Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My skin looks healthy and the makeup isn't heavy. Just wish it was easier to purchase in person
I love the products. I'm 67 years young and ladies my age must continue to look beautiful. You are also doing a good job of being inclusive. Also, please include ladies of my age in advertising..
I placed an order using PayPal. Looks like I was billed for 2 more items and an add on order of Power Renuw Cream. Not sure how this happened. I only ordered the Power Lift.
I had a question and submitted an email. It was answered promptly and satisfactorily. I think real people may have been involved - not just AI.
I have the no filter poreless base smoothing primer and the I woke up like this foundation. The match is perfect and I even got a mystery gift!
I have the I woke up like this foundation and the No filter poreless base smoothing primer. These are great products! The foundation matches perfectly and the primer feels very smooth and lightweight.
All of the products are excellent! I have definitely used my makeup game. Thank you!
The absolute best customer service I have ever dealt with. Products are exceptional
Company to aggressive on you subscribing. Can't take no for an answer. Tried to bribe with free products 4 times before you could end order. Will keep me from ordering next time, do not like sales tactics.
It is frustrating to purchase your product. There are constant intrusions by advertisements for subscription orders and other products.
It was good and very easy to follow and understand very easy and good
Very easy to place an order with you. This will be my second for your coverup makeup which I like very much and enjoy using.
09/01/24: I gave the review 4 stars only because the website was confusing on the yearly subscription. I didn't and still don't want it- it wasn't until the end I found out it was 94.00. I'm excited to receive the foundation but hopefully the subscription is cancelled.that step was also confusing. I just wanted to try the foundation.
Thank you
Carolyn Radman
I'm excited about receiving my new foundation. The only reason I gave it 4 stars, was because,forme, the website was confusing on the annual deliveries. I did not want the annual subscription. I certainly didn't know it was $94.00. Hopefully I was able to cancel it but that was confusing as well. Again, so excited for the foundation but hopeful the subscription was cancelled!
Thank you
Carolyn Radman
The team did replace it but only work 5 a $30 egift. I still had to pay $24. It this next primer isn't full And doesn't last me at least 5 months, I will never buy ilmakiage again and I will tell My friends and family to stop buying from them too. I love this product but 6 uses only is TOTALLY WRONG! HOPING ILMAKIAGE makes this right@!
I love this product the best hands down
It gives u the perfect blend
I would recommend it's amazing
I'm excited to get these new products in the mail. The order was easy to put together along with coupons. I will write another review after I start using the project.
The foundation and concealer was a perfect match and it goes on so easy! LOVE
I got a promotion code for a buy one get one free, I got charged for one product but didn't get a free product and promoted. I tried to see what shipping would be and instead got a processed order that apparently I'm unable to cancel! So now I'm out $52 for something I didn't even want! Companies can take your money in a second but take a week to respond or month to refund you!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

