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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,666
This company responds to reviews on average within 2 days

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7,376 reviews

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Virginia
1 review
1 helpful vote
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Photographs & USB not returned
June 7, 2021

Photos not returned. USB that I ordered not sent. Very disappointed.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
California
1 review
0 helpful votes
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Family memories captured
May 8, 2021

Working with Imemories was very easy-to-use. We had many VHS tapes of our children growing up but they were not easy to view, and we were worried they'd get lost or be destroyed and we wanted to pass them on to our children. I memories digitized them for us and made available online. The whole process was very simple.

Date of experience: May 8, 2021
North Dakota
1 review
0 helpful votes
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IMemories Experience
May 8, 2021

Good experience with iMemories. Will use them again.

Date of experience: May 8, 2021
New York
2 reviews
0 helpful votes
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Well Done
May 8, 2021

You did a good conversion from tape to digital and I am pleased

Date of experience: May 8, 2021
North Carolina
1 review
0 helpful votes
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Family
May 8, 2021

They look great! I want to put them on a photo stick.

Date of experience: May 8, 2021
New York
1 review
0 helpful votes
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Great job!
May 8, 2021

Took longer than I expected, and spelled my daughter's name wrong on the titles... Isabella versus ISABELLE... but great to see all my memories of my kids as babies!

Date of experience: May 8, 2021
Missouri
3 reviews
7 helpful votes
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Worth every penny!
May 7, 2021

I finally took the plunge to have my media digitized after years of "I need to get that done" moments! Sharing with family, seeing their smiles, hearing my 40 year old son thank me for the Christmas presents he received in 1986, these moments are priceless! This entire process was seamless, from requesting the mailing box to enjoying the final product, and I would recommend this service to everyone interested in preserving their memories. You will be glad that you took the plunge too!

Date of experience: May 7, 2021
Ohio
3 reviews
17 helpful votes
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If I would have read these comment prior to ordering, I would have never chosen this company to transfer my analog to digital vcr tapes. The quality was so poor that I could not even make out what I was looking at. It appears they stick your tape into a machine, walk away and box it when it is finished. Any profession would at least review a few minutes of their results and figure out somethin is wrong here. They are the worst. Buyer beware.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
New York
1 review
2 helpful votes
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Knoll review
June 6, 2021

They were much darker than the originals and one is so bad, I can't see faces

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
Nevada
1 review
0 helpful votes
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Easy and Convenient for me
May 7, 2021

My dad passed away, and when going through his home, I found a box of old VHS tapes. VHS were one of the worst ways to keep memories as they are an unstable media. Visually, I could see some tapes beginning to deteriorate, so it was a priority to try and save as many memories as possible. Imemories makes it easy to just send in all the tapes, and now I have them backed up a 2 portable hard drives for redundancy. The service is moderately priced, i wish there was a discount on bulk orders, but its still worth it.

Date of experience: May 7, 2021
Kansas
1 review
0 helpful votes
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Very happy!
May 7, 2021

Thank you for converting my m Morris to digital format! I thought I had lost the opportunity to do so, and then I memories... how special this is to me! Timely service, easy process! Thank you!

Date of experience: May 7, 2021
Utah
1 review
0 helpful votes
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Very happy
May 7, 2021

So far, items were received and processed in a timely timeframe.
Still have not received items back yet, but expect to when waiting period for any unforeseeable problems has passed.
I am happy with the results and up to this point would recommend iMemories to anyone.
I appreciated the discount as well.

Date of experience: May 7, 2021
Missouri
1 review
0 helpful votes
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Videos
May 7, 2021

All was good... alittle disappointed in some digital quality but realise that could be due to age of film.

Date of experience: May 7, 2021
Arizona
1 review
0 helpful votes
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VCR tapes to digital
May 7, 2021

Thank you. We were able to download onto our PC. Are you going to return our tapes?

Date of experience: May 7, 2021
Massachusetts
1 review
0 helpful votes
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Family films and slides
May 7, 2021

Very professionally done; a bit slow in processing, but good experience

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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Priceless memories
May 7, 2021

I am so happy with my experience with iMemories! My mother passed away in 2012 and I have not heard her voice in years. I saw an add on Facebook about iMemories and figured it was the best way to be able to see my old home movies since I do not own a VCR anymore. I love that I was able to share the videos. Everyone was so happy to see them. IMemories also mailed me back all my movies in a nice compact box all wrapped individually. I plan on sending more movies in. Do not hesitate to do this if you are thinking about it!

Date of experience: May 7, 2021
North Dakota
1 review
0 helpful votes
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Great job
May 7, 2021

Very good i did receive my videos in a timely fashion. I am able to view them on line

Date of experience: May 7, 2021
Pennsylvania
1 review
1 helpful vote
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Not what I expected
June 6, 2021

I sent in my VHS and 8 mm tapes and paid over $200 then have to pay monthly to view them? I feel this is a rip off! For that price you should have made me DVD's and sent them to me.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
Colorado
1 review
0 helpful votes
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Memories of my mom
May 7, 2021

I'm very glad I got my old videos digitized. It's really great to be able to share them from the app. I will be sending in some more. Great experience with this service. The only videos I have of my mom. Very special.

Date of experience: May 6, 2021
Montana
1 review
0 helpful votes
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So easy!
May 7, 2021

It is so easy to get all your tapes and disc movies digital and they even fix things like sound issues.

Date of experience: May 6, 2021