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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
1 helpful vote
Follow Sylvia M.
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First time ordering, very pleased. Did not order progressive and will be placing another order for progressive vision.

Date of experience: April 18, 2025
Canada
1 review
1 helpful vote
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I would shop here again.
April 27, 2025

I was concerned about ordering online but I am happy with my experience.

Date of experience: April 17, 2025
Canada
1 review
1 helpful vote
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Great selection, great service
April 27, 2025

I was worried as my progressive lenses are complicated and the frames need to be small. Everything is great, the prescription is perfect and the price can't be beat. And I get to support Canada. What's not to love?

Date of experience: March 19, 2025
Canada
1 review
0 helpful votes
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When ordering online the staff was quick to email back with questions on my order or answers to my questions.

Date of experience: March 30, 2025
Canada
1 review
0 helpful votes
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Great!
April 27, 2025

It was easy to order and I received my shipment quickly. My glasses fit perfectly. I'm very happy and will order from here again.

Date of experience: April 17, 2025
Canada
1 review
1 helpful vote
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Recommend
April 27, 2025

Good products, quick delivery, excellent customer relations. I love my new glasses!

Date of experience: April 16, 2025
Massachusetts
1 review
0 helpful votes
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Always Great!
April 27, 2025

Such an easy way to find and purchase glasses from your own home!

Date of experience: April 17, 2025
Canada
1 review
0 helpful votes
Follow Jelena F.
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Good service cheap quality
April 27, 2025

Service is good and efficient but the glasses themselves are cheap. I've had them for two weeks and 1 pair has the rubber for the ear moving around and pinching my skin, and the other pair I paid extra to have it turn into sun glasses but they never got any darker even after hours in the sun. They're just regular glasses.

Date of experience: April 17, 2025
Zoey D. iLookGlasses Rep
11 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.

Canada
1 review
1 helpful vote
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Great price
April 27, 2025

Love my new glasses, price and style are great, will buy again

Date of experience: April 17, 2025
Illinois
1 review
0 helpful votes
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Walter's 2 cents.
April 27, 2025

I'm no rocket scientist, and I wasn't sure how to measure my exquisitely chiseled 66 year old face (sorry eyes) for prescription lenses. I sent an email with my pupil width, and a young lady sent back asking who measured my distance. I replied that I had. Then I wrote about 225 prescriptions, and she fixed me right up with 2 terrific pairs of sharp looking glasses that I feel very comfortable wearing. They feel like I am not wearing them! Thank you look glasses for being so kind and helpful. This crotchety old man appreciates everything that your dedicated team do to help us mortals.

Date of experience: April 17, 2025
Canada
1 review
1 helpful vote
Follow Silvio E.
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I found the iLookGlasses website easy to navigate and filling in my prescription, once I placed the order all I did was wait for my glasses to arrive. I am glad with the frame I picked, I like it and fit very well. I am happy about my experience with iLookGlasses.

Date of experience: April 3, 2025
Canada
1 review
1 helpful vote
Follow Stuart M.
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Great value
April 27, 2025

I ordered new specs on a weekend, they arrived within a couple of days! The service is fantastic. The glasses were another nice surprise, they're just about perfect for me.
I'll never buy from an optometrist again.

Date of experience: March 19, 2025
Canada
1 review
0 helpful votes
Follow Leo W.
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Everything was good except that the Transition Lens could have been darker in the bright sunlight.

Date of experience: April 17, 2025
Canada
1 review
0 helpful votes
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Cheaply made
April 27, 2025

Very disappointed in the glasses I received... corners are rough where arm meets glasses and they are not clear at all. Having problems seeing through and when they turn to sunglasses there's a big gap down the center that takes longer to turn. I have tried to make them work but had to order elsewhere... so disappointing

Date of experience: April 17, 2025
Zoey D. iLookGlasses Rep
11 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, so we sent you an email with some options to make things right!
We look forward to hearing back from you soon.

Canada
1 review
3 helpful votes
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Excellent
April 13, 2025

My entire family has switched to Ilook. Service and quality are excellent, price is usually cheaper than most, and it is rarely more than a week to be delivered.

Date of experience: April 3, 2025
Canada
1 review
3 helpful votes
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Lense popping out
April 13, 2025

I have ordered a number of glasses over the years with no issue. This last order had a problem; one lense keept popping out and will not sit on the plastic wire properly. This is frustrating. I appreciate the quick email response. I am still waiting for further instructions.

Date of experience: April 3, 2025
Zoey D. iLookGlasses Rep
12 months ago

Thank you for reaching out. We apologize for the inconvenience. Your words are important as we continue to develop and improve our products/services.
We have reviewed your order and have made your replacement glasses. They will be shipped out to you soon.
If you have further concerns regarding your order, please do not hesitate to let us know, for we are more than happy to assist.

Canada
1 review
1 helpful vote
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Bon produit, Bon service, Pas cher
April 11, 2025

Facilité à communiquer avec un représentant et excellent suivi du personnel.
Excellents produits, surtout pour le très bas prix!

Date of experience: March 3, 2025
Canada
1 review
3 helpful votes
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Satisfied Customer
April 10, 2025

I've purchased three pair of progressives, one pair are sunglasses and I find they first quality glasses and I will return in the future. If you're like me you're hesitating at first but go ahead everything is guaranteed.

Date of experience: March 31, 2025
Canada
1 review
2 helpful votes
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Perfect fit
April 10, 2025

I was a little nervous buying my glasses online but between the great customer service and the virtual try on, I found some great styles that fit perfectly. I am very pleased with all the affordable options and how each pair of my glasses look. Plus I love supporting a Canadian company.

Date of experience: March 17, 2025
Canada
1 review
1 helpful vote
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I was very pleased
April 10, 2025

Service was expedient. I was extremely pleased with the product

Date of experience: March 31, 2025