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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,999
value
158
shipping
156
returns
82
quality
6,772
This company responds to reviews on average within 2 days

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7,376 reviews

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Washington
1 review
0 helpful votes
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Childhood
April 28, 2026

Thank you for reminding me of the childhood moments...

Date of experience: April 28, 2026
Nebraska
1 review
0 helpful votes
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Downloading videos issues
April 28, 2026

It downloads the videos to file then it says cancelled and then you try and refresh and there are duplicates and I dont know where the video downloads are

Date of experience: April 28, 2026
Stacey S. — iMemories Rep
19 hours ago

Hi Kimberly,

We'd be happy to assist you with the downloads.!
Please reach out to Customer Service and we can go through the process with you.

Washington
1 review
0 helpful votes
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Finally Saved those VHS memories!
April 28, 2026

It has been such a fun walk down memory lane! I have seen my video's in over 30 years!
It's been heartbreaking at times, seeing the family that have passed on, but I am so grateful to see them again.
Thank you for bringing new joy to my heart.

Date of experience: April 28, 2026
Ohio
1 review
0 helpful votes
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Awesome Experience
April 28, 2026

These folks are wonderful. They turned around my 8mm movies to digital in a very short time. I downloaded them and the quality was awesome. You have to remember these are from the 50's and 60's and not like the quality you get with your phone these days. One of the videos was blurry compared to the original, and they had me send it back and they redid it and it was great. They didn't charge me for the redo. Great customer service. Highly recommend them.

Date of experience: April 9, 2026
North Carolina
1 review
0 helpful votes
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Perfect solution
April 28, 2026

I tried the VHS adapter for my VHS-C tapes. It tried to eat one and made the beginning of the tape messed up to review. I contacted others and they used the same method. IMemories stated they have a dedicated player. So worth taking the chance. They digitized all my VHS-C tapes and even recovered my video of the messed up one.

Date of experience: April 28, 2026
California
1 review
0 helpful votes
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The quality of the videos were really good except a few of ours had the timing of the voice and the video off. Some of my favorite videos were off on timing. Otherwise, it was a good experience. We had a quick turnaround, sendoff was easy, and I love that we can stream the videos from any device anywhere.

Date of experience: April 27, 2026
Georgia
1 review
0 helpful votes
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Happy with the service
April 28, 2026

I was glad to have the home movies I was sure I would eventually not be able to access available to watch and share. The only thing that I would mention is, it would be great if there was a way to recycle the old tapes as I'm not sure what to do with them now that I have them back.

Date of experience: April 27, 2026
Louisiana
1 review
0 helpful votes
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Cherish memories
April 27, 2026

So wonderful to easily view videos from the past and share with those families. The process is very simple and so rewarding! Thank you iMemories!

Date of experience: April 27, 2026
Pennsylvania
1 review
0 helpful votes
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Memories app.
April 27, 2026

Love the videos on the IMemories app! Easy access to view the videos.

Date of experience: April 27, 2026
1 review
0 helpful votes
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So many memories, things that had been forgotten brought back! Laughed so hard at our kids antics growing up! So worth having the old videos converted to digital! Bonus being able to stream them on our TV! We can't stop watching them!

Date of experience: April 27, 2026
Texas
1 review
0 helpful votes
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Unseen History and Forgotten Times
April 27, 2026

In our 50s now and the oldest members of our family, my brother and I have hours of film that we have never seen before, birthday parties we had forgotten, Christmas mornings with our Mom before she passed (we were in grade school (2nd/4th) so we don't have many memories). I had been toting the box of film around for probably about 15yrs. I am so incredibly grateful to iMemories for this treasure. I only wish I would have done it before my Dad passed so he could re-live and tell stories to go along with what they show.

Date of experience: April 27, 2026
1 review
0 helpful votes
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Subpar video transfer
April 27, 2026

The tapes I sent in were not converted in their entirety

Date of experience: April 27, 2026
Stacey S. — iMemories Rep
2 days ago

Hi Andrew,

That sounds frustrating.

I'd love to hear more about your experience and see what we can do to turn it around.

Please reply to my email or give me a call at your convenience.

Stacey
IMemories Customer Service

1 review
0 helpful votes
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IMemories did a fine job
April 27, 2026

Overall my experience was good. They performed the services they describe however, iot took longer than they say it will. We had some audio/video sync issues that they attempted to resolve by re-digitizing the master tapes. They made a solid effort to find and resolve the issue but we were told the issues exist on the masters, so there is nothing more they could do. Generally speaking, this was a fine process albeit a bit longer than expected.

Date of experience: April 27, 2026
California
1 review
0 helpful votes
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Great job
April 27, 2026

I wish it was a little clearer but I know my videos were old

Date of experience: April 27, 2026
1 review
0 helpful votes
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I was worried I wwas going to loose all these tapes due to decay and never get to look back watching my son grow. But thanks to imemories I won't need to worry anymore. I can't thank you enough.

Date of experience: April 26, 2026
1 review
0 helpful votes
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Childhood memories
April 27, 2026

This was the quickest turnaround yet! I highly recommend this company!

Date of experience: April 26, 2026
Alabama
1 review
0 helpful votes
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Priceless 💛
April 27, 2026

I had 14 vhs tapes converted. The quality and sound was perfectly preserved. Turn around time was around 3 weeks, I was notified as they were completed so I was able to start watching as they came in. The app is very easy to use and share with loved ones. I will definitely be using iMemories again in the future, it's been a wonderful experience and the memories I got to relive are priceless 💛

Date of experience: April 26, 2026
1 review
0 helpful votes
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Nice
April 26, 2026

Fast delivery. Monthly cost is more than able to pay after paying so much for conversion.

Date of experience: April 26, 2026
1 review
0 helpful votes
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Easy to handle
April 26, 2026

I had various type of tapes (VHS, mini VHS, mini DVD) from back to 1996 that I sent in a big box. I was very worried sending my memories away in the mail, but was relieved when I tracked the box and it arrived to the destination. I am not sure if it was the quality of my tapes, but the quality of the videos is not good. It could be bacause my tapes were sitting for so long- I don't know. It is noce to be able to play the videos on my phone and share them.

Date of experience: April 26, 2026
1 review
0 helpful votes
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Well Done!
April 26, 2026

They did what they said they were going to do and when they were going to do it. It was easy and straight forward without a lot of marketing BS.

Date of experience: April 26, 2026