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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,982
value
158
shipping
156
returns
82
quality
6,696
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
2 reviews
2 helpful votes
Follow John E.
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I was able to find and send in about 30 old VHS and Hi8 videos I had sitting around for years. Most of the tapes I had forgotten about since most videos I take anymore are on my iPhone. I paid the fee and wondered if it was worth it. When the final videos were transferred and I could view them on the website, I WAS AMAZED! The people and family events that were long-lost memories all came back to life.

I paid for the year of on-line viewing and have been sharing the link to videos with family members who all have told me how amazing those memories are to watch. Many smiles and good tears from this service for bringing the past to my family and I. The cost may seem high but just one video was worth every penny spent.

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, This is wonderful to hear! We're so grateful for the terrific review you've left! Thank you for trusting us with such precious memories!

Indiana
1 review
1 helpful vote
Follow Ron F.
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I would definitely recommend this to save your memories

Date of experience: February 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ron, We appreciate your comment! Your support keeps us inspired!

Minnesota
1 review
1 helpful vote
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Pricey
February 1, 2024

A bit expensive and haven't opened them yet but I like the pictures you add to the dvd's. Nice touch!

Date of experience: February 1, 2024
New York
1 review
0 helpful votes
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Awesome
February 1, 2024

Very easy to use and the turnaround time was phenomenal

Date of experience: February 1, 2024
New York
2 reviews
1 helpful vote
Follow Geoff C.
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My family slides and video tapes were digitized very quickly and have great quality JPGs and MP4s. I am so pleased with the results that I will be boxing up my movie film soon to be digitized as well. IMemories was one of the most easy companies I have ever dealt with online and would definitely recommend them to digitize your family's precious memories for viewing for future generations.

Date of experience: February 1, 2024
California
2 reviews
2 helpful votes
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Wonderful Experience
February 1, 2024

I shipped off my great grandmother's films for conversion. Imemories makes the process easy with a shipping box and about a 2-3 week turn around time. I've used them twice now and plan to use them again.

Date of experience: February 1, 2024
Massachusetts
1 review
0 helpful votes
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Check your order carefully
February 1, 2024

There were many problems with the order. They charged me as if each individual slide was a VHS tape. It took several email exchanges to get the correct invoice. The quality of the video tapes transferred to digital is not great. Could be that they had deteriorated. I was disappointed, given the expense.

Date of experience: January 25, 2024
New York
1 review
9 helpful votes
Follow Dawn K.
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The people that work there were very helpful
Although the price was very high for the amount of things I sent to be converted I'm sure quite a few people feel the same way Very expensive

Date of experience: January 11, 2024
Missouri
1 review
4 helpful votes
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Good to have my videos digital
January 8, 2024

I sent in 4 VHS tapes to be digitized. Process was easy and convenient. Videos were not enhanced or restored in any way, so they are the same poor dark quality from the aged VHS. I was hoping they brightened or restored them, but that's not part of the service. Perhaps I can have that done somewhere else now that they are digital. It is nice to have my memories so easily accessible now.

Date of experience: January 8, 2024
Idaho
2 reviews
0 helpful votes
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Help
January 13, 2024

Hi I got my box back and I appreciate it but now I cannot find my digital videos I paid for? I had not downloaded them on to my laptop or flashdrive yet ( holidays/ work was crazy) and didnt understand saving with you guys online. I should have had still seen them in my emails and now all are not available for me to see. Can you please resend me all my videos as I do not want to have them on a cloud. I need to down load them

Please help

Thank you

Paula Rucker

Date of experience: January 6, 2024
California
1 review
2 helpful votes
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Brought back old memories
January 4, 2024

The imemories app makes it so easy for me an my family to view on my iphone, iPad

Date of experience: January 4, 2024
Heather P. — iMemories Rep
over a year old

This is exactly what we hope to hear! Thank you, Edward!

South Carolina
1 review
3 helpful votes
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Quick and Easy
January 4, 2024

Processing was fast and ordering was easy. Would definitely recommend.

Date of experience: January 4, 2024
Florida
1 review
3 helpful votes
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So worth it
January 4, 2024

I loved seeing my memories converted to digital to see them in this time frame. Everything was handled well with the whole experience. Definitely would recommend to others to do the same with their memories.

Date of experience: January 4, 2024
Heather P. — iMemories Rep
over a year old

Hi Katina, Thank you for the kind words! We appreciate your review!

Missouri
2 reviews
14 helpful votes
Follow Tanya C.
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Great business just sad i have to have a monthly subscription to keep viewing my videos

Date of experience: January 3, 2024
Heather P. — iMemories Rep
over a year old

Hi Tanya, Thank you for the 5-Star review! While we cannot offer to store the media indefinitely at no cost, we do offer free downloads! Please do not hesitate to reach us if you'd like to learn more about downloads, DVDs, and USB drives!

Missouri
1 review
2 helpful votes
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Best money I've spent for my family.
January 3, 2024

With a father in the air force and being born overseas, your whole childhood is documented for family back home. That trend continues with siblings and family down the line. Cherished memories have been difficult to view or convert to a modern format for a reasonable cost. IMemories was a blessing to our family. They converted our tapes with care and urgency and returned them In perfect condition. I downloaded the tapes to USB's for the family on Christmas, and it's a holiday we'll never forget.

Date of experience: January 3, 2024
Illinois
1 review
3 helpful votes
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Super Easy!
January 3, 2024

Process was simple and easy. It's great to have my old media converted to digital and saved safely.

Date of experience: January 3, 2024
Ohio
1 review
7 helpful votes
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Quality
January 3, 2024

I'm glad I got the 50% off but still think it was very expensive. The movies were old but confused as to why the small reels were only like 3 minutes long. Is that all that was capturable or how long they really were? I thought they were at least 15 mins

Date of experience: January 3, 2024
Maryland
1 review
3 helpful votes
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Great service
January 3, 2024

Saved our memories! We had vhs videos of our 1985 wedding that were completely unwatchable. Didn't have much hope to be able to see them, but imemories were able to fix them! Thanks for doing a great job!

Date of experience: January 3, 2024
Michigan
1 review
10 helpful votes
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The app says that it's free to store your video when you get it download it into the app but now I can't even watch the video because they want to charge me to store the video?

Date of experience: January 2, 2024
Pennsylvania
2 reviews
3 helpful votes
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Great experience!
January 3, 2024

IMemories has been a great service for my family, we are already sending over our second set of family videos for my husband's family as well! This has been really incredible and we are really feeling so lucky to have the iMemories team preserving our precious memories.

Date of experience: January 2, 2024