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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,970
value
158
shipping
156
returns
82
quality
6,618
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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Fast service
September 26, 2024

Most of the slides I sent came out nicely as digital files, but some were extremely overexposed though the originals were not.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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My memories
September 26, 2024

I enjoyed working with iMemories, but I was a little confused as far as that I got them to put up online, but I also thought I would receive a DVD so I could put them on my DVD player. That was my only confusion.

Date of experience: September 26, 2024
Stacey S. iMemories Rep
over a year old

Hi Kimberly, Thank you for your review! You can absolutely purchase DVDs of your memories. We'd be happy to assist you with saving your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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I love this service.
September 26, 2024

Wonderful and had to wait very little amount of time for my videos to be converted.

Date of experience: September 26, 2024
Florida
1 review
0 helpful votes
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Sent wish the cost was able to pay half and then pay off the rest Thanks

Date of experience: September 26, 2024
Indiana
1 review
0 helpful votes
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Great product!
September 26, 2024

Great product idea. Most turned out really well, some had issues and when we called Lorraine said "had you called earlier" we could have helped. Well, that wasn't helpful. But, I must say all other calls to the business were handled with courtesy with great resolve. I would recommend them and I would use them again.

Date of experience: September 26, 2024
Ireland
1 review
0 helpful votes
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Na
September 26, 2024

Na- overall easy and enjoyable……………….,Na Na In all honesty, the survey is more frustrating than the experience I had with purchasing. It will only allow me to submit if I put in 50 words during this survey.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Satisfied
September 26, 2024

I love sharing our family memories with everyone! Logging in to the App from different family homes has been a truly amazing experience!

Date of experience: September 26, 2024
Montana
1 review
0 helpful votes
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Great service and great product!
September 26, 2024

The customer service was quick to respond and very helpful. I am very happy I had my videos transferered with this company!

Date of experience: September 26, 2024
District of Columbia
1 review
0 helpful votes
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Disappointing
September 26, 2024

The process to download the videos was not intuitive nor user friendly. The quality of the converted videos was unexpectedly very poor and extremely disappointing.

Date of experience: September 26, 2024
Stacey S. iMemories Rep
over a year old

Hi Bruce, Thank you for your feedback. We apologize for any issues with the download process. We are always looking for ways to improve our service and your feedback is extremely valuable. We want to ensure we get the best capture possible of your memories. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

California
1 review
0 helpful votes
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So grateful!
September 26, 2024

I am so relieved that I was able to get the footage of my late father from the 1980's from this VHS tape. I cried all night, watching it over and over. To see him and hear his voice again! Wow! I am so grateful and so much healing happened from this. As far as this company it was so fast and so easy and I felt safe sending them my one and only thing. I love how they send you the packaging first to send all your things to them. Thank you 😊

Date of experience: September 26, 2024
West Virginia
1 review
0 helpful votes
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Great coordination, easy to follow, straightforward way to send in materials, easy to download. Would definitely use them again for other conversions.

Date of experience: September 26, 2024
North Carolina
1 review
0 helpful votes
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Continued Cost
September 26, 2024

I spent money to get the shipping box. Then money to have just a few movies converted. Then I had to pay to get my original film back. And now I have to continue to pay a monthly or yearly subscription to be able to access them. Maybe I didn't read through this very well in the beginning but this seems like very excessive cost.

Date of experience: September 26, 2024
Stacey S. iMemories Rep
over a year old

Hi Kelly, Thank you for taking the time to leave feedback. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We want to ensure that you are able to save your memories. We would be more than happy to assist you with any of the options available. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Missouri
1 review
0 helpful votes
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You just send them your slides and photos and they do all of the work.

Date of experience: September 26, 2024
Iowa
1 review
0 helpful votes
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Very Expensive
September 26, 2024

Only did it because of 50 percent off coupon and it was still very expensive

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Good. The quality of the movies that were transferred to VHS was poor due to aging. The digitized transfer is viewable and I am happy with that I had it transferred

Date of experience: September 26, 2024
Louisiana
1 review
0 helpful votes
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Great memories
September 26, 2024

Watched them all. Tears were shed. I burnt them to a DVD but they won't play on a PlayStation.

Date of experience: September 26, 2024
Oregon
1 review
0 helpful votes
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Great service!
September 26, 2024

I am so happy that I sent my videos to iMemories! Their customer service was also fantastic when I emailed them for a question. I will definitely be using their services again!

Date of experience: September 26, 2024
Kentucky
1 review
0 helpful votes
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Happy Customer
September 26, 2024

I was very happy when I was able to view my videos on my IPhone, IPad, and TV 😊 IMemories did a wonderful job in restoring my videos. Although, I did have a few videos that couldn't be saved due to mold, but i was very pleased with the videos I received back. I will be placing another order with them very soon.

Date of experience: September 26, 2024
Florida
1 review
0 helpful votes
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Cherished Memories
September 26, 2024

I love love it! I watch all my precious videos of my baby boys everywhere and anywhere. I have told everyone I know about it. Worth every penny!

Date of experience: September 26, 2024
Pennsylvania
1 review
0 helpful votes
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Satisfied except for one video
September 26, 2024

Excellent service. I had one video of my newscast at a broadcast station which was deemed to be copyrighted and could not be digitized. I submitted a copyright owner statement but was disappointed.

Date of experience: September 26, 2024
Stacey S. iMemories Rep
over a year old

Hi Jack, Thank you for your feedback! By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. I see that we did receive the signed release and your video is online to view. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.