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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I love each product that I have. The mascara is to die for. Perfection.
I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.
Great service great customer service and great service I love your product and your pricing
I INDEED ORDERED THE FOUNDATION, AND I BEFORE I REALIZED WHAT I HAD DONE THERE WAS A POP UP THAT STUCK ME WITH PURCHASING A CONCELER THAT I DID NOT WANT AND IT WON'T LET ME CANCEL IT. THE POP UP CAME UP AND I THOUGHT I WAS COMPLETEING MY ORDER ON THE FOUNDATION BUT IT GOT ME, I IMMEDIATLEY TRIED TO CANCEL, NO CAN DO, SO NOW I HAVE TO RETUEN IT WHEN IT COMES AND WAIT ON A REFUND...SMH!
This mascara goes on smoothly and lasts all day. I like that is it also waterproof.
I ordered it on 8/30/24, thinking surely I would have it by now.
It won't arrive until 9/10/24. If IL MAKIAGE wants TIMELY reviews, maybe they should have selected a company other than DHL that did absolutely nothing with the package until 9/5/24.
Ridiculously slow.
Ravi d'essayer vos produits. Par compte, la navigation sur votre site internet est un peu à retravailler. Il y manque quelques informations, telle que les informations de prix: n'est pas indiquée les prix en devises canadiennes. Ça serait bien apprécié. J'ai eu toute une surprise de voir le montant prélevé, avec les taxes et la livraison, au total le prix était très élevé pour seulement une crème pour visage!
At first I didn't like this makeup, then I noticed how well it settles into your skin without accentuating the fine lines like some other "high-end" cosmetics do. I am now going to try some of their other products to see how I like them.
Love this product and all of their products! Goes on smoothly and flawless! Been very happy with everything I have purchased!
I live in Canada and placed my order and my product was delivered in 3 days and was surprised how quickly it came.excellent service, however, when it said my item was shipped I wasn't given a tracking number but all good I got it..
So easy to order my favorite face products. Been using the face products for years.
I wasn't happy with my product, but the customer service has been exceptional—responsive and super accommodating. I'm grateful to remain a customer because of their outstanding support.
I was very skeptical at first as we women know it's hard to find the perfect foundation. One that doesn't break u out in pimples. One that people can't tell u wear it. Well the search is OVER lol this is it ladies. 100% satisfied with this. I received one that was damaged before but once I emailed them they let me keep the damaged one and sent me a free replacement. FREE. I will continue to purchase from IL Makiage. I never write reviews but I had to for this.
Easy to order online. The staff assisted me when I needed it. Great experience.
Good so far waiting to see if I like it and how well it will work
I have really liked everything in the skin care line. I especially like the serum and the power lift. They feel wonderful and I think my skin looks more hydrated.
I have the foundation it's not my favorite it feels dry I mix it with the moisturizer.
I bought some of your products before and when I went to replenish what I bought before, there's no way to just go and get the product. I have to go through all of the craziness again. Please make it so that people can actually click on "Shop by Product" as the menu bar would indicate. It was driving me mad and made me think twice about the effort being made.
The coupons always get me. How can I pass on them makes these products the same price or cheaper then drug store products and they are way higher quality
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

