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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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My very good friend is a regular subscriber and she introduced me to the products she buys. They are amazing! Website was easy to use and navigate.
Although I rarely wear foundation, I'm always interested in a new idea. Makiage is a well respected cosmetic line. A group of lovely young women greeted me and led me thru the process of applying the product, etc. It meets its promises. I received 100$ gift card! Yeah! But not so fast... the purchase products site was not so.pleasant. I chose two products
And had trouble paying for them, because that dote kept kimping to.other items... try this and thst!
I was bombarded with product I didnt want. Until it bounced me off!. Ha, what the hell? I sent a customer complaint, that said you'll hear from us in 24 hours. Let's see... I'm waiting..
Easy to place order but annoying that I have to click thru so many offers before finally getting to place it.
I had ordered the wrong color so I emailed customer service and they replied within 5min and took care of my problem. They are replacing it with the Color Match results. Thank you Aria,
Marinella
A few days ago I tried contacting customer service about not being able to apply a code I had for a credit but never received a response. (I was in a focus study that in lieu of cash was given the code to apply to purchasing IL Makiage products). When I was finally able to use the code it charged me shipping which the site at first showed shipping included, but then charged me anyway.
It's a bit frustrating and I'd like, in good faith, either my shipping charge reversed or perhaps a free mascara or something to cover the added cost.
I'm 75 but appear much younger. No wrinkles but my skin for some reason became dry and tough feeling. I tried everything. Nothing worked until this miracle product! Can't live without it! Soft beautiful skin!
Have tried many different brands of make up and this has been my favorite by far! The foundation does not feel caked on. The quiz was quick and figured out my match in a matter of minutes! Highly recommend this brand if you're looking for quality.
I went through your site for over 20 minutes trying to find a way to contact you directly! There is no way to contact (Phone number) directly. Everything is through email, and very unsatisfying to get things corrected. When I first started with the company, I had no problems. Lately my subscription has changed, and not by ME! I am receiving the wrong primer with my order, as well as you are doubling it and not giving me a way to return it! I don't want to cancel, but I DO want the right product!
I SHOOK THE BOX AND HEARD NOTHING! THE BOX WAS SEALED BUT EMPTY! I GOT ON YOUR SITE AND IT SAID THAT I HAD TO WAIT 24 HRS!? FOR WHAT TO REPORT AN EMPTY BOX!
I got the wrong color of eyeliner I wanted black. I never wear blue. Came fast but do not like it at all
Honestly, love the makeup, perfect blend…but confusing. I did not want auto ship. My makeup will last at least a year. Thank you.
I've always received outstanding customer service from IL MAKIAGE from orders to returns it's always been a smooth process. It's what keeps bringing me back to them to order my favourite products. Cant say enough good things about them.
I place my order on 5/6/25 and today is 5/13/25 and I have yet to receive a a tracking number. I would like my item.
Even though I've canceled auto ship three times, and received confirmation emails I continue to receive product and being billed! Stop this fraudulent practice! Do not buy from this company! So frustrating!
So much trouble ordering. Either the discount code doesn't work or none of my credit cards work. Try, try, try,... very frustrating. Write to customer service. No help there. Keep trying. Get frustrated. A week later they send me another email and now it works. This last order went through.
The product is amazing. I'm bought a couple times now. However this time following my purchase which was smooth and easy, I was offered a $20 coupon for a future purchase if I filled out the questionnaire. After I completed it, the page just went blank and I didn't receive any discount code. Other than that it was great.
When taking the color match quiz, the site only provides two product options that match your skin. It would be better of the site would provide a list of color matching products that would work with a persons particular skin tone once they completed the test. Thank you.
I was easily able to find the product that I wanted and purchase it. I didn't have to remember a long promo number because it was already on my invoice.
I was charged for an item I didn't not want and I can't cancel it. How did that happen and how is that legal. Can I please get it canceled
I actually came across Il Makiage by accident. I was scrolling through my phone & it popped up out of nowhere. I went to the website as I've always been very interested in my skincare products. I have rosacea, but I only have a reaction every once in a while. I'm 58 yrs. Old & on disability but I've always thought quality over quantity. Well, I looked over the website & thought I'd love to try these products, however, in my honest opinion they're very expensive compared to other high line skincare companies. I have tried both the Power camo redness defense, the No Filter Primer, & the power lift plumping cream. I had to make a decision because I cannot afford them all. The camo redness works okay, but it does leave a slight film after it dries. However, The No Filter primer is absolutely incredible. I would have to say this Primer is the best I've ever tried. It's so smooth & silky to the touch & leaves my skin absolutely flawless. I've even gone without makeup which I never did before. The power lifting plumping cream was okay. I'm sure certain people may need it more than I do, but I'm definitely sold on your No Filter Primer. The only other issue I have is sometimes I wake up & my eyes are a little puffy. I use other creams but I've never found one that I'm really hooked on. I wish I could find one that really works effectively & that I can see the difference right away in stead of waiting 2 or 3 months. I don't have discoloration under my eyes it's the puffiness I want to get rid of.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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