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iLookGlasses has a rating of 4.7 stars from 1,157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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Agents checked on details regarding my prescription, checked on discounts I was eligible for and made appropriate changes to my order
I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.
Ordered 2 pair of glasses 1 pair did not fit I was told just to bend frames to make them fit
Very easy online transaction to order frame and lenses. Both were exactly as described. Optical centres of lenses properly placed. Am very happy with my purchase.
Nothing beats being able to try on your glasses before you buy them, especially if you're gonna be buying a more expensive pair. However, going through your process on the website was simple and the agent that followed up with me regarding the sizing of my glasses was very professional. Keep up the good job.
I highly recommend this site for anyone that would need prescription glasses. The quality is great and the service is timely. I will be using it again.
Was able to order easily and when I had a question called number actually talked to a person promptly answered it.
Always good service.The quality of the blue pair were not as good as the black pair
I have purchased glasses from iLook for about 10 years. I always got decent quality glasses and a sense that they cared because I would get a phone call if they needed clarification on something.
So many styles to choose from, affordable and love these glasses. I will continue to to order from Ilookglasses
I received 3 pairs of glasses for less than half the price of one pair at a local optometrist shop. Very satisfied with the product.
I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.
I called to reorder the same glasses to the pair I loved and lost,so they looked up the previous order and I had them in a short period of time.
With help for measuring from the website forframes, we received 2 pair of glasses for less then the price of 1 pair from an eyewear place
As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.
Always receive great customer service. They reach out and confirm details before processing the order and they arrive fast and as expected. Great prices too
Great value,they look and fit great.
Pretty fast delivery.
Update - I received an email from Thea and he/she admitted they Doctor the photos. " The goal of picture editing is to improve the overall quality of the photographs, by retouching them professionally. Sometimes, the colour of the frame may also vary due to different computer calibration".
I recently ordered two pairs of glasses. On site they had vibrant colours. When I got them the one pair looked like basic black and the other had a few specks of colour. When I contacted them they said it's because THEIR pictures are taken under bright light. I went outside to test their theory and nope not any different. Then when they say you can return them you get charged delivery fee? Really? So if your looking for glasses that are basic black don't order any with colour. Pictures speak volumes. The most purple you can see on the one glasses is behind the ears? The front pictures are black. I don't see the blue and brown specks? Would not recommend as they just want your money without you getting what you want. They make it a hassle. I then said I'd exchange the one pair and because it was $10 more they tried to charge my account. Again, if they are the cause if my return due yo misleading pictures you would think they would in good faith exchange the glasses. I'm going back to Zenni.
We are truly sorry that the glasses did not meet your expectations. To make things right, we have issued a full refund for your order. While a prepaid return label is also provided for you.
Do not hesitate to let us know if you have any questions at all.
Very affordable, amazing customer service, always ready to help. Highly highly recommended
Very supportive, reliable, and authentic
My kids have been wearing their glasses from last 5 years.
Highly recommend
My only hesitation with a 5 star review is that I found the readers that I ordered aren't strong enough. And I don't know whether it was my new prescr. Or the glasses themselves.
Answer: You may find our sunglasses option online after you find a frame and enter your prescription.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you for reaching out.
We are certainly happy to help regarding your order.
I can see your conversation with our customer representative about the middle part of your steel or metal frames that does not fit over your nose. Generally it can be fixed by gently adjusting the nose pads outward, hence suggested to you via chat and asked you to let us know if it works or not.
Alternatively, you may absolutely exchange the glasses that do not fit properly (https://www.ilookglasses.ca/Satisfaction).
To proceed, we will send you an email with the steps to follow and then we will move forward from there.
We look forward to hearing back from you via email soon!
If you have any questions at all, please do not hesitate to let us know.