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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

Instant Feedback

1,450 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Wrong
May 19, 2023

2 pairs of glasses had the lenses backwards,readers were made with distance lenses and sunglasses were made into readers

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2023
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out. It was nice speaking with you today!
We will wait for your message on June so we can replace your lenses accordingly.

Canada
1 review
0 helpful votes
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Great Value!
April 19, 2023

Ordered on line in minutes! Arrived earlier than expected!
Awesome value for replacement Glasses and the extra pair
Of tinted glasses are Grrrreat!

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Glasses
April 19, 2023

I ordered glasses for the first time online not knowing what to expect. ILookGlasses completely exceeded my expectations I took them out of the box and they fit perfectly, i would and will recomend iLookGlasses. I will be ordering sunglasses next.
Thank You

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Beautiful glasses
April 19, 2023

Quality product. Fast delivery. Prescription is correct.

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Great Product
April 18, 2023

Great, had some issues but got it all figured out with the help of the staff. Wonderful affordable glasses….thank you.

Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
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Good experience
April 13, 2023
Updated review

Experience was good! I got 2 pairs, and they did -11 for me as well

Date of experience: April 13, 2023

Perfect small frame for very high prescription
January 17, 2023
Previous review

This was the only online company which actually had frame with my parameters.

Date of experience: January 17, 2023
Canada
1 review
0 helpful votes
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Why I shop iLookGlasses
April 11, 2023

I love this site….this is my fifth order and I recommend you to everyone I know

Date of experience: April 11, 2023
Canada
1 review
0 helpful votes
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Spring refresh
April 20, 2023

So far so good. Glasses fit nice. Clarity is good. The coating added makes my eyes look dark

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Great Experience
April 3, 2023

Placed an order and then realized my own mistake. Contacted them by phone and it was corrected right away.

Date of experience: April 3, 2023
Canada
3 reviews
0 helpful votes
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Glasses
April 3, 2023

I purchased both my bifocal lasses and bifocal sunglasses. Both are perfect

Date of experience: April 3, 2023
Canada
3 reviews
0 helpful votes
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Glasses
April 3, 2023

I purchased both my bifocal lasses and bifocal sunglasses. Both are perfect

Date of experience: April 3, 2023
Canada
1 review
0 helpful votes
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Excellent glasses
April 1, 2023

I was looking to buy 2 new pairs of glasses. Then I looked up online glasses for the first time, and say ILOOKGLASSES website, it had a really good price and it had special sale buy one get one free. When I got the glasses they were excellent. Thanks ilookglasses

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Awesome
March 30, 2023

One of the best companies I've ordered glasses from! They checked to make sure I had my prescription in correctly! Will be using again! Frames are comfy and stylish!

Date of experience: March 30, 2023
California
1 review
0 helpful votes
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Satisfait
March 29, 2023

Je suis satisfait du service rendu ainsi que pour les lunettes. Merci!

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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New glasses
March 29, 2023

I recommend ilookglasses. Overall experience was great. The glasses came on time. The new glasses are both pretty and stylish and BOGO is really a good deal. Although pretty and stylish, I am not quite satisfied with the other pair I got (one with the clear plastic frame), it does not sit right on the bridge of my nose. I find it hard to drive when I'm wearing it. I just wear it when I'm home watching TV.

Date of experience: March 29, 2023
Canada
2 reviews
0 helpful votes
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Love my new sunglasses
March 28, 2023

Great experience ordering my 2 pairs of sunglasses
The salesgirl was extremely helpful

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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Love my new glasses!
March 27, 2023

They fit great! Love my frames and the lenses are amazing. I really appreciate how light they are! Thank you and I will order again!

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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Great price & glasses
March 27, 2023

I ordered 3 pairs of glasses now. I am very pleased with the quality of the frames and lens. Great price will be ordering from iLookglasses's.

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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Awesome experience
March 27, 2023

Fantastic and arrived fast. Would recommend this company to my friends.

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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My partner and I ordered glasses and it has taken over 3 weeks to get the order and we still don't have them. They insist on using Canada Post which has failed twice to deliver the shipment despite the promise to make sure the orders were shipped and properly delivered. All you get from them is platitudes and nothing else changes. Would suggest that you do not use this company unless you have time to wait and enjoy frustration and broken promises

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 27, 2023
Zoey D. iLookGlasses Rep
over a year old

We apologize for the inconveniences. There is no other way for us to deliver orders but through Canada Post. They apologized for returning the parcels back to us by mistake. We can only reship and make sure that you get it right this time around. This case is absolutely not acceptable. We held Canada Post accountable for their error. We humbly take the responsibilities regarding this matter. We will continue to be in contact with you until we make sure that we get your parcel. We will talk to you by phone shortly.