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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,075
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Agents checked on details regarding my prescription, checked on discounts I was eligible for and made appropriate changes to my order

Date of experience: February 3, 2025
Canada
1 review
0 helpful votes
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Second Time Happy Customer
February 7, 2025

I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.

Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
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Ordered 2 pair of glasses 1 pair did not fit I was told just to bend frames to make them fit

Date of experience: January 3, 2025
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
We are certainly happy to help regarding your order.
I can see your conversation with our customer representative about the middle part of your steel or metal frames that does not fit over your nose. Generally it can be fixed by gently adjusting the nose pads outward, hence suggested to you via chat and asked you to let us know if it works or not.
Alternatively, you may absolutely exchange the glasses that do not fit properly (https://www.ilookglasses.ca/Satisfaction).
To proceed, we will send you an email with the steps to follow and then we will move forward from there.
We look forward to hearing back from you via email soon!
If you have any questions at all, please do not hesitate to let us know.

Canada
1 review
1 helpful vote
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Very easy online transaction to order frame and lenses. Both were exactly as described. Optical centres of lenses properly placed. Am very happy with my purchase.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Nothing beats being able to try on your glasses before you buy them, especially if you're gonna be buying a more expensive pair. However, going through your process on the website was simple and the agent that followed up with me regarding the sizing of my glasses was very professional. Keep up the good job.

Date of experience: January 20, 2025
Canada
1 review
0 helpful votes
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Excellent service
January 30, 2025

I highly recommend this site for anyone that would need prescription glasses. The quality is great and the service is timely. I will be using it again.

Date of experience: January 19, 2025
Canada
1 review
0 helpful votes
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Very easy to do
January 28, 2025

Was able to order easily and when I had a question called number actually talked to a person promptly answered it.

Date of experience: January 18, 2025
Canada
1 review
0 helpful votes
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Great service
January 27, 2025

Always good service.The quality of the blue pair were not as good as the black pair

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
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I trust them.
January 27, 2025

I have purchased glasses from iLook for about 10 years. I always got decent quality glasses and a sense that they cared because I would get a phone call if they needed clarification on something.

Date of experience: January 17, 2025
Canada
1 review
0 helpful votes
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Great Experience
January 27, 2025

So many styles to choose from, affordable and love these glasses. I will continue to to order from Ilookglasses

Date of experience: December 4, 2024
Canada
1 review
0 helpful votes
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Fantastic value and fast delivery.
January 27, 2025

I received 3 pairs of glasses for less than half the price of one pair at a local optometrist shop. Very satisfied with the product.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Very good product and service
January 27, 2025

I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Really Great
January 27, 2025

I called to reorder the same glasses to the pair I loved and lost,so they looked up the previous order and I had them in a short period of time.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Deal of the century
January 26, 2025

With help for measuring from the website forframes, we received 2 pair of glasses for less then the price of 1 pair from an eyewear place

Date of experience: November 4, 2024
Canada
1 review
2 helpful votes
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As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Great Customer Service
January 26, 2025

Always receive great customer service. They reach out and confirm details before processing the order and they arrive fast and as expected. Great prices too

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Glasses
January 26, 2025

Great value,they look and fit great.
Pretty fast delivery.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Pictures Misleading
November 29, 2024

Update - I received an email from Thea and he/she admitted they Doctor the photos. " The goal of picture editing is to improve the overall quality of the photographs, by retouching them professionally. Sometimes, the colour of the frame may also vary due to different computer calibration".
I recently ordered two pairs of glasses. On site they had vibrant colours. When I got them the one pair looked like basic black and the other had a few specks of colour. When I contacted them they said it's because THEIR pictures are taken under bright light. I went outside to test their theory and nope not any different. Then when they say you can return them you get charged delivery fee? Really? So if your looking for glasses that are basic black don't order any with colour. Pictures speak volumes. The most purple you can see on the one glasses is behind the ears? The front pictures are black. I don't see the blue and brown specks? Would not recommend as they just want your money without you getting what you want. They make it a hassle. I then said I'd exchange the one pair and because it was $10 more they tried to charge my account. Again, if they are the cause if my return due yo misleading pictures you would think they would in good faith exchange the glasses. I'm going back to Zenni.

Date of experience: November 19, 2024
Zoey D. iLookGlasses Rep
over a year old

We are truly sorry that the glasses did not meet your expectations. To make things right, we have issued a full refund for your order. While a prepaid return label is also provided for you.
Do not hesitate to let us know if you have any questions at all.

Canada
1 review
0 helpful votes
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Amazing price
November 26, 2024
Updated review

Very affordable, amazing customer service, always ready to help. Highly highly recommended

Date of experience: November 16, 2024

Amazing service
May 25, 2024
Previous review

Very supportive, reliable, and authentic
My kids have been wearing their glasses from last 5 years.
Highly recommend

Date of experience: May 14, 2024
Bahamas
1 review
0 helpful votes
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My only hesitation with a 5 star review is that I found the readers that I ordered aren't strong enough. And I don't know whether it was my new prescr. Or the glasses themselves.

Date of experience: November 15, 2024