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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Florida
1 review
0 helpful votes
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Imemories made it so easy and convenient. They guide you through each step and answered all my questions quickly. They kept me updated each step of the way. They worked very quickly to complete my order. It was a distinct pleasure to work with this company.

Date of experience: September 27, 2024
Canada
1 review
0 helpful votes
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Great
September 28, 2024

We had 3 deaths in our family since March, 2 weddings and a retirement ….so I haven't had time to work with you guys, I have been super busy:(
Wish I had more time.
Our families are enjoying the old movies!

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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Impressive Quality & Service
September 28, 2024

I have been highly impressed with the quality & service. I had several tapes unrecoverable by another service but iMemories was able to recover some dear memories of my wife from 1990 in the first year of our marriage. Sadly, she passed away last year so these memories are precious.

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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So thankful you saved our memories
September 28, 2024

Perfect experience, very happy. We will use it again. Thanks

Date of experience: September 27, 2024
Florida
2 reviews
0 helpful votes
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Memories
September 27, 2024

They were prompt but I expected some editing of repetitive frames or blank frames

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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Memories
September 27, 2024

I'm going to recommend to friends and families to go through this company!

Date of experience: September 27, 2024
Louisiana
1 review
0 helpful votes
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Easy Breezy
September 27, 2024

You just make a call or send an email. Gather your media together and ship it out in the box and postage iMemories provided. They are fast and very respectful. IMemories was also very easy to contact. Every time my sister called, they always had time for her questions.

Date of experience: September 27, 2024
New York
1 review
0 helpful votes
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So easy, so worth it!
September 27, 2024

Found an old box in the basement filled with old video tapes that had been in a flood. The tapes consisted of wonderful memories of when my children were born. I was pleased with the process because I definitely couldn't do it myself and the turnaround time was so quick.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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Excellent
September 27, 2024

Excellent service! Enjoying our digitized slides and videos!

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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Great service
September 27, 2024

They make it easy to get your memories in a format you can share or just have on hand forever. Highly recommend

Date of experience: September 27, 2024
Virginia
1 review
0 helpful votes
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I'm happy with service
September 27, 2024

I'm so glad I've been able to use iMemories. It was easy to use and affordable.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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I'm very pleased with the actual aspect of the service where I received the shipping box, sent in my media, conversion, and accessibility once it was ready. However, this was overshadowed by the amount of emails i received (3+ a week) once they had my email address. I unsubscribed from marketing emails and was told by customer service that I would only receive necessary emails related to the media I sent in however a month later I'm still receiving at least one email a week from imemories. As a result I will not use their service again.

Date of experience: September 27, 2024
Stacey S. iMemories Rep
over a year old

Hi Heather, Thank you for your feedback regarding the emails. The emails that are sent out during the 30 days of online access, are letting our customers know how much time is left and the different options there are to save your memories long term. We appreciate you letting us know the amount of emails is overwhelming. We will certainly look into ways to improve on the email notifications.

Colorado
1 review
0 helpful votes
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Reliable, Honest, Effective
September 27, 2024

I appreciate that iMemories did what they said they would. Everything worked smoothly. My products were delivered to them and returned by them to me as expected in a timely manner.

Date of experience: September 27, 2024
New York
1 review
0 helpful votes
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IMemories Experience
September 27, 2024

Using iMemories was a great experience. The entire process from start to finish was just as it was offered. Would highly recommend using iMemories.

Date of experience: September 27, 2024
Washington
1 review
0 helpful votes
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Great quality and online platform
September 27, 2024

We are happy with the quality of some very old videos and photos we wanted digitized. And we love that everything is uploaded on iMemories website so all our family around the world can enjoy them and download what they want to keep. We only wish you could digitize cassette tapes too :)

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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I can't download my videos.
September 27, 2024

I am still not able to download my videos and share them! Download does not work.

Date of experience: September 27, 2024
Stacey S. iMemories Rep
over a year old

Hi Sue, Thank you for your feedback. We are sorry to hear you are having trouble with the downloads. We want to ensure that you are able to save your memories! We would be more than happy to assist you with the download process. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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Memories to cry for
September 27, 2024

Having put all these old movies in digital format and showing my family member the end product well it brought them to the brink of crying...

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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Quick response and great quality
September 27, 2024

I had a rush order they got to the next day and some of the videos I had sent in were uploaded to iMemories within 24 hours. My friends and I had no trouble navigating the app and getting a chance to watch old footage of us from 30 years ago. We were all very appreciative of the product.

Date of experience: September 27, 2024
Tennessee
1 review
0 helpful votes
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Nice job
September 27, 2024

Nicely done.
Wish the videos were separated a bit better since I'm not good on the computer I had a bit of struggle separating however i navigated through it ok.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
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Efficient
September 27, 2024

The entire process was easy from start to finish. Imemories provided the packaging and simple instructions to complete the transformation of our VHS tapes to the digital format.

Date of experience: September 27, 2024