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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,990
value
158
shipping
156
returns
82
quality
6,725
This company responds to reviews on average within 2 days

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7,376 reviews

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1 review
0 helpful votes
Follow Jeannie I.
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Brings back memories! So easy to view on line.

Date of experience: April 25, 2026
1 review
0 helpful votes
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My vhs tapes were from the 1980's. I can't believe how the conversion worked so good!

Date of experience: April 25, 2026
Florida
1 review
0 helpful votes
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Family Memories
April 25, 2026

I'm so happy I had my family VHS'S, photos and cell phone videos. As we all know, we pay a pretty price for having that done. What I didn't know I'd have to pay either a monthly or annual fee to watch them.

Date of experience: April 25, 2026
1 review
0 helpful votes
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Well done
April 25, 2026

I've used iMemories several times over the years to transfer old tapes and lately to digitize some very old slides. Preserving these memories is an invaluable service. Much appreciated and we'll done!

Date of experience: April 24, 2026
Arizona
1 review
0 helpful votes
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Love the videos
April 25, 2026

Very easy to send I the 8mm videos and then got them digitally in the app. So simple. But now I need to download and struggling with how to do that.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Phenomenal
April 25, 2026

This has been such a great experience for my family and I. Looking at at beautiful memories. Being able to see my grandparents who are no longer with us is just amazing.

Date of experience: April 24, 2026
Colorado
1 review
0 helpful votes
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Spendy but nice
April 25, 2026

I think the price at 50% off was spendy, but getting to see the VHS videos after so many years was pretty cool. I probably wouldn't do the photos again, I could do those myself.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Sound not synced
April 24, 2026

On some of the videos the sound did not match the video, there is a delay. When the tapes are played on their original device they play back fine, but something in the conversion caused the sound to be off. Also video quality isn't great.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Amazing service and results
April 24, 2026

It has been the most amazing experience, the quality of the videos, the fast service, priceless.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Easy ti download and view
April 24, 2026

This experience was so satisfying. I had so many VCR tapes just sitting in my closet. It was wonderful to revisit those times years ago, laughter, smiles and plenty of miles we have traveled. Thanks for the memories!

Date of experience: April 24, 2026
1 review
0 helpful votes
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Timeless memories
April 24, 2026

I can't begin to express my gratitude for this service. My children lost both their father and stepfather and these will be memories that will have forever.

Thank you so much 💗💗

Date of experience: April 24, 2026
Wisconsin
1 review
0 helpful votes
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My memories
April 24, 2026

I didn't know exactly what was on the vhs tapes that I had converted. Some of the sound quality was not good but I believe that was how it was on the tape

Date of experience: April 24, 2026
Pennsylvania
1 review
0 helpful votes
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REVIEWING FAMILY MEMORIES
April 22, 2026

I would like to thank iMemories for a great job in converting my 60-year-old family videos to a digital format. IMemories makes the whole experience easy and exciting. Their customer service team were pleasant, knowledgeable and very helpful. Our entire family are having so much fun looking at our past.
Thanks again iMemories. Lucka

Date of experience: April 22, 2026
California
1 review
0 helpful votes
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Fore ever memories
April 22, 2026

Had a few questions about the way it all work they were answers early, and was given a discount.

Date of experience: April 22, 2026
1 review
4 helpful votes
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Quick service
April 10, 2026

Quick service got my videos. Kind of disappointing that you don't get storage online for more than 30 days.

Date of experience: April 10, 2026
Stacey S. — iMemories Rep
2 weeks ago

Thank you, La, for recognizing our quick service. We truly appreciate your honest feedback about the storage period and understand how extended online access could add value. Your input helps us improve, and we hope to exceed your expectations in the future.

Georgia
1 review
0 helpful votes
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Mixed but hopeful review
April 10, 2026

After receiving and reviewing 18 digitized family videos, one had no sound and another had broken sound and imagery. I sent back the two and hoping they can digitize again correctly

Date of experience: April 10, 2026
New York
1 review
0 helpful votes
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I was dismayed to discovered that the listed price for converting my slides to digital did not come with a digital copy. Instead I was offered a chance to stream my own material from their website, and pay them, essentially, forever. If I wanted a thumb drive it would be 59.96 per copy, which seems exorbitant given that I'd already paid over 1K to have the slides digitized.

Date of experience: March 9, 2026
Stacey S. — iMemories Rep
2 weeks ago

Hi Nicole, Thank you for sharing your feedback. The digital conversion charge is the cost to convert your slides to digital photo files. It includes 30 days of free access to view, share, stream and save your memories. We'd be happy to assist you with your order. Please reach out to Customer Service at your convenience.

Nebraska
1 review
1 helpful vote
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Slide Conversion
April 9, 2026

Converted 100 plus old slides, nice results, good cost. I got the results in a normal time. Flash drive,
Online and old slides returned. Had no issues with any step of the process. Very happy with the results

Date of experience: April 9, 2026
Stacey S. — iMemories Rep
2 weeks ago

Thanks so much for your kind words, Duane! It means a lot to hear you were happy with the slide converts and how smoothly everything went!

1 review
0 helpful votes
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Paying for storage
April 9, 2026

I didn't understand that I was only paying for storage. I thought you were going to send everything back on a usb so I could view it on my computer or tv. I paid $400. Only to receive files. You store them for a short time on the app. Then I have to pay money yearly. This is not what I thought.

Date of experience: April 8, 2026
Stacey S. — iMemories Rep
2 weeks ago

Hi Erin, Thank you for your feedback. We'd be happy to go over the options you have to save your memories. Please reach out to Customer Service at your convenience.

1 review
2 helpful votes
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Quick and Easy
April 8, 2026

Excellent service. Delivered a very good product quickly and efficiently.

Date of experience: April 8, 2026
Stacey S. — iMemories Rep
2 weeks ago

Thanks so much, William! We're delighted to hear you're happy with the service.