On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So, I didn't have the best experience, after looking into this brand and finally taking the plunge to go on and give it a try. This is my first order, I took the quiz and uploaded a picture. Decided to give the primer, foundation, and concealer a try. First off, it took about 2 weeks to receive my items (although it shows something like 2-5 days to receive). Because of this, I get a $15 coupon for their products. Well, that would be great if I was already a customer, and this wasn't my first order… why would I want to buy more stuff before even receiving my initial order. Especially considering that I highly doubt there's anything for $15 and it would end as another tactic to get me to spend more money with them. Which that is understandable, I know that's how retail goes. Anyway, I finally received my order nearly 2 weeks later, and try the products. As my luck would have it, the foundation made me look almost orange in a way. It looked awful on me. I have a hard time finding a matching foundation as it is. The concealer ended up giving a little better match than the foundation, although I of course prefer to have a concealer in a slightly lighter shade than my foundation usually is. I plan to send it back, but I just don't know how I feel about having to wait another 2 weeks (I'm sure after they receive what I return of course) to try again. I can honestly say I do like the primer pretty well so far, not sure that I like it anymore than a few brands that are less expensive than this, but may change my mind after I use it with a better matching foundation and concealer.
The website is easy to navigate. Orders come in a timely manner. I have loved every product I have tried. From primer, foundation, mascara, eyeliner and skin care products.
Product ordered in error due to a wrong click of a button. Immediately messaged costumer service to cancel 2nd order but told product already shipped. That should have been more then enough time to cancel product ordered in error. I will return all products ordered and not deal with this type of company again as well as spread the word
They were very knowledgeable and able to fix my problem very quickly
I didn't like the promotions for a "better deal" every time I pressed a key... If I want extra products, I would order it! Felt dodgy and manipulative!
Opened the box and my bronzer was like chunky powder.
So disappointed. Been waiting for it for I am out.
Horrible experience I will not be going to this brand again. I don't understand why all the charges I only understand the 590 that's the try it charge but I'm getting charged for other stuff that I didn't even purchase so maybe it was a miscommunication on my part, or the companies fault but I just don't understand the charges.
It took a very long time to receive my order. In fairness this is probably not a problem for the company but with the shipping company. Ill Makiage did send an apology and coupon for future orders. I love this makeup! The color seems a perfect match. It feels very light on my skin and looks natural. So far it was definitely worth the wait and I highly recommend the product.
Did a trial and color was way off. IL didn't charge me and offered a replacement for correct color. Any company that stands by their product, whether it works for consumer or not, is A+ in my book
Muy mala porque nos engañan y no se puso mi número de apartamento
Good match and quick delivery. I recommend their product.
The process was simple. Found my shade and I'm ready to go with it.
I don't like how it automatically suggests and checks off another product for you to buy after you select something. I ended up inadvertently purchasing a concealer alongside foundation when I only wanted foundation. So annoying and sneaky.
I absolutely love the primer. It gives my skin a smooth and even look.
Didn't try it yet, I just purchased it and got No discount was given?
Already filled this out twice. Makeup came frozen, wrong color, not in clear bottle package, but instead in a black squeeze tube. What! What? Was NOT NOTIFIED THAT MY PRODUCT WAS ON ITS WAY.
NOT GOOD.
NOW IT LOOKS LIKE I AM GOING TI NEED FULL OFFICE SUPPLIES TO. BE ABLE TO EITHER SWAP IT OUT OR GET FEFUND
Was not notified that my package was in its way!
So it was in my mailbox over night in 20 degree weather.
The makeup is thick and too light. It's hard to put on my face
Unlike the ads where it shows it glides right on.
Very unhappy I was sent this squeeze tub instead of the bottle that was advertised.
Wasted almost 55 dollars after tax and shipping.
I'm sad and very disappointed.
I am very pleased with every single product I have purchased from Il Makiage. Their customer service is also excellent!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members