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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was purchasing the products I need and was a bit disappointed that I was not able to use more than one code that I have received. I wanted to get the most bang for my buck, tried to see what offer was better, but was unsuccessful. No way to keep items in cart and change e gift, etc. was hoping to get my birthday credit with another savings…..
My experience was very easy. It was uncomplicated. It was refreshing to encounter simple website with no complications. And the products are spectacular!
I have purchased cameo redness defense previously, and was very surprised with results, I couldn't wait to repurchase since during birthday month, customers receive a second product free. I am very happy with products I purchased and will continue to be a loyal IL Makige customer.
I really wanted this to be my holy grail for my deep wrinkles. So tired of trying brand after brand if supposed wrinkle removing creams and serums. Guess I'll his will just have to join the graveyard drawer with all the other letdown brands.
I discontinued my service before, and I am doing it again because as I reactivate my replenishment, I am charged, and the site is set up where it does not indicate you are charged. So I then put my make up choice for the replenishment... they charged me again. Then, trying to navigate the site, somehow I was charged for an add on... None of this would be as disturbing until I immediately sent a message to cancel my current orders advising what happened and they had the nerve to say when an order is made it immediately goes to the warehouse and the order can't be canceled... So why do they have an option to cancel your current order that you just made literally... I canceled my service again because they are just money grabbers... the product in my opinion was worth the try, but I hate there policies as they are not customer friendly. And I believe they have their site set-up to ensnare people like this... I don't trust them at all! Beware!
I am very pleased with the results obtained with IL Makiage Foundation. It provides full coverage all day and I no longer need to touch up my makeup throughout the day. Additionally my face doesn't feel oily and looks very natural. I have to admit this has become my favorite foundation!
I placed my order with my birthday BOGO offer, I put 2 of the primer in the cart. I was $1 from free shipping
I tried to order a lip treatment and then it took away the primer discount and put it towards the lower price lip treatment. There was no way for me to add a product to get free shipping. I like the primer but your site is a headache to use
Just ordered second bottle! Absolutely best foundation I've ever tried and I've used all of the best. Looks like skin. Just beautiful! I get compliments all the time
I love the autoship option but it makes it difficult to change shades in products like lip color. I ended up having to cancel the entire thing and start fresh. I love the products but the website doesn't flow well.
I wanted to order a new product and include that product along with my current authorized-shipment to avoid sending two separate packages and paying two shipping fees. I was unable to do so. It would be convenient to have the option to add a product to an auto shipment in the future. Other than that, great experience.
I didn't like the product, couldn't return it, and now was auto subscribed. When you go to the website to cancel the subscription you never signed up for, you can't find cancel nor can your search for it.
I always have a great experience. I love the foundational primer that I got from llmakiage. I have no doubt that I will love the powder I just ordered too. Thanks llmakiage!
I did not want anymore make after I received the first make up order. I canceled and the make up just shows up and I am charged. Not happy with anything. So time to cancel my subscription.
I have been using the concealer, eye liner and black card mascara for the past two years. These are the best products that I have ever used. The concealer blends perfectly with my skin tone. The eyeliner and mascara go on smoothly and lasts all day.
Love il makiage makeup. The quality is luxurious. I have ordered several times because I love the makeup. The site is easy to navigate and. Use. I appreciate that I could save things in my cart until I am ready to buy them.
I find the site very confusing to use and overwhelming in trying to figure out which are the right products for me. Also trying to apply a discount code is so disfigured! None of which reflects on the products themselves with which I'm quite happy.
I've searched and search and but this time, "Woke Up Like This" found me! Full coverage, plus a natural look, long wearing and it is hydrating. Perfect foundation. Thank you 🥰
I always find IL Makiage portal to be very easy and no complications. I find my products fast and no hidden agendas to make you buy more. Love it always! Been a subscriber since 2022!
I am disappointed with the online ordering… your system always adds the "add on", which I didn't want. All I wanted was the skin face exfoliator. And now I'm being sent and charged for another foundation. I ended up with another foundation last time I ordered. Now I have another one coming that I don't want or need!
I have worn the makeup for 3 days since receiving, the coverage is heavy and chalky. The filler does not cover my fine lines or under eyes. I will be returning it.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

