IndeedReviews 978

Our company is AK Cargo. We posted sales, recruiting and driver positions on Indeed. We used their job templates, advice and even spoke to our Indeed Account Manager several times. All in all we spent over 4,000 dollars! We never got a chance to even contact our applicants because they deactivated our account and took our money. We filed an appeal and we received a form email back, like I can see 100's other on here also got. We are a small company and this is a great deal of money for us.

I have used indeed for long period of time but now its service is getting worst day by day. One of the Worst Service by Indeed. Very Much Disappointed all my accounts are getting blocked how come a single recruiter can pay you a huge Amount of Money and the Last if You Cant provide free posting then please take that statement out because there are lot more best Job Portals compared to you but you was giving best Free Job Positing and you are degrading yourself in that only now.

My indeed employer account has been disabled, i don't even know what did I do, its a really good site, but this really messed up my plan... please fix this

I'm a small business recruting firm and I post jobs for well known companies. Indeed took my fees and I had an employer account for a. Month. As I continued on, I received an email that I violated the rules etc. See screenshot. I even sent in my business license and I still won't get a clear feedback. I would like to be active or at least refund my money that I spent over $600

I am not an employer, but a job seeker! I lost my job due to covid and haven been turning in 5 or so applications weekly since August of 2020. I used numerous sites, and indeed was always the best one with leads. They always emailed me, which I was grateful for! Well they finally did it. They sent me an alert on an apparel design job, which is what I was hoping to get back into! Thank you SO much Indeed for ending my covid nightmare! You are amazing.

Indeed disabled my account and had given no clarification why they are disabling. They say ads post is free but after a day of posting, they disable the account. Completely unprofessional

They banned my account when I was in contact with candidates. I posted an ad in french in the english section and they blocked my account. They said I can appeal, only reply I received is im still banned and that I need to go search in the help topic. Since then not a single reply to 3 emails I've sent. It's disgusting when big companies treat users this way.

The message copy/paste they sent after filling all their procedures. What a waste of time:
Tsl_jryan, May 17,2021, 6:17 p.m. CDT

It appears that your request may require specialized attention, and our Client Success team can better assist you. Please view our Help Centre for further assistance with this issue.

Thank you,
Indeed Search Quality

On Behalf Of Indeed

Like many, after posting a job offer, and accumulating candidates, we got an email saying our ability to post jobs is disabled (along with all the applications to the job.)

We tried appealing that, providing all the documentation requested, and got hit with this:
"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."

Guess what? There is no way to reach the mythical client success team if your Employer account is disabled.
Also, after they sent that message to you, they will ignore any further communication from you.

Just abysmal. Stay away.

Like so many of the reviews already posted, my business account was disabled without explanation. What is disappointing as a small business owner is that we are dealing with so much within this pandemic and you would think that we would all work together to stay afloat. Instead, Indeed is doing the opposite by disabling people's accounts without an explanation.In essence, they are cutting off the very lifelines needed to substain a lot of our small businesses. Why aren't individuals given an opportunity to rectify or resolve anything before the accounts are disabled? Instead, you are given a very generic and cold email that says that you are disabled and that this is the final say without further explanation. It is disheartening to even see the other businesses that posted on here that were swindled after they paid for a service. I just wish we all could have had some insight about Indeed prior to this happening.

I was trying to log in to my account, but there is no "Forgot Password" feature. When I typed in the (company) email address I was pretty sure I used, I suddenly got a text message confirmation code on my personal mobile phone. I never ever give that number out. How did they get it? So creepy. I tried to change the phone number in my account. Indeed forbids it. I tried deleteing my account. Indeed forbids it. I tried deleting my billing information. Indeed forbids it (I have no open or active billing). The Indeed Help Center says nothing about deleting data, nor deleting accounts. There contact form doesn't function (click send and nothing happens). The website does not show any customer support contact information (email or phone) at all. I found an Indeed customer support phone number via Google. Called, and a recording said Indeed does not offer phoen support anymore, use the email on the website. The non-existant email. This site is creeping me out big time. AND, the last few ads I posted a while ago, all of which are now defunct, are still up and live and I am not allowed to take them down.

It appears Indeed are now disabling Free Advertising accounts. Why not rather just make it a standard paid service as opposed to bullying tactics to push your free advertisers to paid. Your SOP's are PATHETIC.

If I'm being honest, I'm a black male small business owner and I feel discriminated against. If I could leave 0 stars I would. I had heard great things about indeed from a friend, but unfortunately when my small business started using the account they disabled it for absolutely no reason. The job listing I posted was for Laundry Delivery Agents and the entire listing fit their listing guidelines.

I contacted them numerous times to appeal their decision and reinstate the account, but I can't seem to get a human being. As someone who values their time, this was horrible. If you're black or own a small business, let me save you all the headache and warn you to NEVER use this website. If you need to post a job listing on a site that literally asks you to "post jobs" (and that doesn't disable your account once you post the job) use FaceBook! It works wonders.

*P.S. I've read some of the other horrible reviews on this site! This is just ridiculous, I'll definitely be contacting BBB about this!

Logged onto my indeed account today to find my account has been suspended. No explanation other than standards not met but no ad posted recently is any different to earlier ones. Not helpful at all when trying to get a start up iff the ground!

Very dissatisfied This service I was sent three applications and neither three met any of the qualifications We needed and some of morning and in the same state as we are If they still didn't have a problem taking my money even though the applications they sent or not qualified for our job Do not recommend them to my dog

I was reveiwing and interviewing candidates for an very urgent hiring need. Indeed disabled my account stating - "It appears the documentation provided is not accepted or unclear.". I sent documents from the bank, IRS and pretty much every legal document available, and they sent a note saying I should contact help desk. They never took my call. WORST CUSTOMER SERVICE. I emailed them several times saying I am a paying customer. I get a canned response from "indeed search quality" saying I should go to "contact us " page for more information.

Meanwhile I am left hanging and the applicants are half-way through the interview process.
This is so unprofessional.

UPDATE May 4 - Indeed reached out to me via Sitejabber. Thanks Indeed team and Sitejabber- They resolved the account issue. We are running into a billing issue since the account was disabled. I plan to work with indeed on that. Thanks to sitejabber, I was able to get a hold of indeed customer service. They are very prompt if you can get them via email. Indeed team responds quickly via email. However getting a hold of them via phone has been a nightmare. I hope the billing issue is resolved with indeed soon.

Indeed is the most ridiculous job site i've ever seen. Poor customer service as there is literally no customer service at all. All I am trying to do is look for help for our company amidst the pandemic which is already hard as it is. They proceed to disable my account under no fault to us from what I can see. I have read in depth all of their policies and see no issue. When asked all is said is "Indeed may reject or remove any job and may disable any Company's account, for any or no reason." For NO reason? Indeed is a scam themselves they take your money and run. Very disrespectful. Not sure how they are legal.

I've tried to appeal through email, tried through facebook, and all I get is the same lame, cowardly runaround.

ALL RESPONSE IS FACELESS AND FROM INDIA, ALL NONSENSE.
SEE ATTACHMENTS

Imagine doing business with a company multiple times over several years and suddenly when you come to depend on them having the rug pulled out from you 100% with your only recourse being email and no chance of contacting a very shady company, no phone calls of any kind, no chat.

Meanwhile the company insists that you and your boss, a licensed doctor in 3 states, board certified, are underhanded, we have real email, real websites, three real dental/admin offices and yet indeed cannot be found anywhere, but they're allowed to point the finger at the honest citizen.

We hired more than a dozen people from using indeed and suddenly we are basically criminals. We checked our credit card, it's working fine, nothing has changed, we posted a job which was the same one that we had posted about 8 months ago because we have turnover, suddenly that job does not meet their standards and they don't need to tell us why.

This is absolutely outrageous; private companies are allowed to make their own decisions, we accept that, but there should be some accountability once they've taken all your information, it is not OK to just disappear while accusing everyone else of disappearing, this is a disordered psychopathic way of looking at things.

They get to hide and point the finger while you sit there with your heart pounding and no recourse other than to press an electronic keyboard and no one you can talk too no way to make things better, and try explaining that to your boss who thinks you did something wrong.

The damage to career is lawsuit worthy.

Try to find alternatives to this company (handshake is really good) even if you are currently using them there are other companies out there and while they may not be as big as indeed yet, prepare now because when they pull the rug out from under you, you will not know what to do.

I opened an employer account on indeed in order to post a job for a delivery driver. I even bought a monthly subscription for $100 so I can contact potential candidates. As soon as they charged my credit card they disabled my account. They asked me to provide them with proof that showed the company name and address which I did. They then completely blocked my account.