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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,991
value
158
shipping
156
returns
82
quality
6,735
This company responds to reviews on average within 2 days

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7,376 reviews

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1 review
0 helpful votes
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Nice
April 26, 2026

Fast delivery. Monthly cost is more than able to pay after paying so much for conversion.

Date of experience: April 26, 2026
1 review
0 helpful votes
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Easy to handle
April 26, 2026

I had various type of tapes (VHS, mini VHS, mini DVD) from back to 1996 that I sent in a big box. I was very worried sending my memories away in the mail, but was relieved when I tracked the box and it arrived to the destination. I am not sure if it was the quality of my tapes, but the quality of the videos is not good. It could be bacause my tapes were sitting for so long- I don't know. It is noce to be able to play the videos on my phone and share them.

Date of experience: April 26, 2026
1 review
0 helpful votes
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Well Done!
April 26, 2026

They did what they said they were going to do and when they were going to do it. It was easy and straight forward without a lot of marketing BS.

Date of experience: April 26, 2026
1 review
0 helpful votes
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I was so nervous about the process but I am beyond happy and cannot wait to send in more tapes! I am unlocking memories that I did not even remember! It is so great to be able to watch the videos over and over! And sharing them with family members has been amazing! Thank you iMemories!

Date of experience: April 26, 2026
Pennsylvania
1 review
0 helpful votes
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Kinda disappointed
April 26, 2026

When I sent my memories to be converted, I was provided a nice sturdy box with Ziploc bags for my media and a big plastic sleeve for the entire box to avoid water damage. When my media was returned, it was crammed into a little box half the size of the one I was provided, which arrived crushed on one corner with no special protective covering. Thankfully the contents were intact. When I opened the box they had put little stickers over my late mother's handwriting on each tape! Those things might not mean anything to you but they do to me. I reviewed the converted media and found sound quality issues with two VHS tapes and requested they be redone. Those tapes play with clear sound and picture on my TV so I'm not sure why you had a problem but after redoing one of the two I returned, the quality is worse than the first one you converted. I guess no one is reviewing these or doing a side by side comparison to make sure the customer gets the best product possible. So far for the amount of time I have spent sending and returning media, reviewing videos and going back and forth with customer service on quality issues, it doesn't seem like it was worth the money I spent. I was expecting more for the money and time I've spent. I know when I provide products to my customers, the products are rigorously inspected and checked before leaving my dock. I would expect the same from someone caring for other people's precious memories.

Date of experience: April 25, 2026
1 review
1 helpful vote
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My vhs tapes were from the 1980's. I can't believe how the conversion worked so good!

Date of experience: April 25, 2026
Florida
1 review
0 helpful votes
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Family Memories
April 25, 2026

I'm so happy I had my family VHS'S, photos and cell phone videos. As we all know, we pay a pretty price for having that done. What I didn't know I'd have to pay either a monthly or annual fee to watch them.

Date of experience: April 25, 2026
1 review
0 helpful votes
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Well done
April 25, 2026

I've used iMemories several times over the years to transfer old tapes and lately to digitize some very old slides. Preserving these memories is an invaluable service. Much appreciated and we'll done!

Date of experience: April 24, 2026
Arizona
1 review
0 helpful votes
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Love the videos
April 25, 2026

Very easy to send I the 8mm videos and then got them digitally in the app. So simple. But now I need to download and struggling with how to do that.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Phenomenal
April 25, 2026

This has been such a great experience for my family and I. Looking at at beautiful memories. Being able to see my grandparents who are no longer with us is just amazing.

Date of experience: April 24, 2026
Colorado
1 review
1 helpful vote
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Spendy but nice
April 25, 2026

I think the price at 50% off was spendy, but getting to see the VHS videos after so many years was pretty cool. I probably wouldn't do the photos again, I could do those myself.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Sound not synced
April 24, 2026

On some of the videos the sound did not match the video, there is a delay. When the tapes are played on their original device they play back fine, but something in the conversion caused the sound to be off. Also video quality isn't great.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Amazing service and results
April 24, 2026

It has been the most amazing experience, the quality of the videos, the fast service, priceless.

Date of experience: April 24, 2026
1 review
0 helpful votes
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Easy ti download and view
April 24, 2026

This experience was so satisfying. I had so many VCR tapes just sitting in my closet. It was wonderful to revisit those times years ago, laughter, smiles and plenty of miles we have traveled. Thanks for the memories!

Date of experience: April 24, 2026
1 review
0 helpful votes
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Timeless memories
April 24, 2026

I can't begin to express my gratitude for this service. My children lost both their father and stepfather and these will be memories that will have forever.

Thank you so much 💗💗

Date of experience: April 24, 2026
Wisconsin
1 review
0 helpful votes
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My memories
April 24, 2026

I didn't know exactly what was on the vhs tapes that I had converted. Some of the sound quality was not good but I believe that was how it was on the tape

Date of experience: April 24, 2026
Pennsylvania
1 review
0 helpful votes
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REVIEWING FAMILY MEMORIES
April 22, 2026

I would like to thank iMemories for a great job in converting my 60-year-old family videos to a digital format. IMemories makes the whole experience easy and exciting. Their customer service team were pleasant, knowledgeable and very helpful. Our entire family are having so much fun looking at our past.
Thanks again iMemories. Lucka

Date of experience: April 22, 2026
California
1 review
0 helpful votes
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Fore ever memories
April 22, 2026

Had a few questions about the way it all work they were answers early, and was given a discount.

Date of experience: April 22, 2026
1 review
4 helpful votes
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Quick service
April 10, 2026

Quick service got my videos. Kind of disappointing that you don't get storage online for more than 30 days.

Date of experience: April 10, 2026
Stacey S. — iMemories Rep
2 weeks ago

Thank you, La, for recognizing our quick service. We truly appreciate your honest feedback about the storage period and understand how extended online access could add value. Your input helps us improve, and we hope to exceed your expectations in the future.

Georgia
1 review
0 helpful votes
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Mixed but hopeful review
April 10, 2026

After receiving and reviewing 18 digitized family videos, one had no sound and another had broken sound and imagery. I sent back the two and hoping they can digitize again correctly

Date of experience: April 10, 2026