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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,005
value
158
shipping
156
returns
82
quality
6,790
This company responds to reviews on average within 2 days

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7,376 reviews

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1 review
0 helpful votes
Follow Carol T.
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Excellent service!
May 2, 2026

I am so pleased with the customer service that I received from IMemories. I began with trusting them to digitize some old 8mm tapes just to see how everything would go, I was very worried that my tapes would get lost but they were returned in perfect condition after being digitized. Then I sent ALL the rest of my old VCR and 8mm and followed up closely. Every call was friendly and efficiently handled and I am very pleased to have my digitized movies on my devices and I watch them on my TV as well! All tapes returned in perfect condition with a prepaid label to send more if I chose to. I would highly recommend this company with processing your treasured memories!

Date of experience: May 2, 2026
1 review
0 helpful votes
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Magic
May 2, 2026

My experience was a dream come true! I took a chance and was not disappointed. I have been telling friends and family about imemories.

Date of experience: May 2, 2026
1 review
0 helpful votes
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Thank you!
May 2, 2026

I can't express my gratitude for the service you provided. Videos of family members gone too soon were so emotional to watch! Thank you again for your quick and beautiful work.

Date of experience: May 1, 2026
1 review
0 helpful votes
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I really like how this company works. I loved that they send a secure box with bubble wrap to ship everything in.
It took about 2 months from shipping to get the movies converted and getting my old tapes back.

Date of experience: May 1, 2026
California
1 review
0 helpful votes
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After 35 years, we finally got around to bringing all our media up to date with the digital age. Some of the videos had squiggly lines running through the video. All that was removed and the images are very clear.
Thanks for being available to help get all our analog media up to the digital age.

Date of experience: April 29, 2026
1 review
0 helpful votes
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A Good Way To SaveMemories
April 29, 2026

The shipping & ordering were extremely easy. The shipping costs were high. Without the 50% off it would have been expensive to digitize (9) 50' 8mm reals. Overall, I have what I wanted that will remain in the family. Thank you.

Date of experience: April 29, 2026
Stacey S. — iMemories Rep
4 days ago

Thank you, Ken, for sharing your experience. We're glad the process was easy and your memories will be preserved for the family.

1 review
0 helpful votes
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Good
April 29, 2026

I'm not a computer guy, so it was a bit frustrating, but watching you-tube videos helped

Date of experience: April 29, 2026
Stacey S. — iMemories Rep
4 days ago

Hi David, thanks for sharing your experience! We understand technology can be tricky, and we’re glad you found some helpful guides to assist you. If you ever need a hand directly or have questions, we're here to make the process easier for you.

Illinois
1 review
0 helpful votes
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It's well worth the price for sure! My kids are in their 30s now and we haven't viewed our old videos of them at all because we didn't want to take the chance and ruin them, so now we can view them safely on line. I'm surprising my husband on our anniversary next month and then will show the whole family. The grandkids will get a big kick out of seeing their father's when they were their age! Thank you so much for this service!

Date of experience: April 29, 2026
Stacey S. — iMemories Rep
4 days ago

Laurie, it’s wonderful to hear how the videos are bringing cherished memories back to your family. Thank you for trusting us to help preserve these precious moments!

Washington
1 review
0 helpful votes
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Childhood
April 28, 2026

Thank you for reminding me of the childhood moments...

Date of experience: April 28, 2026
Stacey S. — iMemories Rep
4 days ago

Michele, we're so glad we could help bring those precious memories back to life for you. Thank you for sharing such a heartfelt moment!

Nebraska
1 review
0 helpful votes
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Downloading videos issues
April 28, 2026

It downloads the videos to file then it says cancelled and then you try and refresh and there are duplicates and I dont know where the video downloads are

Date of experience: April 28, 2026
Stacey S. — iMemories Rep
5 days ago

Hi Kimberly,

We'd be happy to assist you with the downloads.!
Please reach out to Customer Service and we can go through the process with you.

Washington
1 review
0 helpful votes
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Finally Saved those VHS memories!
April 28, 2026

It has been such a fun walk down memory lane! I have seen my video's in over 30 years!
It's been heartbreaking at times, seeing the family that have passed on, but I am so grateful to see them again.
Thank you for bringing new joy to my heart.

Date of experience: April 28, 2026
Stacey S. — iMemories Rep
4 days ago

Kelly, thank you for sharing your experience. It’s wonderful to hear that our service brought cherished memories back to life!

Ohio
1 review
0 helpful votes
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Awesome Experience
April 28, 2026

These folks are wonderful. They turned around my 8mm movies to digital in a very short time. I downloaded them and the quality was awesome. You have to remember these are from the 50's and 60's and not like the quality you get with your phone these days. One of the videos was blurry compared to the original, and they had me send it back and they redid it and it was great. They didn't charge me for the redo. Great customer service. Highly recommend them.

Date of experience: April 9, 2026
Stacey S. — iMemories Rep
4 days ago

Jon, thank you so much for sharing your positive experience. We're glad to hear the final converted videos met your expectations.

North Carolina
1 review
0 helpful votes
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Perfect solution
April 28, 2026

I tried the VHS adapter for my VHS-C tapes. It tried to eat one and made the beginning of the tape messed up to review. I contacted others and they used the same method. IMemories stated they have a dedicated player. So worth taking the chance. They digitized all my VHS-C tapes and even recovered my video of the messed up one.

Date of experience: April 28, 2026
Stacey S. — iMemories Rep
4 days ago

Hi Lee, thank you for sharing! It’s amazing to know we could help recover those memories.

California
1 review
0 helpful votes
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The quality of the videos were really good except a few of ours had the timing of the voice and the video off. Some of my favorite videos were off on timing. Otherwise, it was a good experience. We had a quick turnaround, sendoff was easy, and I love that we can stream the videos from any device anywhere.

Date of experience: April 27, 2026
Georgia
1 review
0 helpful votes
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Happy with the service
April 28, 2026

I was glad to have the home movies I was sure I would eventually not be able to access available to watch and share. The only thing that I would mention is, it would be great if there was a way to recycle the old tapes as I'm not sure what to do with them now that I have them back.

Date of experience: April 27, 2026
Stacey S. — iMemories Rep
4 days ago

Alyssa, we’re thrilled to hear you’re happy with our service and glad your home movies are now accessible to share.

Louisiana
1 review
0 helpful votes
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Cherish memories
April 27, 2026

So wonderful to easily view videos from the past and share with those families. The process is very simple and so rewarding! Thank you iMemories!

Date of experience: April 27, 2026
Pennsylvania
1 review
0 helpful votes
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Memories app.
April 27, 2026

Love the videos on the IMemories app! Easy access to view the videos.

Date of experience: April 27, 2026
1 review
0 helpful votes
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So many memories, things that had been forgotten brought back! Laughed so hard at our kids antics growing up! So worth having the old videos converted to digital! Bonus being able to stream them on our TV! We can't stop watching them!

Date of experience: April 27, 2026
Stacey S. — iMemories Rep
4 days ago

Thank you, Debbie, for sharing your wonderful experience! We're glad your kids' playful moments brought joy to your home.

Texas
1 review
1 helpful vote
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Unseen History and Forgotten Times
April 27, 2026

In our 50s now and the oldest members of our family, my brother and I have hours of film that we have never seen before, birthday parties we had forgotten, Christmas mornings with our Mom before she passed (we were in grade school (2nd/4th) so we don't have many memories). I had been toting the box of film around for probably about 15yrs. I am so incredibly grateful to iMemories for this treasure. I only wish I would have done it before my Dad passed so he could re-live and tell stories to go along with what they show.

Date of experience: April 27, 2026
Stacey S. — iMemories Rep
4 days ago

KJ, we appreciate you sharing such a heartfelt story. It means so much to us that we were able to help capture those precious moments and bring those cherished memories back into light.

1 review
0 helpful votes
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Subpar video transfer
April 27, 2026

The tapes I sent in were not converted in their entirety

Date of experience: April 27, 2026
Stacey S. — iMemories Rep
6 days ago

Hi Andrew,

That sounds frustrating.

I'd love to hear more about your experience and see what we can do to turn it around.

Please reply to my email or give me a call at your convenience.

Stacey
IMemories Customer Service