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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Florida
1 review
0 helpful votes
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Difficult
February 10, 2024

I still have not been able to organize them and name them. It is so confusing. And I have not shown them to my daughter yet as I don't know how to get them in the tv. I probably need an IT person to help me.

Date of experience: February 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Linda, Thank you for taking the time to speak with me today! We went over some download details, and also got the iMemories FireTV app setup for easy viewing. If there is anything we can do to help please do not hesitate to reach out!

California
1 review
0 helpful votes
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All of our tapes, except one, were transferred into nice clear digital files that were easy to play. The one that wasn't had fuzzy pink lines through it and I wasn't given any explanation as to why - unfortunately this happened to be the video of my first child taking her first steps.

Date of experience: February 3, 2024
Georgia
1 review
1 helpful vote
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Could not be better
February 3, 2024

You guys are awesome thank you so had such a great time watching those old videos my family loved them as well

Date of experience: February 2, 2024
Heather P. — iMemories Rep
over a year old

Thank you, Frank! We are happy to hear how treasured these memories are, and appreciate your review!

California
1 review
0 helpful votes
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Pricey
February 2, 2024

It was very easy to send. I think it cost a lot for what I received. Some of the videos I received I couldn't see anything then I messed with apps on my phone and cleared pics up more. For the price iMemories could have done better.

Date of experience: February 2, 2024
Virginia
1 review
2 helpful votes
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IMemories digital bideos
February 2, 2024

It was great to be able to see these old Super 8 videos from so many years ago! Many of the people in these videos have since passed on. Now I have these precious reminders of beautiful memories from years ago.

Date of experience: February 2, 2024
Heather P. — iMemories Rep
over a year old

Hi Deborah, We appreciate you taking the time to share your experience! Thank you for the review and the kind words!

Maryland
1 review
1 helpful vote
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Best Way to Gift Memories!
February 2, 2024

Professional! Easy! Seamless! The process had no hiccups --- I gathered my media, sent it to iMemory, and a short time later (2 weeks?) I had everything uploaded. Very easy and my kids LOVE it.
Thank you iMemory! Best Christmas Gift EVER!

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Kate, This is exactly what we hope to hear! Thank you for the great review, we appreciate your support!

New York
1 review
1 helpful vote
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Best service
February 2, 2024

Super quick. Super quality. Organized. Amazing experience. Thank you

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Yittie, Thank you for the kind words and 5-Stars!

South Carolina
1 review
0 helpful votes
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The finished product was great!
February 2, 2024

The overall experience was great. The app on the television is subpar, and sometimes doesn't work. But the over product was fantastic and well organized!

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Sara, Thanks for sharing your feedback! We have reached out to see how we can hep with the TV app viewing experience!

Pennsylvania
2 reviews
3 helpful votes
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Great way to preserve memories!
February 1, 2024

Overall, I was glad I had some of my old movies digitized. I thought they could make one of my films clearer, but that was not done. It is nice to have the old films preserved, just wish it didn't cost so much. I was happy with my overall experience with it, though.

Date of experience: February 1, 2024
North Carolina
1 review
4 helpful votes
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Family memories
February 1, 2024

I love watching the movies of my children when they were small. The memories are priceless

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Carol, Thank you! We are happy to hear you can enjoy these treasured memories again!

Florida
1 review
3 helpful votes
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Found memories
February 1, 2024

So happy to have my cds and video and slides converted. Great memories of my parents (now deceased) and some happy occasions!

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Anna, Thank you for trusting us with such precious memories! We appreciate the kind words!

Indiana
1 review
2 helpful votes
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A Great Experience
February 1, 2024

I had the first 10 of many family tapes converted and am very happy with the product. I highly recommend imemories! I will be sending in more tapes soon!

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

We are happy to hear it, Stephen! Thanks for the 5-Star review!

New York
1 review
3 helpful votes
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Great quality
February 1, 2024

The videos clips were organized and converted with high quality. These were old tapes and we weren't sure of their condition, but iMemories did a great job.

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Thank you for taking the time to review us, Michael! We appreciate the kind words!

New York
1 review
2 helpful votes
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Love it!
February 1, 2024

This was way easier then I thought! The quality is great and it's so exciting to see my old videos on my phone to share with others! Thank you

Date of experience: February 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Hadassah, We are happy to hear you've been able to share these memories! Thank you for the great review!

Virginia
1 review
0 helpful votes
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Trampoline
February 1, 2024

Thanks, I received them and was pleased with them.

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Robert, We're grateful to have you with us! Thanks for your wonderful feedback!

California
1 review
2 helpful votes
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Slightly dissatisfied
February 1, 2024

I was pleased with the majority of the slides being digitized. However, there were some that did not appear to have been cleaned before being processed. Plus, they were returned in different boxes than they were sent toy in. I had hoped to reuse that box with another shipment because it was a good fit for the slide trays. Your two boxes let them shift way to much.

Date of experience: February 1, 2024
Virginia
1 review
1 helpful vote
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26 year old wedding video on VHS
February 1, 2024

The process was easy, fast and the quality was fantastic.

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Chris, Thank you for taking the time to share such amazing feedback with us!

Texas
1 review
0 helpful votes
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Good service but need improvement
February 1, 2024
Updated review

I think the shipping, packaging and tracking need to be way more assuring for customers sending off their memories. You'll get more business this way. Also, please have your video people spend more time ensuring there is less o no tracking as it was obvious they could be improved when I asked for them to be redigitzed. Also, the photos were around 80% good quality but many were obviously not cleaned a little to get rid of dust for example. I know you put a return label so people can return them for redos, but when you are digitizing 7,000 photos it is hard to take the time to go through each one.

Thanks!

Date of experience: February 1, 2024

VHS horrible quality returned!
October 1, 2023
Previous review

Right when I started viewing the first couple VHS tapes digitized by imemories, there was tons of static tracking, vertical lines, blurriness, bad sound. I thought, ok, this just must be as good as it will get. Then I was told by someone who viewed them that reassured me that the quality was completely unsatisfactory (some were not even viewable, they were so dark, blurred, movement, poor sound.)

I learned from a smaller local company that this is common with these big companies with the video digitizing. They showed me a YouTube video that explains how it can depend on the actual VHS player that is normally the cause of the problem - AND - that whoever is digitizing them needs to monitor and manually make changes to ensure the VHS is properly digitized to the best quality.

I am very frustrated and had no idea that their VHS digitizing would be absolutely negligent in their process. I am so disappointed after spending $1,000 and now the hassle of all this. I hope they will review all the videos and fix all of them. If not, I am asking for a full refund. (And trust me, this was not like little amounts of tracking and blurriness. It was not viewable and therefore the 'memory' on the VHS tapes I sent were not brought back to life.)

Date of experience: August 31, 2023
Florida
2 reviews
2 helpful votes
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I was able to find and send in about 30 old VHS and Hi8 videos I had sitting around for years. Most of the tapes I had forgotten about since most videos I take anymore are on my iPhone. I paid the fee and wondered if it was worth it. When the final videos were transferred and I could view them on the website, I WAS AMAZED! The people and family events that were long-lost memories all came back to life.

I paid for the year of on-line viewing and have been sharing the link to videos with family members who all have told me how amazing those memories are to watch. Many smiles and good tears from this service for bringing the past to my family and I. The cost may seem high but just one video was worth every penny spent.

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, This is wonderful to hear! We're so grateful for the terrific review you've left! Thank you for trusting us with such precious memories!

Indiana
1 review
1 helpful vote
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I would definitely recommend this to save your memories

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ron, We appreciate your comment! Your support keeps us inspired!