Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was disappointed that I could not cut and paste more of the footage. I had to have more footage than I wanted. I was told I could cut any of the footage I did not want and have a clean video. That did not happen.
Our experience was very easy. They explained what they do we picked the path we wanted to go down. And the work was done.
Hi Ken, This is exactly what we want to hear! Thank you for your amazing feedback!
I'm so glad I finally got my VHS tapes converted to digital! My family is loving the long trip down memory lane. The quality is what I expected, not perfect but as good as the tapes were 30 years ago.
Hi Rebecca, Your sharing means a lot to us! We appreciate your comment!
Thank you Fred! We appreciate the incredible review!
Great service! Very fast turnaround time. Great quality
Thanks for the amazing review Ornella! Your words inspire us!
I had a VHS tape that was over 30 years old with memories, including a friend who passed away. I was very worried that I would not be able to recover the memories but you were able to convert for me. Thank you so much.
Hi Michele, Your trust in us with such precious memories is deeply appreciated! We appreciate your comment!
The process was complete as expected and all transferred videos were as expected.
Hi James, Thanks for the terrific feedback and 5 Star review!
As an 80 year old, I have had many cameras including Browning, Konica, Polaroids, et.al. Therefore, I have many photographs and movies over the years of many trips.and family events. IMemories was able to produce videos and still pictures of trips that my wife (we have not children many relatives) and I have taken. After receiving the results of IMemories production, we are amazed at what we have forgotten over time. By the way, my wife and I have been a couple since 10th grade in High School in Uxbridge, Mass.
I would highly recommend IMemories, it is well worth the money especially with a "save50" coupon for half off.
Hi Roger, We're deeply touched by the stories of you and your wife's lives! We are so grateful you trusted iMemories with what is truely a lifetime of cherished memories! Your sharing means everything to us! Your support and feedback motivate us to keep doing our best.
I sent my memories off in the box and a few weeks later a had access. My family and I sat down and watched for hours! I laughed and cried! Such a blessing to be able finally watch videos I haven't seen in years!
Hi Sheree, We so appreciate your comment! Thank you for trusting us with such precious memories!
This was such an easy process! Thank you iMemories for letting me see all our old baby videos that have been sitting in drawers for 20 years! We love that we can share the videos with all our family and friends!
Hi Julie, Thanks for your incredible feedback! Your comment means a lot to us!
Hi Patti, This is wonderful to hear! Thanks for the amazing review!
My sons really enjoyed relieving childhood memories. Thank you for making the process seamless from start to finish.
We're grateful to have you with us Karen! Thank you for trusting us with such precious memories!
Digital product is incredible, shortcomings are mostly due to the original.
Hi Chewlean, We so appreciate the kind words! Thank you for the the excellent 5 Star review!
I thought I was getting a cd for the price I paid. A little disappointed. But service was very good
Hi Mary, Thanks for your wonderful feedback! Customers have two options to choose from when they place the order. One includes DVDs and the other has the option to view the videos first and then purchase DVDs. That was the option you selected. You can absolutely purchase DVD if you'd like! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I used both iMemories and Legacy box. IMemories was by far superior in the quality of the product I received especially the app that was also available on my TV to watch our videos together as a family.
Hi Mary, We appreciate you trusting iMemories with your special family memories! Thank you for the glowing review!
Everything about the transaction was swift and easy. I received the shipping material quickly and sent the order off in a timely matter. The videos were uploaded faster (I think about 2 weeks) than the 4 to 8 weeks they said it would take. I didn't have a hard time uploading the video and the vhs were returned in a timely matter. I was very satisfied.
This is exactly what we love to hear from our customers Miguel! Thank you for the wonderful review! Your support keeps us inspired!
Many thanks to iMemories for all the precious memories that I now am able to watch!
Thank you for taking the time to share! We're grateful to have you with us!
Hi Marie, This is wonderful to hear! Thanks for your amazing feedback! Your support means everything!
Easy to send my photos and videos and love seeing the end result
Hi Jessica, We're grateful to have you with us! Thanks for your wonderful feedback!
Very satisfied with my experience. I was able to view 35mm films that I had no equipment at home to use. Some of these films were 50 years old and I was able to enjoy family interactions of relatives that have been long deceased.
Hi Susan, Thank you for the marvelous review! We appreciate you for trusting us with such important memories!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Terry, Thank you for taking the time to comment. You can certainly edit and save just the parts of your memories that you want. However, it is not a copy and paste process. We would be happy to walk you through the editing process! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.