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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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California
1 review
0 helpful votes
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Just love it
January 16, 2024

Actually no complaints with the products I purchased cause I used to wearing it and is really good, fior my skin I just hope having the product before my trip this weekend.

Date of experience: January 15, 2024
Massachusetts
1 review
0 helpful votes
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Disappointed
January 23, 2024

Would not take my visa for trial. I had to purchase all 3 items. Did not give me the discount and it did not include the free brush.
Very dissatisfied with purchase. No phone number to call, I had to email my complaint.

Date of experience: January 15, 2024
Wisconsin
1 review
0 helpful votes
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Reoccurring order
January 23, 2024

My order was canceled because I canceled the reoccurring order. I just wanted to try the makeup a one time purchase. I am very disappointed with Il Makiage.

Date of experience: January 15, 2024
Illinois
1 review
0 helpful votes
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Good product but not the only one
January 16, 2024

I used this product for about a week and didn't see any difference in my results compared to my current product.

Date of experience: January 15, 2024
Washington
1 review
0 helpful votes
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Es light no se siente pesado como otros productos recomendado

Date of experience: January 15, 2024
Virginia
1 review
0 helpful votes
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Awesome customer service
January 16, 2024

Had an issue with my order and in less than 24 hrs I got it resolved, no hassle at all, best response ever. Thank you ilmakiage.

Date of experience: January 15, 2024
New York
1 review
0 helpful votes
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Normally your left guessing on which tone to buy. I was not not gonna purchase this until I took the shade test. It was very thorough and I feel really good about purchasing the shade that was recommended for me. Great experience.

Date of experience: January 15, 2024
California
1 review
0 helpful votes
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Not crazy about it
January 23, 2024

The powerlift does not absorb into my skin, it feels like i have a layer of lubricant sitting on top of the skin.

Date of experience: January 15, 2024
North Carolina
1 review
0 helpful votes
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ALL the products are fantastic! I really like the auto ship, the timing it perfect! The brush is the best I've used!

Date of experience: January 15, 2024
California
1 review
0 helpful votes
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Amazing
January 15, 2024

Always pleasant 5 star customer service. The products are amazing it works

Date of experience: January 15, 2024
Pennsylvania
1 review
0 helpful votes
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Horrible
January 22, 2024

Never purchase anything from you guys again, you went in my bank account and took $$ out without my authorization so I cancelled everything and want a full refund ASAP!

Date of experience: January 15, 2024
New Jersey
1 review
0 helpful votes
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SNEAKY AUTO REPLENISH
January 22, 2024

Auot replenish needs to be removed. I stated I didn't want it, but got it anyway. This happens quite a bit.

Date of experience: January 15, 2024
Texas
1 review
0 helpful votes
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Easiest shopping experience!
January 15, 2024

This was the easiest online shopping experience I've had! Thank you!

Date of experience: January 15, 2024
Utah
1 review
0 helpful votes
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Great Customer Support
January 15, 2024

I waited slightly to long to return my try before you buy and the support team helped me replace the color with out any cost to me. It was great customer service and I immediately ordered attritional items.

Date of experience: January 15, 2024
Arizona
1 review
0 helpful votes
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It went very smoothly
January 15, 2024

Easy to answer the questions and order product. I am excited to see if the product is as good as advertised.

Date of experience: January 15, 2024
New Jersey
1 review
0 helpful votes
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Fantastic product
January 15, 2024

I brought the primer and foundation and just tried it today. The primer glides on n covers pores and the foundation goes on smoothly and is so light on the skin it feels like you are not wearing any products. Just placed an order for their skincare

Date of experience: January 15, 2024
Minnesota
1 review
0 helpful votes
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Perfect Match
January 15, 2024

I recently bought the foundation and concealer. I woke up like this and f* I'm flawless and I can't believe how easy it was to find my perfect match! This was the first product I tried and because I liked it so much I bought the ultra maximizing lip, plumper eyebrow, pencil kit and the skin volumizer, and I am very excited to receive them to try them out!

Date of experience: January 15, 2024
Florida
1 review
0 helpful votes
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Perfect Match
January 15, 2024

Took the quiz, got a perfect match on foundation. Also tried bronzer for the first time and I live it! So glad I found this company.

Date of experience: January 15, 2024
Colorado
1 review
0 helpful votes
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No visible area to add discount coupon to orders. Also add ons are confusing and easily incorrectly added and charged. Feels very scam like

Date of experience: January 15, 2024
Idaho
1 review
0 helpful votes
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I recently purchsed items from il Makiage. Although two items did not work for me, I was very happy with the company and the ease in which I was able to return them. I did keep product and only returned the ones that didn't work out. The return instructions were very clearly stated on the package and were very easy to follow. It only took a few minutes. I was given the choice to exchange or return. I have and will continue to purchase from them. I'm a very happy customer.

Date of experience: January 14, 2024