Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,662
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Lynne K.
Unfollow Lynne K.
Share Review
Report Review

Great experience
April 6, 2026

I was absolutely delighted by the results of my imemories experience. It was such a joy to see these old videos once again. The whole process was easy and efficient.

Date of experience: April 6, 2026
Florida
1 review
0 helpful votes
Follow Sherry C.
Unfollow Sherry C.
Share Review
Report Review

Priceless Memories
April 6, 2026

Our old video films were digitized and saved for our family members to view. They all live in other states, and the online account lets them have access to their father's worldwide travels.

Date of experience: April 6, 2026
Wisconsin
1 review
0 helpful votes
Follow Catherine H.
Unfollow Catherine H.
Share Review
Report Review

Quick and easy
April 5, 2026

I was able to afford this wonderful service because I had a 50 percent off coupon. Had some old super 8 film digitized and was very satisfied with the service.

Date of experience: April 5, 2026
1 review
0 helpful votes
Follow Cathy W.
Unfollow Cathy W.
Share Review
Report Review

Sweet memories
April 5, 2026

I didn't even know what was on many of what I sent in. WOW! I was so emotional and overwhelmed to see some faces and hear the voices that Ii have missed for many years. To see my girls when they were toddlers 35 years ago is beyond words. My mom who has been gone for 23 years. What love I felt when I saw her again. It was like being joined together for a short while. I caught myself smiling so big.
Thank you for this special gift.

Date of experience: April 5, 2026
1 review
0 helpful votes
Follow Douglas C.
Unfollow Douglas C.
Share Review
Report Review

Good service
April 5, 2026

Good service, but do not like the pressure to purchase cloud service. Have not downloaded yet though. Hope that works.

Date of experience: April 5, 2026
1 review
0 helpful votes
Follow Emily A.
Unfollow Emily A.
Share Review
Report Review

Brings back memories
April 4, 2026

It's been so nice to see my childhood again. Able to compare my children to how I was as a baby. It has been such an easy process with imemories.

Date of experience: April 3, 2026
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review

Forgotten Family Events Relived
April 3, 2026

Sometimes a person, sometimes an event - mostly forgotten but when brought back to life with voice, sometimes and seeing passed away friends, family... Invaluable.

Date of experience: April 3, 2026
1 review
0 helpful votes
Follow Rachel M.
Unfollow Rachel M.
Share Review
Report Review

So fast!
April 3, 2026

I "stole" a VHS the last time I visited my parents of a family trip to Hawaii from the 90's. I wanted to surprise my family by getting it digitally converted. The process could not have been faster or more seamless. I will use again and I highly recommend!

Date of experience: April 2, 2026
1 review
0 helpful votes
Follow Rebecca O.
Unfollow Rebecca O.
Share Review
Report Review

What a trip down memory lane
April 2, 2026

It was so easy. I was nervous to send off all my tapes but once they started uploading I couldn't be happier! Being able to share the videos is one of the best things. They took care of everything. After all my tapes were finished they mailed them back all safe and sound. Extremely grateful for this service.

Date of experience: April 2, 2026
North Carolina
1 review
0 helpful votes
Follow Pam H.
Unfollow Pam H.
Share Review
Report Review

HS Volleyball
April 2, 2026

My experience was great on all levels…. My daughter is now 42 and this video was from her junior year in High School. It was made for her to send to colleges. For her to be able to relive those memories has been priceless!

Date of experience: April 2, 2026
1 review
0 helpful votes
Follow Rhonda R.
Unfollow Rhonda R.
Share Review
Report Review

Trustworthy
April 2, 2026

I have used imemories 2 different times to convert VHS tapes and mini video cassette tapes with good results. My originals were returned to me I good shape. I will definitely use them again in the future.

Date of experience: April 2, 2026
1 review
0 helpful votes
Follow Ramona M.
Unfollow Ramona M.
Share Review
Report Review

Quality not good
April 2, 2026

My videos were mixed up. Said wedding and it was wedding, 2 different birthdays and waterskiing. Quality was not good some videos were to dark and some had static spots. Very disappointed in quality

Date of experience: April 2, 2026
1 review
0 helpful votes
Follow Armando G.
Unfollow Armando G.
Share Review
Report Review

Reliving the moment
April 2, 2026

I been thinking about this for a long time but wasn't sure about the company but now I am glad I did it and my family saw themselves again was priceless

Date of experience: April 1, 2026
1 review
0 helpful votes
Follow William K.
Unfollow William K.
Share Review
Report Review

Smiles
April 2, 2026

I was apprehensive about the price. But seeing the grandfather I had hardly known for a wonderful feelings and a huge smile. That smile repeated every time a new face appeared. I highly recommend the experience.

Date of experience: April 1, 2026
Arkansas
1 review
0 helpful votes
Follow Heather S.
Unfollow Heather S.
Share Review
Report Review

Just do it!
March 31, 2026

I was very hesitant at first. Now, I'm so glad that I did it. It is wonderful viewing and sharing the videos with my family.

Date of experience: March 31, 2026
Alaska
1 review
0 helpful votes
Follow Vicky M.
Unfollow Vicky M.
Share Review
Report Review

Great way to preserve history
March 31, 2026

Easy process to convert old media to digital and preserve history.

Date of experience: March 31, 2026
Pennsylvania
1 review
0 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Share Review
Report Review

Dark videos
March 31, 2026

If original videos are dark bc of lighting issues and are not even viewable why digitize them and charge the customer? Could someone not contact customer and ask if they wanted them digitized anyway?

Date of experience: March 30, 2026
Stacey S. — iMemories Rep
6 days ago

Hi Brenda, Thank you for your feedback. We do not know what video or audio is special to each customer, so our team will upload the best capture possible based on the quality and condition of the original. We'd be happy to discuss any issues you see with your memories.

1 review
0 helpful votes
Follow Janice B.
Unfollow Janice B.
Share Review
Report Review

A great product
March 30, 2026

Perfect way to save our family videos. Really easy process. Now I need to figure out how to do more with them.

Date of experience: March 30, 2026
1 review
0 helpful votes
Follow Pat B.
Unfollow Pat B.
Share Review
Report Review

Wonderful
March 28, 2026

The process was very easy for sending in our tapes, quick turnaround time for the conversation and we are enjoying watching them online! Thanks iMemories!

Date of experience: March 28, 2026
Virginia
2 reviews
2 helpful votes
Follow bruce t.
Unfollow bruce t.
Share Review
Report Review

I loaded the box and shipped them off, they were returned after they were transferred back to me via the internet, nice and easy.

Date of experience: March 28, 2026