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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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All I can say is that iMemories made converting my memories to digital super easy and affordable. I only wish I would have done this sooner. I have told all of my friends and family about my experience.
I am so glad to have found this service. Following a flood in our basement, we decided to give this as our wedding proofs and photos of various trips abroad, were dampened. While some of the photos were ruined, iMemories allowed us to preserve most of them. The process was easy and I loved how I was able to organize my photos and they were digitized the same way (labels and all). My mom is now trying the service for some very old films.
Hi Marcy, We're deeply touched by your story. Your trust in us with these cherished memories means the world! Your support is our motivation!
Isis Primus, in customer service, made my experience so enjoyable. She is a true asset to the organization. I am so happy I found her. Everything about the process was excellent. One of the best parts is seeing the printed slides. They bring back so many family memories. We had so many family laughs. I am so glad we got all of our slides processed. It is well worth the money, the time and the effort. Keep up the excellent work.
Hi Dulcie, This is wonderful to hear! Knowing she made a positive impact on your experience with us is truly amazing! I will definitely relay this to our Supervisors! We're truly grateful for your kind words and your trust in iMemories with your precious family memories! We're grateful to have you with us!
Easy to work with, Video tapes were not able to be enhanced so I was a little disappointed
I can't tell you how excited my kids were to be surprised with family videos to watch over Spring Break.They love seeing themselves and their siblings in such a different way. I was able to see my first daughters birth video, and I had never seen it before! IMemories made the whole process so easy! We can now add our newer videos to the same streaming place so they are all together! Thank you.
Hi Keri, Your sharing means a lot to us, and we're grateful for your trust! What special memories to share together! A heartfelt thanks to you!
We sent them 45 VHS tapes and 10 film reels. The process went smoothly, along with the downloads.
Hi John, We appreciate your comment! Thank you for the great review!
Some of my videos were beyond help and they are difficult to watch.
Hi Pamela, Thank you for your feedback. We certainly understand you want to get the best quality capture of your memories possible. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Hi Roger, This is what we hope to hear! Thank you for taking the time to comment!
Good idea, but even with 50% discount, Very expensive! 4 Videos were less than 7 minutes & one was full vcs.$100.00 prevent me from sending more. Was cheaper to buy new camera ($200)than send rest of the tapes for processing at that price.
Hi Arthur, Thank you for taking the time to comment. We definitely appreciate our customers and want to make sure you have the best experience possible. We do charge a flat rate for the digital converstion of all videotapes. You did have five videotapes processed, with two being about 2 hours and the other three being 21-31 minutes long. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Hi Angie, Thank you for the fantastic review! We're excited about working with you in the future!
I think my sentence above sums it up. It is so easy that I thought the $50 per year for easy access was worth it. My husband passed seven years ago and this has been wonderful to share with my children, We can see him and hear his voice. The money was so worth it
Hi Jody, Our sincerest condolences for your loss, we truly appreciate that you have trusted us with such cherished memories. A heartfelt thanks to you!
All the Family loved seeing theirselves as you children. Seeing their grandparents also, who are no longer here, was heartfelt.
IMemories, brought back the past for my three sons, their families and my grandchildren,
REMEMBERING was an Awesome Experience for All of us!
Thank you😊
Hi Ana, Your sharing means a lot to us! We're grateful you trusted us with such precious memories. We're grateful to have you with us!
We all enjoyed watching ourselves from 30 years ago but our highlight was showing Grandma. She was diagnosed with dementia a few years ago and we weren't sure she'd recognize us from so long ago. She did. A lot of tears when she saw her late husband at the last Christmas he had with us. Everybody wants a copy now so they can all relive the moments!
Hi Erica, We're deeply touched by the story of your Grandmother. Your trust in us with these cherished memories means the world. It's an honor we don't take lightly.
There are no words to express the feelings to get to see my Dad again I lost him in 2001, and seeing my other family that have passed a long with seeing my kids growing again.
Thank you so much for helping me to being able to save mimories not only me but also for my grand kids..
Hi Linda, Please accept our sincerest condolences for your loss. Thank you for placing your trust in us to handle their cherished memories with care and respect. We're truly grateful for the opportunity.
The first set of tapes sent in west very smooth and the outcome was great. I was able to share with my family so easily. I had already decided to do more tapes that I found but didn't want to start all over with it. But when I received my first set of tapes back, they automatically gave me a box with a prepaid label to ship my next shipment in. It took me two minutes. The best service ever!
Hi David, Thanks for your amazing feedback! We appreciate your kind words and look forward to working with you again!
I was disappointed that I couldn't down load pics to app with out a monthly. Fee. But can view on line
Hi Deneen, Thank you for taking the time to comment. You can certainly download for no charge during your 30 days of free onlline access. That is included with every iMemories order. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Very positive experience. They fixed a defunct audio element of my wedding video and now we can hear the music like we did 30 years ago.
Hi Brett, This is wonderful to hear! Thanks for your amazing feedback!
I was so nervous dropping off my videos at Fed Ex, but so glad I did this! It was so fun seeing all
Our old videos. The quality was good. Very happy with I Memories.
Your comment means a lot to us Shelly! Thank you for entrusting us with these significant memories!
Great service, iMemories does exactly as advertised. They keep you informed along the way with updates on your order. Very pleased with this company and will use them again.
Hi Vicky, Thank you for the amazing review! We appreciate you trusting iMemories with your special family memories!
I know some things were cut off from the vhs video and not fully transferred to new video format. Makes me wonder what else wasn't completed?
Cost more than expected for the quality of transfer.
Overall, I would say I'm satisfied.,, not fully satisfied.
Hi Patricia, Thank you for your feedback. We definitely appreciate our customers and want to ensure you have the best experience possible. We do go through each tape from beginning to end and remove any extended blank spots, accidental footage and any copyrighted material. That way only the home video is uploaded to your account. We can certainly look into this for you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, We so appreciate the kind words! Knowing that you trust our service enough to recommend it to others truly means the world to us!