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IMEI Doctor

1.8

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IMEI Doctor Reviews Summary

IMEI Doctor has a rating of 1.8 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMEI Doctor most frequently mention premium service, total scam and icloud unlock. IMEI Doctor ranks 83rd among Unlocked Phones sites.

service
57
value
57
shipping
46
returns
52
quality
55

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North Carolina
1 review
0 helpful votes
Follow George E.
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What started as an attempt to fix a minor problem on my granddaughter's phone 6S ended up being a colossal mess. Attempting to update the IOS resulted in the phone having to be restored. It restored successfully, and the phone was 'operational' but during the setup required after a restore, it resulted in a message that the SIM was locked. Apparently the phone had been 'unlocked' at some point by someone, but the unlock was wiped out after the restore. So, basically, I took a working phone and 'broke' it, although through nothing I did actually wrong.
I utilized the services of DoctorUnlock with fingers crossed. It took a few days, but I finally received an email stating the phone was unlocked. While on WiFi, I inserted the SIM card and in a few minutes her phone was up and running on her carrier.
All I can say is "Thank you DoctorUnlock".

Date of experience: October 2, 2019
California
1 review
0 helpful votes
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Placed the unlock service order on 7/19/19 and was asked to pay $100+ more for the premium service. After the progress percentage bar reached 100% after 40+ days, my iPhone 7 was still locked. Now 70 days passed and asked to get full refund. No reply from the site except the same message again and again:

This IMEI was issued to the carrier on the 20th as per your order status page and is currently in process, don't worry as soon as it's been unlocked you will be emailed as well as the order status page being updated.

Stay away from this! It's a scam!

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2019
Thailand
1 review
0 helpful votes
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I was incredibly nervous about using these guys as I paid and THEN saw all the bad reviews, and then the sinking feeling that they were gonna scam me too. Not saying that they don't scam people, they may well do, but thankfully for me it worked, a locked EE iPhone 7 (under 6 months old too, which is usually a no-go), done after about 4 days. And no this is not a paid review posted by them! Up to you whether you chose to take the gamble, but it actually worked for me!

Date of experience: October 1, 2019
GB
1 review
0 helpful votes
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Quick and easy
October 1, 2019

Quick and easy. No problems, would recommend and use again for any future phones, prices not bad either

Date of experience: October 1, 2019
Texas
1 review
1 helpful vote
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Stay away by all means!
September 28, 2019

Stay away!
These guys are tricking customers to pay "a preorder" fee (wtf?) of $28 without teling you there is a hidden fee of $49 (35 BGP). The website clearly states $ 28 to unlock... Verizon has a new policy of 60 days (begining 7/23/19) and you can get your device unlocked so just wait and get it done the right way. The 28 bucks seemed like a good deal to cu the wait but I aint paying some Indians additional money.

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2019
Mauritius
1 review
0 helpful votes
Follow Enriqui M.
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Excelente Servicio
September 29, 2019

Excellent service, unlocked my Iphone in the established time, I am very happy with the results, I was able to follow up all the time to the progress of the unlock and at the end I was notified immediately.

Thank you...

Date of experience: September 27, 2019
Wisconsin
1 review
0 helpful votes
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Excellent Service
September 28, 2019

My iPhone 7 was unlocked within 24 hours, even though they mentioned Monday to Friday.
I am fully satisfied with their service. I sincerely recommend to make use of their services in connection with unlocking phones.

Date of experience: September 27, 2019
Maine
1 review
0 helpful votes
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Good service
September 28, 2019

Good as promised. You might feel expensive but more reliable than any of the other sites. Was able to get my Verizon network unlock.

Date of experience: September 27, 2019
Viet Nam
1 review
0 helpful votes
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Unlock phone
September 24, 2019

Godd service for unlock iPhone. It was wonderful of the service.The service really helpful and fast answer.

Date of experience: September 23, 2019
GB
1 review
0 helpful votes
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Crap
September 23, 2019

Did not unlock my phone said you did you did not still trying to get a refund would never use you again

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2019
Canada
1 review
0 helpful votes
Follow SABERA S.
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Very slow process. Two payments - a pre-order of US$28 and then a final payment of US$ 49 which was a surprise. 4 days and 18 hours to unlock. A nagging reminder to pay GBP 9.99 to jump to the top of the unlock queue. I didn't realize that by Canadian rules I could have got the iphone unlocked free through Apple. Mentioned a GBP 3 refund to credit card for submitting review which I have not seen yet.

Date of experience: September 18, 2019
Canada
1 review
0 helpful votes
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Seems like a scam
September 17, 2019

I needed to do an iCloud unlock of an iPhone XR and found there site. Looked at site that gave favourable reviews and went ahead with the order that required a 28USD payment upfront. Then they say they need another 48USD before proceeding. When I asked them if they would guarantee that they could do the unlock they didn't reply. After 4-5 inquiries they still didn't reply. Then I found other more independent sites that I realized that it was a disreputable outfit. I asked for a refund and told them I would post a negative review and then they replied to inform me that there were no refunds. I am not sure if they could have done the unlock but from my interactions I would say that it was unlikely and that they are not trustworthy. Subsequently I found a firm with good reviews and got the unlock done.

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2019
Greece
1 review
0 helpful votes
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https://doctorunlock.net/tracking/imei/**************

7 month Premium Unlock! ( they emailed me that the premium service is quarantine!

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2019
Brazil
1 review
0 helpful votes
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Excelente
September 16, 2019

Adorei o serviço, no começo fiquei meio receosa, por ser um site que não conheço, mas tudo foi realizado com sucesso. Estou usando no Brasil, um iPhone que ganhei da minha irmã que mora no Japão.

Date of experience: September 14, 2019
Canada
1 review
0 helpful votes
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I used to do it myself but used Dr Unlock this time because I read many reviews saying it was reliable and that is 100% true. They unlocked the phone within a weeks period. Only criticism I can add is the initial fee isn't the only fee you'll pay as you'll have to pay once more down the line. At the end of the day I'm happy with the service and they do exactly what they promise. I'd recommend.

Date of experience: September 13, 2019
Delaware
1 review
0 helpful votes
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I WANT A FULL REFUND
I ordered to have my iPhone XS Max unlock I don't owe on the phone it's completely brand new paid off no blacklist or anything. I order to have my phone unlocked June 12,2019 paid $168 US dollars. Today is September 11,2019 I have been emailing them over and over I try to cancel my order on their page and was told they'll reach back to me in 12 hours and never did. I have done this almost 10 times now I'm just tired I honestly just want my money back I lost so many different clients and jobs because I can't be reached. Someone please help me with this. I had my iPhone 7 unlocked with them and it work I don't know why this time they taking so long it been near 4 months and their policy states after 30 days you can cancel if it's not unlocked. But they just keep emailing me saying it's a slight delay by the carrier. I WANT MY MONEY BACK!

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2019
Australia
1 review
0 helpful votes
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Great
September 12, 2019

Service was great, it only took 3 days to unlock my phone. It was a lot cheaper than other companies. Thank you DoctorUnlock.

Date of experience: September 11, 2019
Australia
1 review
0 helpful votes
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Disappointing
September 11, 2019

Paid for a "Premium" unlock on 21st of May. Today is 12th of SEPTEMBER - nothing. What can I say?. No refund either, only offer to unlock another device. At least three other unlocking services can be traced back to the same provider.

IMEI Doctor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2019
New York
1 review
0 helpful votes
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GREAT SERVICE
September 12, 2019

Thought it was going to take a month to get it unlock but it only took a couple of days, their customer service it's amazing with one of the fastest response out there. Real time track helps a lot, it gives you a pace of mid knowing that you can track the progress of your request.

Date of experience: September 10, 2019
California
1 review
0 helpful votes
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Good
September 9, 2019

Service is exceptionally good. It took just 3 days to unlock my phone. The only concern I had was regarding the price. The premium is very expensive and it would have been helpful if the premium prices were also displayed before hand.

Date of experience: September 9, 2019