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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Good price good product
February 15, 2024

It's worth the money, glad I bought them here over a local location

Date of experience: February 15, 2024
California
1 review
0 helpful votes
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Beau bon pas cher!
February 15, 2024

Livraison rapide, prescription parfaite et lunettes de très bonne qualité, je recommande fortement.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Junk
February 27, 2024

The glasses are fine but the frames suck.the nose pads are to small and made or hard plastic. They hurt my nose.I cant even were them.

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Fast Turn around.
February 15, 2024

Shipping was fairly quick. Service was good. Would order again.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Fantastic
February 15, 2024

All over my expectations. The products are good as described.

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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So easy, so quick, so well priced
February 13, 2024

Easy, quick and good prices. This was my 3 order over the past 5 years. Always great selection, great prices. Easy to use, try them on your own face...cant go wrong.

Date of experience: February 13, 2024
Canada
1 review
0 helpful votes
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Great glasses, Weak Site
February 10, 2024

The order process was not as intuitive user interface as I expected.

Date of experience: February 10, 2024
Canada
1 review
0 helpful votes
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Amazing
February 6, 2024
Updated review

Have been buying from them for over 3 years and it is always an incredible experience. I will never buy glasses anywhere else!

Date of experience: February 5, 2024

Consistently excellent service
January 13, 2023
Previous review

I have been buying glasses for my family from Mae for many years. Always great product, service, and attention to detail, not to mention the incredibly low price. Have recommended to many friends/family.

Date of experience: January 13, 2023
Canada
1 review
0 helpful votes
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Prompt service and advice
February 1, 2024

Excellent site - attention to detail, excellent advice. Glasses arrive very quickly.

Date of experience: January 31, 2024
Canada
1 review
0 helpful votes
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Simple and fast!
January 29, 2024

I am a repeat client having now bought 4 pairs of glasses and two pairs of prescription sunglasses - The process was simple, the glasses were great and a fraction of the insanely expensives brand name glasses. My local shop quoted me $390+tax just for frames. I didn't even pay that for two full pairs.

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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Great product and great price
January 29, 2024

Hard time doing it last night through facebook but ok today on computer

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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Good price, good product.
January 26, 2024

I was scceptical at first, only ordered one pair. After receiving my first pair, I was pleased with the look, the fit, and the presription. Ordered a scond pair with auto tinting leses. Very happy with both pair.

Date of experience: January 26, 2024
Canada
1 review
0 helpful votes
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Great glasses
January 26, 2024

Very happy with the purchase. The frame and lenses are of excellent quality and the price was also very affordable. Definitely will buy another pair when needed in the future.

Date of experience: January 26, 2024
Canada
1 review
0 helpful votes
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Very easy to order great customer service
January 26, 2024
Updated review

This site is great the options are easy to understand and cant beat the price been getting 2 pairs every year for last 5 years excellent company. CHEERS.

Date of experience: January 26, 2024

Cant go wrong price and service
January 11, 2023
Previous review

Been using site for years now and treat me well fast delivery great site

Date of experience: January 11, 2023
Canada
2 reviews
0 helpful votes
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Great glasses for good and fair price
January 26, 2024

Very happy that they fit perfectly and satisfied with the pair I ordered

Date of experience: January 26, 2024
Canada
1 review
0 helpful votes
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Glasses
February 23, 2024

Glasses are ok. One pair bothers my nose but don't wear those every day. I wear the other pair instead and wear the other ones once in a while. As always glasses seem to be extremely expensive.

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2024
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
If you want, you may exchange the pair that does not fit you well with a different frame style/size. We will take care of the shipping back & forth!
We have sent you a private message so that we can talk more about it.

Canada
1 review
1 helpful vote
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Great quality and customer service
January 25, 2024
Updated review

The frames are good quality and look great, better than the website pics.

I got free Aviators with my purchase but the website didn't let me add my prescription to it. I place the order and customer service emailed me to confirm another detail in my order. I mentioned the issue and they quickly added my prescription to the free Aviators.

I am very happy with my purchase and their service.

Date of experience: January 25, 2024

I received a free pair of sun glasses, but the website...
November 25, 2023
Previous review

I received a free pair of sun glasses, but the website didn't give me option to add my prescription. I would have been happy to pay the charge to add the prescription.

Date of experience: November 24, 2023
Canada
1 review
0 helpful votes
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Purchase is easy and shipping is quick from BC, customer services do respond to you in timely manner and resolve issues. Great experience overall, limited frames but price fits the budget.

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Verres et montures
January 24, 2024

Très satisfaite. Très jolies lunettes. Je référais une commande sans hésiter.

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Happy customer
January 23, 2024
Updated review

You have provided excellent service, products and prices.

Date of experience: January 23, 2024

Your website was continually dysfunctional for 2 days...
November 8, 2023
Previous review

Your website was continually dysfunctional for 2 days with regard to the bifocal screen option. I couldn't order bifocal lenses.

Date of experience: November 1, 2023

Your website is terrible for reviewing an order before...
May 22, 2023
Previous review

Your website is terrible for reviewing an order before the last step. To check the frame colour, I had to start over again! --- several times.

Date of experience: April 22, 2023

Good products and service.
January 15, 2023
Previous review

With frequently changing prescriptions over several years, until I underwent cataract surgery, I was very pleased with the frames and lenses I obtained from ILook.

Date of experience: January 15, 2023