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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love this foundation
So light weight, full coverage
I was shocked on how perfect it goes in your face and the color matching with just taking a quick quiz on line.
I absolutely love it
The quiz is short and easy to answer. The shade looks like a good match from the pictures, super excited! After i placed my order, within minutes it had already been processed. Great service.
Very much satisfied with the purchase. You can not get this much coverage with any other other brand.
This is by far the best foundation I've ever used. The shade match test found the perfect match for me. The coverage was excellent. It's light weight and seamless.
Order was doubled and card charged doubled with out my consent
My experience was great with the app. Hopefully I filled out the colors correctly and I love the product that I get I can't wait to find out.
I received my products and after a day or two the mascara brush broke off inside the mascara which made it useless I reached out to customer service and they immediately sent a new one and gave me a 20% off coupon to try something else on their site. They didn't ask me to hassle with returning the broken item which I was not expecting but grateful because who has that kind of time?
Ordering would have been fine had it not been for the bombardment of continuous upselling. Disgusting!
I have been using il makiage moisturizer and makeup for a couple years now. Very moisturizing. I am a 50 year old lady surviving my skin ever changing.I have tried many different moisturizers in my life and this brand is pretty wonderful. Definitely recommend.
How do i return the product? Was not happy with the color and looked patchy and caked on.
I got the product and was excited to put it on, open up the applicator brush box to just a plastic sleeve, no brush. The packing box was sealed so I KNOW it left their facility empty and not quality checked. Then I used a sponge to apply the product and based on what I picked on pictures, I even chose a darker foundation because I tan in the winter and it was two shades lighter and I looked ghostly. Contacted their customer support via info on their site and said they'd get back to me in 48 hours and its been over a week. BIG TIME don't do it, horrible customer service. I think social media made them famous fast and they just don't have the quality to back up the orders.
I'm excited to say that my experience with you is wonderful. I've always been diligent about my skin regiment even as a teenager. I took care of my skin and it paid off. Now that I'm 69 years old I want to continue to improve. Aging is challenging to say the least. But now I can combat that challenge with your product. I've purchased your concealer and makeup and I'm very impressed. Now you have a product for firmness. I will most definitely be purchasing other products in the future.
I want to add that I love the test that helps us determine the exact shade of makeup and concealer. Brilliant!
Thanks Toni
Wanted to try before I bought. And was charged full price
I love your product but I didn't want to subscribe but the website would not accept anything else. I don't like being bullied by tech and won't buy again if this continues. Please adjust your site. I'm in marketing and i know that you can run away more customers with a pushy site. Unfortunate
The best blue mascara on the market and I tried high name brands.
Need a customer service line. Makeup was light and wanted to change color to a slightly darker shade, think I may have made an extra auto ship account, which I don't need two different foundations. Not sure😒
I have had a great experience this is my third order and I will continue to order.
I ordered a purchase on 1/9/24 and received a shipping notice on 1/10 with a tracking number. The product still hasn't shipped and there's been no response to my inquiries.
I went and checked out for my product and didn't get the discounted price for signing up for subscription. So no, I'm not happy with this current sale that I just had.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members