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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I've purchased from ll Makiage about 5 times. They like everything I've bought. What I really like is the skincare products come in glass containers. They have great sales and customer service is on point If I could I'd subscribe to them for at least two products. Atlas my bank account doesn't let me lol
It was very easy and quick to navigate the site. My purchase was made with ease. I had made previous orders from them and have been very pleased.
I've purchased several different items from them and all of them are great! They do not disappoint. All items are well made and are great quality! It is definitely worth the money and time.
Very som ppl e basic concept for ordering the best makeup around. Very easy test to take to match your foundation color and simple payment/ checkout
I am 53 they make very user friendly and I love the product. I have been using this product over 2 years it is easy to apply and I have recommended to several of my friends. Especially since my eyebrows are blonde to find something to work has been a challenge. I would recommend the brow tint to anyone.
I have recently had an uninspiring experience with Il Makiage. There is no way to contact Customer Service by phone, only email. At one time emails were answered quickly and with positive results. My last two emails have been problematic. One was responded to after a second was sent complaining of no response. Another email was answered within a few days asking for some photos so they could answer my question. Photos were sent a few days ago but no response has come. I decided to just go to the website and reorder the products I needed. I had a lot of trouble negotiating the website to order two products on auto-replenishment. I finally deleted what was scheduled and started over. I got it done but it took much longer than necessary. The products are good but the website and customer serviced is a challenge.
At 47 years old it is challenging to find the perfect foundation. The perfect foundation and shade does exist! After party 095 is the one for me! Feels and looks great on my skin! THANK YOU!
Easy to navigate. Great experience. No problems ordering items. Will order again. Suggested to friends and family.
Customer service care is impeccable the only thing I could suggest is to have an actual App for easy sign on and access to my account
It's easy to use and find a match! Will be recommending to all 7 sisters. I had a coworker also help me take the quiz yo be more accurate! Waiting anxiously for my delivery
I filled out all information for shipping and somehow it was not recorded correctly! Also I found it ridiculous to pay for shipping
True story- I applied before I fell asleep and completely forgot the following morning, but when I looked in the mirror I was STUNNED! I was skeptical at first, but after hearing about it from several people I gave it a go, and I am so happy I did!
No me gusto el acabado de la base, está demaciado seca y muy amarilla nada que ver con piel 😓 es la primera vez que la compro porque pensé que era mejor que la base de embrace cuadrado pero está pésima.
I really like this primer, but the packaging makes it difficult to dispense when it's running low. It would be great if the bottle allowed visibility into how much product remains. A pliable tube would be a better alternative, ensuring you can access every last drop and truly get your money's worth.
Site was good. Didn't care for all of the add-ons at checkout though. So annoying. Once the purchase is made I don't want to keep getting other offers. Let me see if I like the product first!
They trick you into clicking things and then you get charged. These orders don't appear under Orders and you can't cancel them. And there is no number to call.
I use several of their products. They are beautiful. Easy too apply. Not cakey. Great for aging skin! I keep trying new things and I'm never disappointed!
I'm no newbie to skin care and makeup - so discovering in my 60's that I love each new Il Making product I've been trying recently is really fun! Great quality, great packaging, with barely there but such clean & lovely scents (especially the light blue plumping cream!), competitive prices and very innovative products for wrinkle correcting!
Your products are truly amazing. I'm 64 and I get many injections in my face. I also purchase a lot of serums at my spa which are three times the price of your products. I truly will be buying from you only. Keep up the great work.
I didn't try out this for a couple weeks because my hubby developed severe sciatica. So I was surprised when I tried to pump the product to see how well it worked for me, when it would not pump out at all! I took the top/pump off and tried to use it just by putting some on my fingers and then applying it to my fact. Worked okay but without a useable pump it is challenging (& irritating) to open the container up each time. Because of this, I have only used it 2 times.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
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