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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,067
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Jennifer I.
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Ordering online was easy.
October 22, 2024

I ordered two pairs of glasses and am very happy with what I received. I will definitely be ordering again in the future!

Date of experience: October 10, 2024
Canada
1 review
1 helpful vote
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Excellent customer service
October 22, 2024

I always sent the doctors prescription by email and the staff at iLookGlasses will let me know if I made any mistakes or if the frame is too small or any other issues before hand. My experience with them in last few year is satisfactory. I recommend iLookGlasses.

Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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Highly recommend
October 22, 2024

I didn't have enough information for them and they asked me to upload a copy of my paperwork to them and once I did they were able to make my glasses. It took approximately 2 weeks to receive them and everything was perfect

iLookGlasses attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 10, 2024
Canada
1 review
0 helpful votes
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I like the selection of glasses, all the information was easily available for me to determine the right fit. It was easy to enter my prescription, and there was a decent sale for the glasses I decided on. The glasses arrived very quickly, only a few day, and was in very good condition.

Date of experience: September 24, 2024
Canada
1 review
0 helpful votes
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The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.

Date of experience: September 24, 2024
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.

Canada
1 review
0 helpful votes
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Great
October 3, 2024

Selection was good and was very happy to receive glasses in about 5 days

Date of experience: September 23, 2024
Canada
1 review
1 helpful vote
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Accuracy
October 3, 2024

I was nervous at first. I am happy I submitted my order. Very on point and accurate. Glasses was packages well. Customer service replied to my email in a timely manner. Will shop with them again. I also found there glasses to be better than I expected.

Date of experience: September 23, 2024
Canada
1 review
0 helpful votes
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Excellent
October 2, 2024

I was very leary of ordering my vision prescription on-line but when I received my glasses I was totally pleased with them. They are comfortable and fit perfectly. I would have no problem recommending iLookGlasses to anyone that has had a recent prescription. They also save my approx. 45-50% for 2 pairs. Thank-you iLookGlasses!

Date of experience: September 22, 2024
Canada
1 review
0 helpful votes
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Great First Experience
October 1, 2024

I was impressed they emailed to confirm my rather large pupillary distance (which I then corrected). Order came quickly and was what I expected. Price was right too. I plan to order another pair!

Date of experience: September 21, 2024
Canada
1 review
0 helpful votes
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Great glasses!
September 30, 2024

I am very happy with how my glasses look, and the quality of them!

Date of experience: September 20, 2024
Canada
2 reviews
0 helpful votes
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Great service, fast delivery
September 30, 2024
Updated review

Great customer service. Fast turn around. Would like to be able to filter to view only similar models to a preferred type.

Date of experience: September 20, 2024

Have to re-enter existing prescription
August 25, 2024
Previous review

Have to re-enter existing prescription. Chat is poor. Would like to filter for similar models to try on.

Date of experience: August 15, 2024
Canada
1 review
0 helpful votes
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Great service and great product.
September 30, 2024

I have ordered over 6 frames and prescription lenses and every time I am surprised at how quickly they come and I have been extremely happy with my purchase. I highly recommend iLook.

Date of experience: September 20, 2024
Canada
1 review
2 helpful votes
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Good glasses, reasonable price.
September 12, 2024

I ordered two pairs of glasses which arrived within a reasonable amount of time. The technicians contacted me to verify my prescription to confirm it as it's rather strong. The glasses look nice and fit quite well

Date of experience: September 2, 2024
Canada
1 review
1 helpful vote
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Great glasses
September 12, 2024

Ordering was very easy and liked the ability to try on to see how they look before ordering. Sunglasses and glasses are fabulous.

Date of experience: September 2, 2024
Canada
1 review
0 helpful votes
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All contact was good and was kept in touch with everything that was happening, my glasses arrived and time and good quality product. Liked that i was purchasing from a Canadian company and the whole experience and the price was good in Canadian dollars.

Date of experience: September 1, 2024
Canada
1 review
0 helpful votes
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The best I have had in a long time.
September 10, 2024
Updated review

I am glad I found iLookGlasses that custom made these for my need. Thank you!

Date of experience: August 31, 2024

Good lookin.
December 12, 2023
Previous review

So far so good. I like the style and the price on fixed you save where you can.

Date of experience: December 12, 2023
Canada
1 review
0 helpful votes
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Great service
September 9, 2024
Updated review

Need to exchange one pair of the two I ordered and the process was very quick & easy.

Date of experience: August 30, 2024

Good selection
June 17, 2023
Previous review

Good selection

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Nice Glasses, fast delivery
September 9, 2024

There are lots of glasses to choose from and the delivery was quite quick. This is the 3rd or 4th time I have ordered from iLookGlasses, I will continue to purchase from here and recommend to all my friends.

Date of experience: August 30, 2024
Canada
1 review
0 helpful votes
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Two great pairs of vision glasses
September 9, 2024

Wonderful site to get prescription eye wear at an affordable price.

Date of experience: August 30, 2024
Canada
2 reviews
1 helpful vote
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Fast delivery and great value
September 9, 2024

I bought 2 pairs and the fit was perfect! I did not need any adjustments. The came so quickly! I ordered on a Sunday and got them on Thursday! I appreciate that they emailed on the Monday to confirm the measurements. This was a 12/10 experience!

Date of experience: August 30, 2024