. Your job site outside of this disappointing denial of posting of my review has been okay. Freedom to speak is a valuable form of communication. Please dont take that away. I do not hate Aetna but with changes comes at times changes that are not favorable.

Our company's account was disabled for posting jobs that are "advertisements for direct sales or marketing positions that may be misleading or intentionally vague." - Not quite sure how posting a job for a Corporate Counsel team member is either of those. We do not hire for direct sales jobs or marketing positions with this description. Working with Jessica and a couple others on the client specialist team was no help and I've sent 3 follow up emails and I am currently being ignored. We are a small company and this incredibly dissatisfying, especially since we have been using indeed for a few years with no prior issues.

I had opened Indeed and ziprecruiter for small business. They suddenly closed my account I appealed the decision and gave them my account info, they denied saying "Please note that your account currently is not accruing costs and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."
Meaning they want me to sponsor more jobs. This is really ridiculous, why they advesrtise Indeed as a free job account if they eventually close your account by saying this. STOP USING INDEED

Ask Indeed when you give them $2,500 or $3,500 for the month what % of that money you are spending for minimimum wage fast food workers sending you resumes for highly skilled manegerial positions? 85 to 95% of the resumes they charge you or are from McDonalds or other fast food workers, motel desk clerks, bank tellers, bartenders etc. You fill out and check 5-years minimum experience in specific fields such as parts management, engineering, welders, accountants and you end up paying for people who are not qualified to take the trash out. When you complain to Indeed and supervisors they promise they will do a better job but it never changes. Why would they change it that is how they make their money. If you do not mind paying for 100 resumes in order to get one or two who at least have some experience go for it. I will wager you will find out the same thing we did. This company is a farce and frankly there should be a class action suit filed against them for fraud. We spent a lot of time off an on for three years after being promised better results and management intervention which was all lip service. This reveiw is based on years of exeprience not a one time bad experience.

I have been using the services of indeed many years with mixed success.
Suddenly with no warning the company blocked me from posting and gave a very vague reason. When I called them the customer service agent for an explanation she assured me that not to worry. It was likely just a case that I had a gmail address and they needed information. I was asked to appeal but this was a complete waste of time.
As a small business owner I count on my service providers to be there when I need them. Over the years my ads have brought a lot of traffic to your site and you have been able to sell advertising. Over the years your service is also credited with finding many of your job seekers quality employment.
Stop being a bully!. Holding my account ransom until I produce a credit card is unacceptable.

I have had 14 people apply for the Writer position for my startup company. I've also had several apply for the Web Designer position for the company. For the Writer position, I have emailed five candidates telling them I am interested in interviewing them. However, because Indeed has disabled my account, four of the five candidates I have emailed for an interview offer most likely did not receive my reply and are anxious about whether they would get one. What a shame! I've already planned their interviews! It's a good thing one of the five candidates got my reply just in time before I got locked out and responded with her confirmation.

We sponsored 2 job ads on 2 different accounts as we have more than one company recruiting and almost instantly we got an email saying the account had been disabled due to the ads not meeting guidelines our HR team have checked the ad before posting and have checked Indeeds guidelines and we cannot see what the issue is.

We appealed the decision and asked for guidance on where we went wrong so we can rectify it but got another email rejecting the appeal with no further info other than:

"Thank you for contacting Indeed. Your account was reviewed and, unfortunately, the decision has been made that your advertisements cannot be shown on Indeed.

For your reference, we've linked Indeed's Terms of Service and Job Posting Guidelines.

Your account currently is not accruing costs, and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."

We sponsored the ads too with a hefty budget per day so cannot understand why Indeed are trying to hamper small businesses trying to survive during such a difficult time when in the world!