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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,668
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Arizona
1 review
0 helpful votes
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Slides to photos
May 11, 2021

Great job, so good to be able to look at old family photos.

Date of experience: May 11, 2021
Kentucky
1 review
0 helpful votes
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Does what they say
May 11, 2021

IMemories has done a terrific job delivering on their expectations for our home movies.
Would highly recommend them to others.

Date of experience: May 11, 2021
Alabama
2 reviews
0 helpful votes
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Cautions
May 11, 2021

The quality was not as expected and after viewing them for two days, they have disappeared even though I paid for a year of iCloud

I did receive the tapes back as indicated.

Date of experience: May 11, 2021
Indiana
1 review
0 helpful votes
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Thank you! I was able to watch again old memories from my children! Great customer service, time wise was good, I would recommend it 100%!

Date of experience: May 11, 2021
Washington
1 review
0 helpful votes
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Good service
May 11, 2021

This is the third time I've sent stuff to iMemories, I really like the ease of shipping and the joy of seeing the photos online. I can share with family members easily. My only suggestions would be to ship things back faster and the prices are a little high. But overall very happy with iMemories.

Date of experience: May 11, 2021
Oklahoma
1 review
0 helpful votes
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I'm not satisfied with memories
June 10, 2021

I have not been able to look at pictures so I feel like I wasted my money.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Connecticut
1 review
0 helpful votes
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Help with editing
May 11, 2021

Katie was very helpful talking me through the editing process. Thank you

Date of experience: May 11, 2021
South Carolina
1 review
0 helpful votes
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No
June 10, 2021

No no no no no no no no no no no no no no no no no no no non o no no no no no

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Michigan
1 review
0 helpful votes
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Conversion of VHS tapes
May 11, 2021

Very satisfied service was prompt and courteous. The post to the cloud was fast.

Date of experience: May 11, 2021
New York
2 reviews
0 helpful votes
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My Memories
May 11, 2021

My videos from around 25 years ago have been converted to digital. The company even took extra time with videos to make the quality better. I am happy with my memories. I have had ample time to copy and share them as well.

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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IMemories
May 10, 2021

Very professional and helpful. Digitization was done in a timely manner. Would highly recommend their services.

Date of experience: May 10, 2021
New Jersey
1 review
1 helpful vote
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Annoyed
June 9, 2021

Still waiting for response regarding an order I sent many months ago. If I had the opportunity to do this over I mean sending in my reel to reels. I am very sorry I used your company!. Another annoying is now verifying that I am not a robot!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Indiana
1 review
0 helpful votes
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Blast from the past
May 10, 2021

My family and I thoroughly loved reviewing past memories. Getting ready to send in another series of tapes

Date of experience: May 10, 2021
California
1 review
1 helpful vote
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Downloading
June 9, 2021

I got all my videos on digital form but the downloading process on my phone is very slow and not so easy.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2021
Missouri
1 review
0 helpful votes
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Send old Vietnam slides - they were quick and efficient. The digital quality was amazing. I like how they kept in contact during the process - and follow up after it was delivered. Professional!

Date of experience: May 9, 2021
Wisconsin
1 review
0 helpful votes
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FDE
May 9, 2021

IT nice to see these old films and revisit what has been in the past

Date of experience: May 9, 2021
Arizona
1 review
8 helpful votes
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I checked each item I sent them and majority were clear and had good sound. Majority on IMemories are blurred to different degrees, some had stripes (horizontal or veritical) on some tapes that were not there before, a group of videos were now in black and white, sound quality is poor & it sounds as if the sound of the machine they ran through them was picked up so the original sound is more background. Most cannot be used as planned for a memorial for my husband and celebration with family. After spending hundreds of dollars, I am heartsick and disappointed in the product. I wish I had never sent them anything.

Date of experience: May 9, 2021
California
1 review
0 helpful votes
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Quality Service
May 9, 2021

There are too many memories that are decaying in your closet. Get them Digitized now before its to late and start sharing the memories. Imemories are easy to work with and do a great job
Roger

Date of experience: May 9, 2021
Arizona
1 review
0 helpful votes
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Converted movies to digital
May 9, 2021

Really liked the experience with iMemories. Communication was good and I could see the conversions as there were being done. The process took longer than I expected which is why I gave 4 starts vs 5 stars.

Date of experience: May 9, 2021
Texas
1 review
0 helpful votes
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Home movies
May 9, 2021

Love it how can I put them on cd's enjoyed seeing them again good friendly people

Date of experience: May 8, 2021