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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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My daughter told me about your foundation. I am just waiting to see if I like it! Ordering was easy and I am hoping for a great shade.
I absolutely love this brand. Every time I've needed a shade exchange or adjustment, the process has been seamless and stress-free. They always accommodate me, and I've never once been required to return a product — which makes trying new shades feel easy and customer-friendly.
On top of that, the products themselves are amazing. I recently repurchased one of their skincare products, Power Serum Boost and it's just as fabulous as I remembered — high quality, effective, and worth every penny.
Between the flawless formulas and the exceptional customer service, this company truly stands out. I'm a loyal customer for a reason! 💖
Like i literally ordered from this website alot hut i do expect that shipping should be zero why shipping is added when i'm ordering for like 85 or 100usd & if i'm using giftcard or gift code shipping should not be added
I got your makeup because I like it a lot. But I'm older. Ordering is daunting. I ordered once before and somehow put things in "my bag"... I ended up getting a package for over $400
I tried to return more than half of it but couldn't. I sent a note to customer service but got no help. So I like the make up but will never order anything but one at a time.
The order I placed today is my first in a while. Until recently, I was ordering quite a bit from Il Makiage. But... it slowly turned into subscriptions and constant emails. It was SO annoying! I love Il Makiage and am hoping this won't turn into a barrage of things I don't want. I'm perfectly capable of ordering and managing my own orders.
That being said, I'm SO looking forward to receiving your products again.
I clicked on an additional 20% off and it automatically charged me for an "add-on" item! Tried to cancel and they wouldn't let me. So NOW, I have to take the time to return the item! Which was charged at full price, NOT THE 20% off
Twice I ordered the plumping cream and twice the silver spoon broke. I'm hoping it doesn't happen again either my next order after the cost of the item.
I honestly feel this one should have been on the house for the poorly manufactured item it comes with.
I have used another IL Makiage product and loved it so excited to try the No Filter primer. Great information on the site and wonderful reviews made this an easy decision to purchase. Can't wait to try it!
Ordered mascara then accepted offer for 20% off the flawless product. Final charge was full price. So you can cancel the flawless product…..
I cant give you an accurate update yet once my product came i will definitely shoot you gus a message Ive done foundation before i want to see with the primer
What a sweet time it was to explore shades that actually matched and beautifies me! Can't wait to doll up with my new foundation!
Website doesn't have a "Sort & Filter" button, and you can't add a promo code unless the product is under $100- which is weird.
I ordered one item for $74 and then a message came up that I can get 20% off my order if zi order another item but I did not get 20% off. I want to cancel the second item. I will not order from you again.
I placed an order just a little while ago I only wanted the # 35 foundation but was charged for a #45 foundation and a setting spray which I do not want. The order numbers were IM1007ZU1AQ-U. And order number *******. I want my money returned to my account immediately.
I began using Il Makiage about 2 years ago. Their products are made with quality ingredients, consistency, and it shows. Although a little pricey, these products last for a while as you only need to use a very small amount for the desired effect. They are kind to my mature skin and I will continue to use them.
I can not use my discounts for getting a subscription because the server always tells me all of my ways to pay are rejected…no problems with any one else! So frustrating, and no real person to talk to so that I don't have to clear my cache, and not sign in as a current customer…so no discount, ever! As all of their customer service is limited Ai bots 🤬
I feel like you should find more people who is actually buying your product and not so many celebrities I'm 64 and fabulous come February 17 next month is my birthday. I'm not a make up person but now that I'm a little older I said just wanna try. This is my first time using make up And I started with Max once every blue moon I would put it on make up expires. I found out my Sister sister throw that away you had that forever and I may have used it once or twice and very expensive so I love the way that Tone looked for my skin and I'm gonna try this and see how that goes. My Sister said don't do it. You ain't gonna do them but try one time and then it is sitting in it expire. I said oh well I am very much interested because The look on your celebrities was very flawless and I want to try it.
I try to put in a promo code but there is not a submit button to actually submit them. I had a promo code for my birthday along with a $15 code credit and it doesn't let you submit it
I was excited but hesitant to order these products due to cost. The order process/website was frustrating. Then you get bombarded with discount offers after your order is placed. I took one sadly and the discount wasn't applied. I contacted customer service immediately and they said it was already sent for shipping and couldn't be cancelled. SERIOUSLY!? And didn't even ask or offer to just apply the discount. The after no less then 5 to 10 emails back and forth a few sending them info I already sent i said just cancel the whole order. And they said to.late ( been an hour ish at best). And then said they may not send a return label. Uummm.free returns right? I find this to be poor marketing and service and don't care if the product is good if the company isn't.
Everything was fine until
I was checking out and I couldn't move forward until I clicked on the thing that made me have to buy primer that I don't need
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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