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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Products are great, just wish they would come in travel sizes. However, I find navigating the website and making a non-subscription order extremely difficult.
I love ILMAKIAGE products which is why I keep purchasing - I do not subscribe as I do not need monthly replenishments. I do wish there was more of a discount for repeat customers such as myself without having to subscribe to get the cheaper prices. Other than than, so far I have been very happy with the products and will continue to be a customer unless it becomes too costly for me. Thank you so much for listening and keep it up ILMAKIAGE! I did just order the Exfoliator and I am hoping it will help me with my skin imperfections. Ie; scarring, texture, etc so I cannot really review that product at this time. Sincerely, Joy Askew
Your products are the best I've ever tried. At 78, my skin is a particular type of wrinkle-prone. Everything product I've tried has made things better.
I love the feel and smell of this neck cream. I also like the Power Lift Plumping Cream. I have been using both for a few months and while I have not seen any miraculous changes, I do like how they make my skin feel.
So far all experiences with il makiage has been fine. No issues. I have not received the order yet but so far so good
Honestly, one reason I haven't ordered for a while is the experience with your webpage. It is ok initially but once I've ordered, all these other products are thrown and thrown at me. Last time I made a purchase, I actually made a mistake because I couldn't tell what I had ordered. It was such a pain to clear up! I'm trying a product again but once again, it was annoying at the end of the order. I have hope for the actual product working but please tone down the exposure of additional products on your page. 😊 st
It was very easy to navigate the site. My only complaint is I would like to see swatch photos on African-American models. I had to do a lot of guessing on how the product(s) would look on my dark skin. I would buy more but didn't want to chance it that I would buy a color or product that would not compliment my skin color. Otherwise, the products are of high quality.
I could not find a place to use my coupon code for my birthday - I emailed someone to help me. I did buy the product but I am hoping someone will fix it so I can use the code
Items pop up while checking out in which I thought was my order and ordered item by mistake and do not want.
I like that favorite products were available and that check out was quick. I was able to find my product and make my purchase all during my break at work!
Easy to use and very convenient packaging. It's light on my face and fills lines that are fine. Love the product. Love the magnetic glide tool for easy application.
The first thing I bought was the foundation. They got the color right on the third try and they did this very willingly. The foundation is fantastic! After that the other products i. E. the mascara, plumping lipstick, etc. have been excellent. Today I ordered their suntan foam. I will continue buying from IL MAKIAGE for all of my makeup needs that they offer. Gloria D.
Love shopping IL MAkIAGE website, easy to navigate, simple search, amazing products great price and the results are amazing I love the products I have tried so far and I keep adding to that list, they have become a huge part of my skincare routine thanks
Website was easy to navigate and product descriptions were thorough. Ordering was simple and free shipping is very appreciated. Thank you.
Was so excited to get this but the sprayer part of the container is stuck in the top and I can't get it out. Very disappointed
As I was checking out, pop ups for extra items popped up and I clicked next and was immediately charged for an extra that I did not want. I hope I can get my money back for that extra quickly. I can't wait for my regular order.
It would be nice to have the option to change your free gifts for something of similar value or upgradecand pay the difference. Example: I already received the mascara as a free gift, BTW I don't even use mascara! I certainly don't want another mascara nor do I want to lose my free gift so why can't I just upgrade to say a makeup brush and pay any difference? The customer is happy & it really makes no difference to your bottom line.
Site is super easy to navigate, products are amazing. I am a cancer survivor, so I am extremely cautious about any and all products that I use. I like that I can trust Il Makiage.
I feel that trying to find a product is difficult. When I tried to order a concealer it took awhile to show up!
This was purchased for my mother, who has two dark patches on her face. This covers them and under eye very nicely. Doesn't cake, crack, or pill - it's smooth and covers.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

