Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iLookGlasses has a rating of 4.7 stars from 1,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
We monitor reviews for authenticity
I ordered two pairs of glasses and am very happy with what I received. I will definitely be ordering again in the future!
I always sent the doctors prescription by email and the staff at iLookGlasses will let me know if I made any mistakes or if the frame is too small or any other issues before hand. My experience with them in last few year is satisfactory. I recommend iLookGlasses.
I didn't have enough information for them and they asked me to upload a copy of my paperwork to them and once I did they were able to make my glasses. It took approximately 2 weeks to receive them and everything was perfect
I like the selection of glasses, all the information was easily available for me to determine the right fit. It was easy to enter my prescription, and there was a decent sale for the glasses I decided on. The glasses arrived very quickly, only a few day, and was in very good condition.
The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.
Selection was good and was very happy to receive glasses in about 5 days
I was nervous at first. I am happy I submitted my order. Very on point and accurate. Glasses was packages well. Customer service replied to my email in a timely manner. Will shop with them again. I also found there glasses to be better than I expected.
I was very leary of ordering my vision prescription on-line but when I received my glasses I was totally pleased with them. They are comfortable and fit perfectly. I would have no problem recommending iLookGlasses to anyone that has had a recent prescription. They also save my approx. 45-50% for 2 pairs. Thank-you iLookGlasses!
I was impressed they emailed to confirm my rather large pupillary distance (which I then corrected). Order came quickly and was what I expected. Price was right too. I plan to order another pair!
Great customer service. Fast turn around. Would like to be able to filter to view only similar models to a preferred type.
Have to re-enter existing prescription. Chat is poor. Would like to filter for similar models to try on.
I have ordered over 6 frames and prescription lenses and every time I am surprised at how quickly they come and I have been extremely happy with my purchase. I highly recommend iLook.
I ordered two pairs of glasses which arrived within a reasonable amount of time. The technicians contacted me to verify my prescription to confirm it as it's rather strong. The glasses look nice and fit quite well
Ordering was very easy and liked the ability to try on to see how they look before ordering. Sunglasses and glasses are fabulous.
All contact was good and was kept in touch with everything that was happening, my glasses arrived and time and good quality product. Liked that i was purchasing from a Canadian company and the whole experience and the price was good in Canadian dollars.
I am glad I found iLookGlasses that custom made these for my need. Thank you!
So far so good. I like the style and the price on fixed you save where you can.
Need to exchange one pair of the two I ordered and the process was very quick & easy.
There are lots of glasses to choose from and the delivery was quite quick. This is the 3rd or 4th time I have ordered from iLookGlasses, I will continue to purchase from here and recommend to all my friends.
Wonderful site to get prescription eye wear at an affordable price.
I bought 2 pairs and the fit was perfect! I did not need any adjustments. The came so quickly! I ordered on a Sunday and got them on Thursday! I appreciate that they emailed on the Monday to confirm the measurements. This was a 12/10 experience!
Answer: You may find our sunglasses option online after you find a frame and enter your prescription.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.