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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Illinois
1 review
0 helpful votes
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Fantastic products
September 16, 2024

I love each product that I have. The mascara is to die for. Perfection.

Date of experience: September 6, 2024
Oklahoma
1 review
1 helpful vote
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Three orders
September 16, 2024

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
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A love love love your product
September 16, 2024

Great service great customer service and great service I love your product and your pricing

Date of experience: September 6, 2024
Georgia
1 review
0 helpful votes
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TRICKED
September 16, 2024

I INDEED ORDERED THE FOUNDATION, AND I BEFORE I REALIZED WHAT I HAD DONE THERE WAS A POP UP THAT STUCK ME WITH PURCHASING A CONCELER THAT I DID NOT WANT AND IT WON'T LET ME CANCEL IT. THE POP UP CAME UP AND I THOUGHT I WAS COMPLETEING MY ORDER ON THE FOUNDATION BUT IT GOT ME, I IMMEDIATLEY TRIED TO CANCEL, NO CAN DO, SO NOW I HAVE TO RETUEN IT WHEN IT COMES AND WAIT ON A REFUND...SMH!

Date of experience: September 6, 2024
Missouri
1 review
0 helpful votes
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GREAT Mascara!
September 16, 2024

This mascara goes on smoothly and lasts all day. I like that is it also waterproof.

Date of experience: September 6, 2024
Ohio
1 review
0 helpful votes
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I ordered it on 8/30/24, thinking surely I would have it by now.

It won't arrive until 9/10/24. If IL MAKIAGE wants TIMELY reviews, maybe they should have selected a company other than DHL that did absolutely nothing with the package until 9/5/24.

Ridiculously slow.

Date of experience: September 6, 2024
Canada
1 review
0 helpful votes
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Super!
September 16, 2024

Ravi d'essayer vos produits. Par compte, la navigation sur votre site internet est un peu à retravailler. Il y manque quelques informations, telle que les informations de prix: n'est pas indiquée les prix en devises canadiennes. Ça serait bien apprécié. J'ai eu toute une surprise de voir le montant prélevé, avec les taxes et la livraison, au total le prix était très élevé pour seulement une crème pour visage!

Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
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This line is the best!
September 15, 2024

At first I didn't like this makeup, then I noticed how well it settles into your skin without accentuating the fine lines like some other "high-end" cosmetics do. I am now going to try some of their other products to see how I like them.

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Woke up like this!
September 15, 2024

Love this product and all of their products! Goes on smoothly and flawless! Been very happy with everything I have purchased!

Date of experience: September 5, 2024
Missouri
1 review
0 helpful votes
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Easy
September 15, 2024

Easy to understand & navigate website. I, of course, will see how I like the products after I receive them!

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
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Happy Customer
September 15, 2024

I live in Canada and placed my order and my product was delivered in 3 days and was surprised how quickly it came.excellent service, however, when it said my item was shipped I wasn't given a tracking number but all good I got it..

Date of experience: September 5, 2024
Texas
1 review
0 helpful votes
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Wonderful Products
September 14, 2024

So easy to order my favorite face products. Been using the face products for years.

Date of experience: September 4, 2024
California
1 review
0 helpful votes
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Great customer seevoxe
September 14, 2024

I wasn't happy with my product, but the customer service has been exceptional—responsive and super accommodating. I'm grateful to remain a customer because of their outstanding support.

Date of experience: September 4, 2024
Michigan
1 review
0 helpful votes
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Best foundation I've EVER used. NO JOKE
September 14, 2024

I was very skeptical at first as we women know it's hard to find the perfect foundation. One that doesn't break u out in pimples. One that people can't tell u wear it. Well the search is OVER lol this is it ladies. 100% satisfied with this. I received one that was damaged before but once I emailed them they let me keep the damaged one and sent me a free replacement. FREE. I will continue to purchase from IL Makiage. I never write reviews but I had to for this.

Date of experience: September 4, 2024
Illinois
1 review
0 helpful votes
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Ordering online
September 14, 2024

Easy to order online. The staff assisted me when I needed it. Great experience.

Date of experience: September 4, 2024
Wisconsin
1 review
0 helpful votes
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Interesting
September 14, 2024

Good so far waiting to see if I like it and how well it will work

Date of experience: September 4, 2024
California
1 review
1 helpful vote
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Products
September 14, 2024

I have really liked everything in the skin care line. I especially like the serum and the power lift. They feel wonderful and I think my skin looks more hydrated.
I have the foundation it's not my favorite it feels dry I mix it with the moisturizer.

Date of experience: September 3, 2024
California
2 reviews
0 helpful votes
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I bought some of your products before and when I went to replenish what I bought before, there's no way to just go and get the product. I have to go through all of the craziness again. Please make it so that people can actually click on "Shop by Product" as the menu bar would indicate. It was driving me mad and made me think twice about the effort being made.

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Great
September 13, 2024

Great products and service. I always get compliments about my skin

Date of experience: September 3, 2024
California
2 reviews
0 helpful votes
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The coupons always get me
September 13, 2024

The coupons always get me. How can I pass on them makes these products the same price or cheaper then drug store products and they are way higher quality

Date of experience: September 2, 2024