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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
Follow Jamie K.
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Priceless
March 6, 2024

To be able to see the videos again of when my children were small has just been the best experience of all. As well as being able to see my father again who has been gone for several years. Cried many happy tears while watching. Thank you!

Date of experience: March 5, 2024
Heather P. — iMemories Rep
over a year old

Hi Jamie, Your review means a lot to us! Thank you for entrusting us with these significant memories. We're truly grateful for your trust.

Colorado
1 review
1 helpful vote
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I had many old videos in different formats and wanted to ensure I had them for future viewing. I sent them to iMemories and they converted and put them on a server. I decided to pay for one year of storage so I can download them on my own timing. I am very satisfied with the quality of the conversions.

Date of experience: March 5, 2024
Heather P. — iMemories Rep
over a year old

Hi Scott, We are so happy to hear you are satisfied with the service we offer! Thank you for the great review!

Michigan
1 review
0 helpful votes
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So easy to do. Quick turnaround and you can view from your phone.

Date of experience: March 5, 2024
Heather P. — iMemories Rep
over a year old

Thank you, Michelle! We so appreciate the support!

California
1 review
0 helpful votes
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Imemories was easy to use
March 4, 2024

Quality of video transfers was very good, process of shipping and receiving was easy to use

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Darryl, We so appreciate the kind words! Thanks for your support!

Minnesota
1 review
0 helpful votes
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Wonderful company
March 4, 2024

I highly recommend imemories. I had total peace of mind going through their company.

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Angela, This is what we hope to hear! Thank you for taking the time to review us!

Hawaii
1 review
1 helpful vote
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I had 2 VHS tapes converted and the entire process from delays in sending my iMemories box to me (which I later learned you really don't need) to me downloading the conversions was almost 5 months! Even after I rec'd the shipping box, I had second thoughts about even sending my tapes in. I wish I would have listened to myself and not wasted another $16 for really poor quality VHS to digital conversions. My take-away is to try another service first.

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Kevin, We understand the frustration in shipping time to Hawaii being longer than average transit times, and we have issued a refund for the SafeShip Kit. Our processing times are some of the fastest in the industry, we completed processing your order within our standard 3 week time frame. The kit was shipped out 1/11/24, it arrived on 1/15/24, and the order was purchased on 1/19/24 with processing completed on 2/2/24. IMemories process can help with quality issues like tracking and jumpiness, but we cannot make color corrections to tapes or add light where it does not exist. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Minnesota
1 review
0 helpful votes
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Not inexpensive but convenient. Their website is well done.

Date of experience: March 3, 2024
Stacey S. — iMemories Rep
over a year old

Thanks for your wonderful review Charles! We so appreciate the support!

Illinois
2 reviews
0 helpful votes
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Wonderful!
March 3, 2024

This entire process was entirely pain free and EASY! There were plenty of checks along the way to ensure everything was safely received and safely processed. It's beyond wonderful to once again have access to these recorded events.
Keep up the good work!

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Marcia, We're grateful to have you with us! Thank you for the wonderful review!

Arizona
1 review
0 helpful votes
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It was such a simple process!
March 3, 2024

I live local and so I simply drove to drop off and pick up! Everyone was friendly and helpful!

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Rachel, This is what we hope to hear! We will definitely share your kind words with the representative that helped. Thank you for taking the time to review us!

New York
1 review
0 helpful votes
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Good quality with most
March 3, 2024

Most of the videos converted great to digital. A couple of them the sound was scratchy and lines went through the picture.

Date of experience: March 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Mary Lynn, Thank you for the great review! We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

North Carolina
1 review
1 helpful vote
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Love My Memories Experience
March 3, 2024

Great service and received to memories sooner that I thought my. Just a few weeks. I love that we can view our videos on our TV for family night or anytime we'd like too. I wish I would've done it sooner.

Date of experience: March 2, 2024
Heather P. — iMemories Rep
over a year old

Hi Lisa, We are happy to hear these are available again for the family to see, the TV apps have been so convenient! Thank you for the 5-Star review!

Idaho
1 review
0 helpful votes
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Glad to save the past!
March 3, 2024

Converted 8mm movies. My wife was able to see her father move for the first time ever as he died when she was 2 years old. Thank you!

Date of experience: March 2, 2024
Heather P. — iMemories Rep
over a year old

Hi Jim, What an incredible memory to have and see again! Thank you for the great review and kind words!

Kentucky
1 review
2 helpful votes
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Saving old vhs home recordings
February 26, 2024

Easy to arrange receiving a shipping box. Got movies back and digital movies online to download or order discs or memory sticks from

Date of experience: February 25, 2024
Heather P. — iMemories Rep
over a year old

Hi Earl, Thank you for the 5-Star review! We appreciate this!

Colorado
1 review
0 helpful votes
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I sent in quite a few videos and old photos and they tell me that they cannot get any of the snowing out of the videos. They cannot adjust any of the colors they have done absolutely nothing but charge me to put them on online, my videos are no better, includiny my wedding video which they made worse. All the people are pink and it's not like the the CD. There's still a lot of fuzziness and all my other videos and the photos don't look any better, they did nothing. Absolutely Nothing. They did nothing to fix any of my videos or photos, it's false advertising and this company needs to be sued. I spent a lot of time waiting and sending stuff there, and it could have been sent to a company who actually lives up to what they do. I want a full refund.WHAT A SCAM! 8 emails back and forth. NO RESULTS.

Date of experience: February 23, 2024
Heather P. — iMemories Rep
over a year old

Hi Janette, Your frustration is understandable and we want to help. The two wedding albums in your account are identical, but one version is from a video tape and the other is from a DVD. We've checked the original tape and DVD. The pink hue is on both versions. This tells us that this is not a problem with the age of the tape, but likely an issue with the original recording/lighting. It’s not possible to alter the original color of the tape or DVD. Our service can help with some quality issues, but not with complex color adjustments. We want to provide as much information as possible, feel free to reach out directly at 480-223-6576.

Indiana
1 review
1 helpful vote
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Good Review
February 20, 2024

Everything has been good with the experience with the exception that when watching the digital videos on line it times out and you have to go back and fast forward to where you left off.

Date of experience: February 20, 2024
Heather P. — iMemories Rep
over a year old

Hi Marcina, Thank you for the 5-Star review! We appreciate this! We also reached out to provide some technical assistance on the viewing trouble you are experiencing.

Georgia
2 reviews
1 helpful vote
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Expensive but worth it…
February 18, 2024

It was either mail in my 45 year old 8mm home movies or throw them out, and I couldn't do that. I ordered the box and mailed all of my reels to IMemories then was surprised at how quick the finished product was sent back to me. A few were still faded but generally they all did well. I didn't do the monthly payment, instead I figured out how to transfer the finished product onto flash drives and gave them as Christmas presents to my four children. I plan on mailing in my parents old videos next.

Date of experience: February 18, 2024
Heather P. — iMemories Rep
over a year old

Hi Judy, We will definitely share your kind words with Amy Jo! Thank you for taking the time to share your experience!

Colorado
1 review
0 helpful votes
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It is really nice to have everything on the app!
February 7, 2024
Updated review

It took some time, but everything was done correctly and mailed back safely.

Date of experience: February 6, 2024
Stacey S. — iMemories Rep
over a year old

Hi Emily, We're grateful to have you with us! Thanks for your wonderful feedback!


It has been lifechanging!
September 28, 2023
Previous review

It was fast, easy and so good to have digital! Have recommended to friends and family

Date of experience: September 28, 2023
Tennessee
1 review
0 helpful votes
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Love family memories
February 5, 2024

This was a great place to convert my hi-8 tapes to digital!

Date of experience: February 5, 2024
Heather P. — iMemories Rep
over a year old

Hi Belynda, Thank you for the great review! We appreciate the support!

Florida
1 review
0 helpful votes
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Excellent!
February 4, 2024

Reviewed my shipping box in just a few days with simple instructions, and everything was perfectly taken care of once I dropped my box off at a shipping location. Will definitely do more with my leftover DVDS,CDs etc.

Date of experience: February 4, 2024
Heather P. — iMemories Rep
over a year old

Hi Cindy, We are so happy to hear it has been a smooth process! Thank you for the great review!

District of Columbia
1 review
4 helpful votes
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First time user
February 4, 2024

First time user and very pleased with the end product. Easy to use, great service and the end result was great. Viewed films I had never seen before from my pparents wedding in 1945! Fantastic.
The only confusing part is how I can share the films and slides with the rest of my siblings and relatives.

Date of experience: February 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Douglas, Thank you for this detailed review! We so appreciate this! We have several ways you can share with your friends and family, we left a voicemail to go over these options to see what would work best for you!